Culinary Cues

MAY 12, 2025

Guests spending hundreds of dollars for a memorable meal and making reservations months in advance just to garner a seat. Out of season do something interesting with tomatoes (oven roasted, marinated, sun-dried tomato paste, etc.) Finally, take care to wrap this work of art correctly. Make the tomato an experience.

Fine Dining 348

Fine Dining Seasonal Menu Front of House White Paper 348

Modern Restaurant Management

JUNE 26, 2024

Take a step back and assess the entire drive-thru experience through the eyes of your customers. Does the payment process take too long? Next, brands should take a hard look at their drive-thru tech stack to address outdated systems and see how they can better integrate their systems to improve communication.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

DECEMBER 13, 2024

Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? As we look to 2025, a new wave of trends is already taking shape. In 2020, dining as we knew it disappeared overnight. Every year, the culinary world serves up something new to savor.

2025 417

2025 Dine-in Food Truck Outdoor 417

EATER

MAY 14, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Here, co-owner, director of operations, and wine director Ryan Bailey explains what it was like taking over such a large restaurant. This send is the second of a four-part series on restaurant growth, presented by Square.

Seating 222

Seating Outdoor Dine-in Beverage 222

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. This lower satisfaction was largely driven by its carry-out performance during spring 2024, when it began targeting McDonald’s with products and messaging. At the same time, U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What details should operators pay attention to when setting up a patio for dining?

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

JANUARY 22, 2025

Enhanced Visualization for Stakeholders : 3D modeling lets tools like BIM take stakeholders inside a virtual, 3D version of the redesigned space. Allowing designers to adjust everything, from seating and kitchen workflows to lighting and décor. They thought it reduced miscommunication and redesigning in the planning stage.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

JANUARY 24, 2025

" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses.

Sustainability 448

Sustainability Food Equipment Design 448

SpotOn

APRIL 1, 2025

However, getting more guests in seats through outdoor dining can also come at a cost, both in time and money. Add high tops to vary up seating. Put weatherproof seat cushions on chairs to make them more comfortable for guests.  Servers can take more patio tables and sell more with handhelds.   Plants.

Seating 98

Seating Outdoor POS Seasonal Menu 98

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Music Drives Dining Performance Music is the invisible host. As we delve deeper into the dynamics of special occasion dining, let’s now explore who is heading out to celebrate Mother’s Day.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. Vuu at night.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

DECEMBER 23, 2020

Restaurant design, kitchens, and the dining customer experience has been changing over the past few years and with the COVID pandemic, it may be changing again. Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. Getting Creative with Outdoor Space.

Design 539

Design 2021 Outdoor Brewery 539

Modern Restaurant Management

JANUARY 3, 2025

Quick-service and fast-casual concepts are leading this transformation, developing layouts that can seamlessly shift between dine-in, takeout, delivery, and potentially even catering or retail components. The restaurant industry took one of the hardest hits during the pandemic, and many operators were forced out of business.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

OCTOBER 28, 2020

It’s no secret that the dining scene has changed drastically in the wake of COVID-19. From customizable protective shields and partitions to hand sanitizing stations and tricks for taking an outdoor dining space to the next level (umbrellas and planters, anyone?), Design Your Floor Plan with Social Distancing in Mind.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

EATER

MAY 28, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. On updating the concept We had to take out a big portion of the seating to build the coffee counter. Counter service at Sabine. Subscribe now for more stories like this. Were actually open more hours.

Seating 225

Seating Back of House 2025 Presentation 225

Modern Restaurant Management

JANUARY 25, 2021

If one thing is clear, it’s that outdoor dining is here to stay. Because of the COVID-19 pandemic, many restaurants have had to rethink their spaces in order to accommodate additional outdoor dining capacity. All over the country, restaurants have gotten creative to reconfigure outdoor spaces into al fresco dining areas.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. The last thing any restaurant should do is make the customer feel like they are being pushed out of their seat for the next guest.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

APRIL 18, 2022

Restaurants that can’t find the workers they need must figure out how to make the most of the staff they already have. That’s also not so easy; there’s only so much efficiency you can squeeze out of your operations. However, waiting isn’t always a good experience for customers. ” it is not virtual queuing.

Seating 507

Seating Customer Experience Customer Service Take-out 507

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. ” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. and abroad. Going Contactless.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. If your website isn’t optimized for mobile, you could be losing out on potential customers. You can also reach out to other local businesses or organizations to provide further context to search engines about your restaurant’s location.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. . "When The Main Course. Restaurant of the Future Panel. 20 at 4 p.m. . 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable. However, a surge in hot spots means the dining experience will continually evolve.

Food Safety 539

Food Safety Consumer Goods Hiring Customer Service 539

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Employees should frequently clean and disinfect all high-touch surfaces such as: Tables and seating areas in dining rooms and lobbies. Service counter. Drink dispenser. Drive thru headsets.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

APRIL 18, 2022

In the restaurant industry, spring means the beginning of outdoor dining. The outdoor dining season is much anticipated not only because it is enjoyable for diners, but it also benefits restaurant owners and employees by vastly expanding the amount of dining space available to customers. Taking Weather into Account.

Outdoor 419

Outdoor Seating Restaurant Law Customer Experience 419

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. If patrons are dining in, they can simply include a table number when they place their order so that the food can be brought to where they are seated. million jobs (12 percent) short.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 482

Menu Seasonal Menu Front of House Reference 482

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

ChowNow

MAY 30, 2025

Bad restaurant reviews might hurt in the moment, but every one of them is an opportunity to set things right with a disgruntled customer, get insight on how to improve your operations, and turn a negative experience into a chance for growth by showing future customers you care about their dining experience. You dont need a long explanation.

Operations 195

Operations Customer Experience Customer Service Dine-in 195

7 Shifts

NOVEMBER 24, 2024

With these hostess interview questions, you can find the right candidates with the perfect combination of technical and interpersonal skills to create a seamless dining experience. How do you balance seating arrangements to maintain fairness and efficiency? What prior experience do you have in the restaurant industry or as a hostess?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

MAY 7, 2020

We’ve already been following enhanced hygiene protocols and taking the temperature of all employees who enter the market. We’ve already been following enhanced hygiene protocols and taking the temperature of all employees who enter the market. Those measures will continue in the future.”

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

JANUARY 26, 2021

Whether it’s offering dining in, takeout or delivery, businesses are committed to keeping their employees safe and helping a cautious public feel more confident about eating out again. We’ll Take Those Menus for You. A Clean Slate. Giving People Space. Keeping Calm and Carrying On.

Kitchen Safety 508

Kitchen Safety Food Safety Dine-in Delivery 508

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

AUGUST 21, 2020

Now that summer has come and some states have begun opening up, many people are feeling braver and more willing to venture out in search of normalcy—families included. One key finding: restaurants that create a kid-friendly experience will make parents feel safer and more excited about taking their kids out to eat.

Food Safety 539

Food Safety Entertainment Take-out Employee Relations 539

Modern Restaurant Management

JUNE 10, 2021

The long-awaited joy of a bustling dining room has finally returned. Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. Fortunately, many other digitally disrupted industries offer key insights on how to navigate the shift.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? It’s dining, on demand. With the rise of guest-facing app-less technologies, patrons are now driving a new level of time management—all by themselves.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Online Ordering 493