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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences.

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Overlooked Traits When Hiring Restaurant Managers

Modern Restaurant Management

A manager who can adapt to new trends, customer needs and operational challenges will ensure the restaurant continues to stay competitive in their market. Being Customer Centric Many times, when hiring a manager, the owner or hiring individual looks for someone who can handle the operations side of the business.

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From Clutter to Connection: How Regional Tastes Drive Brand Success

Modern Restaurant Management

In addition to standing out in a crowded market, restaurants must cater to guests with dietary restrictions — vegetarian, gluten-free or vegan — in a way that is both delicious and unique.

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Little Palates, Big Flavors: Reinventing the Kids’ Menu

Modern Restaurant Management

From independent eateries to major chain restaurants, chefs and operators are getting creative, introducing innovative dishes and customizable options for younger diners. Legal Sea Foods photography by Brian Samuels How can restaurant operators optimize their kids' menus to better appeal to their guest needs?

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Transforming Hospitality Operations: The Role of Advanced AI in Enhancing Efficiency and Guest Experiences

Modern Restaurant Management

Despite positive indications, most restaurant operators are still in dire need of staff. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. Shockingly, staffing in the restaurant industry remained 3.6

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Emerging Trends in Healthy Foods and Restaurant Concepts

Goliath Consulting

Options like chickpea, almond, and coconut flours not only cater to dietary restrictions but also deliver powerful nutritional benefits. Below are some of the most compelling trends and concepts driving the industry forward. Flour Alternatives : Gluten-free flour alternatives are reshaping the culinary landscape.

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Customization is King – How to Juggle Customization and Efficiency

Modern Restaurant Management

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. From an operational standpoint, customization can be challenging – especially with digital orders.