Modern Restaurant Management

JANUARY 24, 2025

" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Modern Restaurant Management

JULY 18, 2025

Guests may be trimming their dining budgets, but when they do choose to eat out, they’re showing up for the restaurants that make them feel known, appreciated, and rewarded. These programs fill seats in the short term but don’t build the kind of attachment that keeps guests coming back. The secret here is energy.

Loyalty Program 251

Loyalty Program Mobile Ordering Point of Sale Coupons 251

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

The Rail

JANUARY 15, 2025

Space optimization techniques can improve operations and enhance the dining experience. Note high-traffic areas, bottlenecks in the kitchen, dining, and storage spaces, and any zones where movement seems inefficient or obstructed. Another key point is using slim chairs that allow more seating without crowding.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Why Restaurant Apps Matter in 2025 Consumer habits are evolving, and convenience is at the heart of it. Why Restaurant Apps Matter in 2025 Consumer habits are evolving, and convenience is at the heart of it.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 182

Fast Casual Front of House Back of House Leadership 182

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Future Food

NOVEMBER 27, 2024

Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. From the rise of AI to the increasing popularity of experiential dining, businesses are adapting creatively to meet new consumer demands. Those who already treat themselves to high end dining experiences spend more.

Hospitality 78

Hospitality 2025 Food Back of House 78

The Restaurant Group

NOVEMBER 20, 2024

Introduction In the bustling world of dining, how to attract more guests to a restaurant is the secret sauce to success. Develop a Unique Dining Concept Understand Your Target Audience First things first, know your crowd. Happy hours, lunch specials, or early bird discounts can fill seats that might otherwise remain empty.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. Special events have become a big reason for going out, making unique dining experiences more important than ever. This trend has held on in the last five years.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Squirrel Systems

MAY 1, 2025

Leveraging Private Dining & Events with Online Booking Many restaurants have underutilized space that could generate additional revenue through private events. Offering virtual or hybrid event options with interactive dining experiences. Here are some untapped areas of profitability that full-service restaurants can leverage.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage. This cut labor costs to 23.7%

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Restaurant Clicks

APRIL 30, 2025

Whether you’re dining in or taking food to go, Ward’s provides a straightforward experience that highlights traditional South Carolina barbecue. South Carolina is known for its deep roots in barbecue culture. Across the state, small towns and cities alike are home to spots that have been serving slow-cooked meats for decades.

Sourcing 78

Sourcing Back of House Customer Experience Bar 78

Restaurant Clicks

MAY 6, 2025

The casual dining atmosphere, along with options for takeout and delivery, makes it a convenient choice for both locals and visitors. Whether you’re dining in or ordering out, Smoke N Bones BBQ provides a hearty and delicious barbecue experience in the heart of St. Barbecue holds a special place in Missouri’s food scene.

Seasonal Menu 78

Seasonal Menu Back of House Fast Casual Sourcing 78

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

Open for Business

OCTOBER 30, 2024

Tailoring the dining experience Now that you’ve got all this great data , it’s time to put it to work. Or if you know a regular always orders the same appetizer, you could have it ready to go as soon as they’re seated. They’re where all that interesting reservation data comes together in one place.

Reservations 60

Reservations Dietary Restrictions Email Marketing Point of Sale 60

QSR Automations

JANUARY 31, 2025

Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. Real-time communication of large party seating prevents kitchen overwhelm. Streamlined Communication: Servers and kitchen staff are always in sync with tools like order status updates and seating data.

Waste 52

Waste Front of House Operations Back of House 52

Restaurant Clicks

MAY 1, 2025

Whether you’re walking through the city streets or searching online for a place to eat, you’ll find no shortage of options. But with so many spots to choose from, figuring out where to go can be tricky. That’s why we’ve done the work and pulled together a list of the 30 best pizza places in Chicago.

Sourcing 78

Sourcing Seasonal Menu Customer Experience Dine-in 78

Restaurant Business

JUNE 5, 2025

Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats. He previously was arrested in Chicago after reportedly attacking his ex-wife. By Lisa Jennings on Jun. 05, 2025 Facebook Twitter LinkedIn Konro was the first West Palm Beach restaurant to earn a Michelin star.

Fast Casual 144

Fast Casual Leadership 2025 Loyalty Program 144

Lavu

JUNE 6, 2025

Choosing the right restaurant POS software can make or break your business in today’s competitive dining landscape. Use this guide to make the best choice you possibly can, and to innovate your restaurant’s workflow in no time. Finding the right technology solutions for your restaurant may be daunting, but it doesn’t have to be.

POS 60

POS 2025 Point of Sale Cash Management 60

Qu

MARCH 12, 2025

Tableside Ordering Qu tableside ordering, a feature of Qus new Online Ordering system, speeds up the ordering process and reduces wait times by allowing guests to place personalized orders directly from their seats. Get ready to take your quick-service restaurant to the next level in 2025 and beyond.

Tip Distribution 40

Tip Distribution Online Ordering Mobile Ordering Customer Service 40

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. How will the drive-thru change in the coming years?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Modern Restaurant Management

MARCH 25, 2021

This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering. And even when in-person dining restrictions subside in the future, we know that consumers will not all be ready to return to dine-in at once. Ellen Linardi.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

Modern Restaurant Management

DECEMBER 17, 2020

Heading into the winter months, restaurants will be challenged even further as the revenue streams that have been keeping them afloat during the summer and fall such as outdoor dining and patio seating will see fewer customers with inclement weather and colder temperatures.

Back of House 539

Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

DECEMBER 13, 2024

Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? In 2020, dining as we knew it disappeared overnight. Dining rooms sat empty, and the once-bustling hum of busy kitchens fell silent. Now, three years later, we see a cultural shift.

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

OCTOBER 28, 2020

It’s no secret that the dining scene has changed drastically in the wake of COVID-19. From customizable protective shields and partitions to hand sanitizing stations and tricks for taking an outdoor dining space to the next level (umbrellas and planters, anyone?), Design Your Floor Plan with Social Distancing in Mind.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. These impacts affect not only the bottom line for businesses but also the dining experience for customers.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

APRIL 2, 2024

It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. At our Shannon Rose pubs, in addition to numerous bars available for dining, we have several different dining rooms where we have solo seating tables set up.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? It’s dining, on demand. With the rise of guest-facing app-less technologies, patrons are now driving a new level of time management—all by themselves.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Online Ordering 493

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 484

Menu Seasonal Menu Front of House Reference 484

Modern Restaurant Management

FEBRUARY 1, 2022

Off-Premises Dining Enhanced by Improved Technology. The past year has also continued to drive consumer demand for alcohol to-go and outdoor dining with nearly four in 10 consumers saying the availability of outdoor seating would make them more likely to choose one restaurant over another similar one. million by the end of 2022.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. contactless payment, mobile ordering, text on arrival for seating).”

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JULY 21, 2021

Having been deprived of these types of social gatherings – and similarly a romantic candlelit dinner for two – even allowing for the requisite Covid restrictions, returning to restaurant dining holds huge appeal for many. Thoughtful waiting areas for guests and managing a good customer flow will need some careful consideration.

Design 474

Design Customer Experience Dine-in Innovation 474

Modern Restaurant Management

AUGUST 3, 2020

Masks and distanced seating are great short-term adaptations to the current climate but restaurants must work toward returning to full capacity. To do so, they must simultaneously improve the dining experience and reduce the spread of germs, even after the worst of the pandemic may have passed or has hopefully passed.

Technology 450

Technology Consumer Goods Customer Experience Seating 450