7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you manage the restaurant’s budget and control costs?

Leadership 195

Leadership Management Management Operations 195

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.

Customer Experience 301

Customer Experience Operations Back of House Customer Service 301

Modern Restaurant Management

DECEMBER 2, 2024

As a restaurant manager, maintaining food safety is your number one responsibility. How do you keep your customers safe–without compromising the overall dining experience? One would think that, in 2024, foodborne illnesses would be a thing of the past. So, how exactly do you do that? Let’s talk about it.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

DECEMBER 30, 2024

Due to the manual review process and human intervention required, the process could take days before an interview was scheduled with a hiring manager. The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

DECEMBER 26, 2024

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. The restaurant experience has quickly become a digital landscape. But this technology adoption has also introduced new cybersecurity vulnerabilities. Spurred on by the COVID-19 pandemic, cashless transactions (e.g.,

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

MARCH 4, 2024

By cracking the code of restaurant app usage, according to Revenue Management Solutions (RMS). As traffic slows, how do restaurant operators keep and capture customers? The data analytics firm did some decoding by asking 330-plus restaurant consumers what app features were most valuable – and what turned them away.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

OCTOBER 13, 2024

Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Inventory management tools, for example, enable the real-time tracking of food stock, alerting staff to use items before they spoil and reducing waste. Staffing and workforce management tools are also proving useful.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

MAY 19, 2025

Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. We saw widespread adoption of mobile payments, digital ordering, and contactless dining almost overnight.

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. In conclusion, AI phone agents are transforming the restaurant industry by ensuring no reservation is missed and proactively managing customer feedback.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

APRIL 18, 2025

AI-powered scheduling can predict peak hours, optimize labor costs, and help managers stay ahead of demand—without guesswork. For example, Taco Bell is using AI-driven labor and inventory management tools to fine-tune staffing and reduce food waste. Artificial Intelligence doesn’t necessarily mean human-like behavior.

Airlines 435

Airlines Hospitality Waste Food Order 435

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fast casual or fine dining. For the first part, click here and for the second part, click here.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JANUARY 9, 2025

For many restaurateurs and brewery managers, outdoor patios and beer gardens are key moneymakers during warmer months. Built with weather-resistant materials, electric heaters are durable, require minimal upkeep and eliminate the need for refueling or managing open flames.

Outdoor 386

Outdoor Brewery Seating Small Business 386

Modern Restaurant Management

JANUARY 22, 2025

Unfortunately, this often results in headaches, lost revenue, and extended downtime However, 3D modeling and design technology are ushering in a much-needed revolution in managing renovations, giving a much-needed solution for simplifying the process. pipes intersecting walls) or wrong equipment placements.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

OCTOBER 22, 2024

As a general rule of thumb, if you’re determining when and how long someone works, set their pay rate, provide the equipment for them to do their jobs and directly supervise them, they are likely an employee. percent, about 87,000 positions, above their February 2020 employment peak, according to the National Restaurant Association.

Restaurant Law 333

Restaurant Law Tip Distribution Fine Dining Insurance 333

Modern Restaurant Management

JUNE 5, 2023

Optimize Inventory Management and Demand The use of AI-powered analytics tools has also revolutionized the way restaurants gather insights about customer behavior and preferences. By automating scheduling and alerting managers in case of absences, AI can free up time and resources for managers to focus on other important tasks.

Dine-in 474

Dine-in Customer Service Customer Experience Hiring 474

Modern Restaurant Management

NOVEMBER 22, 2021

Now, more than ever, dining establishments need to delight customers at every touchpoint, gain real-time customer feedback and secure competitive insights. The solution for an increasing number of marketers is online reputation management. Listings are vital for guests who search online for places to dine out.

Sustainability 568

Sustainability Guest Recovery Customer Experience SEO 568

Modern Restaurant Management

APRIL 7, 2025

As the digital dining revolution accelerates, the most successful restaurant chains will be those that transform their fragmented tech landscape into unified enterprise platforms. The operational trifecta of inventory management, financial oversight, and labor scheduling represents a major drain on resources for most chain restaurants.

Loyalty Program 283

Loyalty Program Mobile Ordering Customer Experience Customer Service 283

The Rail

MARCH 31, 2025

By Jose Chavez, Contributor Managing multiple locations is tough in the restaurant business. Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Successful management and onboarding of new staff with the company vision depends on this.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

APRIL 24, 2024

. “People read reviews, are influenced by reviews, and are very influenced by negative reviews,” George Swetlitz, co-founder of RightResponse AI, told Modern Restaurant Management magazine. That’s great marketing from review management platforms, but is not addressing what customers are saying they are looking for.

Dine-in 446

Dine-in Influencer Customer Service Information 446

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. Most recently, he co-founded Sammy's Sliders with chef Sammy Gianopoulos.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. Customers are increasingly expecting restaurant-quality food, even when dining at home. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

JANUARY 27, 2022

As a result, ghost kitchens, delivery-focused kitchens without a storefront or dining area, are growing in popularity. The cost of running a traditional brick-and-mortar restaurant is high, and many restaurants are losing significant in-house dining business amid the ongoing pandemic. Commit to ongoing training. Utilize digital tools.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. But, those that embrace technology will be best equipped to weather the pandemic. Here are three ways to leverage technology for restaurant re-openings: 1.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What details should operators pay attention to when setting up a patio for dining? The result?

Outdoor 252

Outdoor Mobile Ordering Loyalty Program Fast Casual 252

Modern Restaurant Management

APRIL 6, 2022

Some ghost kitchens are even set up to house several delivery-only concepts from different operators that share equipment like refrigerators, dishwashers and more. In either case, 64 percent of consumers said they don’t plan to return to their pre-pandemic dining habits for the next several months.

Operations 491

Operations Kitchen Safety Food Safety Waste 491

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen. Each restaurant has unique staff roles that require different types of training.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Also, menus largely went digital, and more restaurants have since adopted digital menu managers as a way of life.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

APRIL 17, 2025

"We've also seen a significant shift in how restaurants handle guest commitments," Tock CEO Matt Tucker told Modern Restaurant Management (MRM) magazine. "Pre-pandemic, "Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ."

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

FEBRUARY 19, 2025

For a deeper dive into this trend, Modern Restaurant Management (MRM) magazine spoke with the David Shove-Brown and David Tracz, Partners and Co-Founders of //3877. This has led to a growing appeal for unique dining experiences and fast-casual concepts. What does the trend say about the resiliency of the restaurant industry?

Fast Casual 221

Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Meanwhile, restaurants must effectively manage inventory, staff, and customer data.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

NOVEMBER 11, 2024

The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether. This technology already exists today. Pudu Robotics and Bear Robotics are deploying food-running robots in restaurants across the globe.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. This will collect post-dining feedback from guests, givingrestaurants comprehensive insights into the guest experience.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

SEPTEMBER 9, 2022

With people dining out less, some restaurant owners are increasingly trying to cut costs to stay afloat. Take temperature checks – constantly checking equipment to ensure its optimal temperature is an essential daily task. Inflation is promptly changing the behavior of everyone. This past May, the US inflation rate rose to 8.6

Inventory 474

Inventory Equipment Waste Pricing 474

Modern Restaurant Management

APRIL 5, 2022

These platforms are gaining popularity among people who wish to dine with their families at home and still wish to enjoy the flavor and quality of restaurant food. The rise in the number of food delivery apps have caused online food consumption to grow 300 percent faster than dine-in consumption in the last five years.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491