Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. What Makes Hospitality So Vital to the Dining Experience?

Technology 558

Technology Front of House Back of House Online Ordering 558

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Learn more in our latest post: How POS Systems Enable Menu Personalization. Customer Insights : Track orders, dietary preferences, and trends. Improves Operations : Smarter inventory and menu management.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Modern Restaurant Management

SEPTEMBER 21, 2021

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. and ultimately, they still may need to alter it from the menu options set aside for those restrictions.

Dietary Restrictions 472

Dietary Restrictions Online Ordering Customer Experience Fast Casual 472

7 Shifts

NOVEMBER 15, 2024

How would you recommend menu items to guests to enhance their dining experience? Have you ever handled a situation where a customer asked for a dish not on the menu? What techniques do you use to upsell menu items or drinks? How do you handle special dietary requests or food allergies? What did you do?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

APRIL 28, 2022

These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews. Virtual brands can be especially useful in testing new menu items and mitigating supply chain challenges. Breaking Into New Dayparts.

Dietary Restrictions 490

Dietary Restrictions Influencer Back of House BOH 490

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. But precisely, how can you determine what customers want?

Loyalty Program 453

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

Modern Restaurant Management

JANUARY 10, 2024

Consider AI-powered robots leveraging guest dining preferences to curate tailored menu suggestions, or recommending dishes based on dietary restrictions and previous orders. Despite positive indications, most restaurant operators are still in dire need of staff. Shockingly, staffing in the restaurant industry remained 3.6

Hospitality 489

Hospitality Operations Dietary Restrictions 2023 489

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? Does the energy feel flat, and the customers look bored. Seeing those glazed-over eyes is unsettling, and youre starting to think, Maybe its time to shake things up a bit. Maybe hosting an event could pump some new life into your restaurant.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

MAY 23, 2023

But with the growth in off-premise dining comes extra pressure for businesses. As a result of the change in dining habits, consumer expectations have actually increased post-COVID, and for each and every restaurant that wants to survive, it is crucial that those expectations are not just met, but exceeded.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

EATER

JULY 21, 2022

It’s a familiar scene: After sitting down at a table, the waiter brings you a sheet of fancy paper with the day’s menu printed in pretty fonts. There are around a dozen dishes, which can be ordered as a tasting menu or a la carte. “We But just as that information once did, the minimalist menu is disappearing.

Menu 261

Menu White Paper Dietary Restrictions Seasonal Menu 261

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 13, 2020

The evidence is clear: more restaurant guests are interested in plant-based and vegan menu items. Tenzo said this appears to occur when the restaurant has a larger variety of vegan dishes, showing that people like to have a choice of meals when dining out instead of just one or two options.

Dietary Restrictions 474

Dietary Restrictions Fast Casual Menu Tip Distribution 474

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems.

Dietary Restrictions 195

Dietary Restrictions Online Ordering Customer Experience Catering 195

Modern Restaurant Management

APRIL 26, 2024

Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. Restaurants can meet this expectation with modern POS systems that show detailed menu information, including what allergens dishes may contain. When customers pay and note their dietary needs, the kitchen gets an alert.

Dietary Restrictions 251

Dietary Restrictions Allergens Point of Sale Customer Experience 251

Modern Restaurant Management

DECEMBER 26, 2023

Evolving Consumer Expectations – Consumer expectations continued to evolve in 2023, particularly in the areas of transparency, ethical sourcing, and dietary preferences. This transparency instilled trust and met the growing demand for conscious dining choices.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

JUNE 17, 2022

Vegan principles, vegan cooking, as well as dining in vegan restaurants have become more and more popular than ever, especially amongst health-conscious customers and animal rights activists throughout the world. Plant-based foods have hit restaurants worldwide and they are coming up with a wide range of options.

Innovation 474

Innovation Dietary Restrictions Customer Service Food Order 474

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining.

2024 309

2024 Dietary Restrictions Customer Experience Customer Service 309

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake! Top Eats, Drinks, and More No fork, no problem: In addition to fries defending its spot as the most ordered food of the year (and the past decade!),

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Lavu

JUNE 13, 2025

Opening an in-house dining space isn’t just a perk—it’s a strategic move for businesses looking to boost employee satisfaction and streamline operations. Workplaces are increasingly launching corporate cafeterias to provide employees with convenient and accessible dining options within the premises.

2025 78

2025 Dietary Restrictions License Kitchen Safety 78

Goliath Consulting

JUNE 8, 2023

Additionally, envision future growth opportunities, innovative menu additions, and effective marketing strategies to maintain a competitive edge. Ensure your menu caters to diverse palates and dietary restrictions, delighting guests with a range of mouthwatering options.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. From sustainable practices and health-conscious menus to tech-enhanced dining and global flavors, hotel and resort restaurants are adapting to meet the diverse needs of the modern traveler.

2025 94

2025 Hotels Travel Dietary Restrictions 94

Squirrel Systems

JUNE 11, 2025

Whether dining in a busy restaurant or staying at a full-service hotel, customers value speed, personalization, and seamless service. Reliable Connectivity and Instant Updates Enhance Service Speed Today’s guests expect fast, consistent service—no matter the time of day or how busy your dining room or lobby is.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66

EATER

MARCH 11, 2024

The world of dining and drinking is an obstacle course wrapped in a labyrinth wrapped in a logic puzzle — it’s full of pitfalls, gray areas, and bewildering questions that really shouldn’t even be questions (How do I find the bathroom?) If there’s one thing I’ve learned from working at Eater, it’s that menus lie. Lille Allen Rule No.

Ordering 300

Ordering Dietary Restrictions Fine Dining Coaching 300

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Hot Schedules

NOVEMBER 3, 2021

What Hotel Menu Trends Will Define 2022? For these travelers, the dining experience will be back on the menu. Plant-based options are a must on any menu from bed and breakfasts to five-star resorts. Finding innovative ways to incorporate novel foods into your menu sets your properties at the forefront of healthy dining.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

EATER

JUNE 4, 2024

Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. at 20 o’clock.) and keep them.

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

Modern Restaurant Management

JANUARY 3, 2024

Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering. Restaurants will entice their customers with the privilege of being among the first to savor new menu items, creating a sense of exclusivity and fostering anticipation. Read the first part, here.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” In traditional smoothie shops, 1 in 10 orders are wrong, and this is at best a bad experience, and at worst can be life-threatening for people with dietary restrictions.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

EATER

FEBRUARY 1, 2022

Telly Justice and Camille Lindsley are creating a blueprint for fine dining’s queer future with their upcoming New York City opening, HAGS The dining room at 163 First Avenue in New York’s East Village is barely big enough to fit two people standing side by side.

Fine Dining 246

Fine Dining Front of House Dietary Restrictions Back of House 246

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent).

Travel 297

Travel Food Hotels Loyalty Program 297

The Rail

SEPTEMBER 23, 2024

Incorporating cultural diversity into your menu is key to ensuring success in new markets. By embracing local flavors and traditions, you can create a menu that resonates with the community and attracts a wider customer base. This knowledge will help you customize your menu to reflect the tastes of your new audience.

Menu 130

Menu Seasonal Menu Dietary Restrictions Customer Experience 130

SpotOn

MARCH 18, 2024

On the other side of the dining spectrum, there are restaurants with menus that offer an entire meal at a set price, also known as the prix fixe menu. The prix fixe menu is ideal for guests seeking to indulge in a larger meal for a higher price. The prix fixe menu doesn't only need to serve French food.

Menu 98

Menu Dietary Restrictions Fine Dining Seasonal Menu 98

EATER

NOVEMBER 22, 2021

From spicy chicken wings to salty pretzels, here’s how to fill up pre-flight Whether you’re waiting to take off or lingering for a layover, Cleveland Hopkins International Airport (CLE) has several solid options for dining within the airport. Good for folks with dietary restrictions. Main Terminal. Currito [official photo].

Dietary Restrictions 271

Dietary Restrictions Fast Casual Brewery Casual 271

Focus POS

MARCH 2, 2023

A good self-service system like @table , allows guests to take their dining experience into their own hands. Customers will love having the capability to take more control of their ordering, peruse your specials, and see dietary and nutrition information. Some POS software providers place restrictions on what you can offer.

POS 78

POS Dietary Restrictions Front of House Back of House 78

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. This was largely due to a favorable shift in the Thanksgiving holiday. Same-store sales growth was 1.6 percentage points.”

2019 322

2019 Compost Mobile Ordering Online Ordering 322