Modern Restaurant Management

APRIL 28, 2022

These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews. Case in point: demand for chicken wings skyrocketed during the pandemic, resulting in wholesale prices doubling in many markets.

Dietary Restrictions 490

Dietary Restrictions Influencer Back of House BOH 490

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Diversifying Revenue Streams. drive-thru, curbside pick-up, etc.).

Dietary Restrictions 493

Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Consider AI-powered robots leveraging guest dining preferences to curate tailored menu suggestions, or recommending dishes based on dietary restrictions and previous orders.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MAY 23, 2023

But with the growth in off-premise dining comes extra pressure for businesses. As a result of the change in dining habits, consumer expectations have actually increased post-COVID, and for each and every restaurant that wants to survive, it is crucial that those expectations are not just met, but exceeded.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

JUNE 17, 2022

Vegan principles, vegan cooking, as well as dining in vegan restaurants have become more and more popular than ever, especially amongst health-conscious customers and animal rights activists throughout the world. Plant-based foods have hit restaurants worldwide and they are coming up with a wide range of options.

Innovation 474

Innovation Dietary Restrictions Customer Service Food Order 474

Modern Restaurant Management

DECEMBER 26, 2023

Evolving Consumer Expectations – Consumer expectations continued to evolve in 2023, particularly in the areas of transparency, ethical sourcing, and dietary preferences. This transparency instilled trust and met the growing demand for conscious dining choices.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

ChowNow

JANUARY 23, 2025

Email lists are a powerful marketing tool because they provide a direct customer link that you fully controlno one can take it away from you except the customer, and if used correctly, thatll never happen. Are your regulars ordering the same drink and entree every time they come in? Does the energy feel flat, and the customers look bored.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining.

2024 309

2024 Dietary Restrictions Customer Experience Customer Service 309

Modern Restaurant Management

APRIL 26, 2024

Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. When customers pay and note their dietary needs, the kitchen gets an alert. By letting diners enter their dietary needs right into the system, mistakes go down, making food service safer and more personalized.

Dietary Restrictions 251

Dietary Restrictions Allergens Point of Sale Customer Experience 251

Lavu

FEBRUARY 28, 2025

Customer Insights : Track orders, dietary preferences, and trends. POS systems are transforming dining by making personalized experiences easy and efficient. POS systems also provide insights into seasonal trends, dietary restrictions, and even price sensitivity. This ensures menus are always accurate and up-to-date.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake! Top Eats, Drinks, and More No fork, no problem: In addition to fries defending its spot as the most ordered food of the year (and the past decade!),

2024 474

2024 2023 Food Order 2013 474

7 Shifts

AUGUST 20, 2020

Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. Fortunately, tech can help boost operational efficiency in restaurants.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

NOVEMBER 6, 2019

As off-premises traffic and sales continue to accelerate, consumers will place a heightened importance on experiential dining for on-premises occasions. In order to remain competitive, restaurants will need to adapt to evolving dietary restrictions and consumer preferences. The restaurant of the future will be smaller in size.

2030 385

2030 Dietary Restrictions Recruiting 2018 385

Modern Restaurant Management

JANUARY 13, 2020

Tenzo said this appears to occur when the restaurant has a larger variety of vegan dishes, showing that people like to have a choice of meals when dining out instead of just one or two options. The evidence is clear: more restaurant guests are interested in plant-based and vegan menu items.

Dietary Restrictions 474

Dietary Restrictions Fast Casual Menu Tip Distribution 474

Goliath Consulting

JUNE 8, 2023

Additionally, envision future growth opportunities, innovative menu additions, and effective marketing strategies to maintain a competitive edge. Ensure your menu caters to diverse palates and dietary restrictions, delighting guests with a range of mouthwatering options.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

Modern Restaurant Management

OCTOBER 16, 2019

“We’re excited to be launching our first market in our backyard, sunny Los Angeles,” said Stephen Klein, Co-Founder, and CEO. “We’re excited to be launching our first market in our backyard, sunny Los Angeles,” said Stephen Klein, Co-Founder, and CEO. Ono Food Co. Ono Food Co.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. From sustainable practices and health-conscious menus to tech-enhanced dining and global flavors, hotel and resort restaurants are adapting to meet the diverse needs of the modern traveler.

Hotels 94

Hotels 2025 Travel Dietary Restrictions 94

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Squirrel Systems

JUNE 11, 2025

Whether dining in a busy restaurant or staying at a full-service hotel, customers value speed, personalization, and seamless service. Reliable Connectivity and Instant Updates Enhance Service Speed Today’s guests expect fast, consistent service—no matter the time of day or how busy your dining room or lobby is.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent).

Travel 297

Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Lavu

JUNE 13, 2025

Opening an in-house dining space isn’t just a perk—it’s a strategic move for businesses looking to boost employee satisfaction and streamline operations. Workplaces are increasingly launching corporate cafeterias to provide employees with convenient and accessible dining options within the premises.

2025 78

2025 Dietary Restrictions License Kitchen Safety 78

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. This was largely due to a favorable shift in the Thanksgiving holiday. Same-store sales growth was 1.6 percentage points.”

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

SEPTEMBER 27, 2024

Expert Market’s survey results also revealed that labor shortages have been cited as a top concern for nearly a quarter (23 percent) of US F&B businesses, top chart. This finding from Expert Market’s 2024 F&B Industry Report sheds light on a clear culinary gap within the industry's workforce. percent in 2018.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

FEBRUARY 6, 2020

Now, we’re confident we have the right, deeply experienced partner in Samira Shariff to spearhead our entry into the market.” We think CPK’s creative California vibe and innovative menu will resonate with Albertans and offer something completely new in the market.” CPK Heads North.

Franchise 383

Franchise Franchising Fast Casual Customer Experience 383

EATER

JULY 21, 2022

Now that print menus are slowly coming back, restaurants are more willing to provide longer descriptions, which also helps them lure diners,” says Guillermo Ramirez, creative director of the Miami-based marketing agency Gluttonomy Inc. Menus represent the changing values of the restaurant industry. And right now, more context is king.

Menu 261

Menu Dietary Restrictions White Paper Seasonal Menu 261

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. By incorporating various elements that simplify and enhance the dining experience, your business can attract more diners and establish a solid reputation.

Dietary Restrictions 147

Dietary Restrictions Customer Experience Social Media Customer Service 147

Open for Business

JUNE 9, 2023

Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. Word of mouth is one of the most important marketing channels for a successful restaurant. It’s just a fact of life.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Hot Schedules

NOVEMBER 3, 2021

For these travelers, the dining experience will be back on the menu. 2021 was the Year of the Chickpea, and the trend will carry into 2022 – not just humus, but new products coming to market like chickpea-based ice cream, pastas, and flour. Modern Dining. What Hotel Menu Trends Will Define 2022? b3lineicon|b3icon-tray|?|Tray.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

EATER

SEPTEMBER 10, 2020

This spring, as Tarun Bhalla was testing out eight-ounce curry packets for a new line of meal kits, he found that they had a tendency to burst open in a shipping test. He’s been looking for a company that can manufacture stronger packets ever since, but he still hasn’t found one. And meetings are hard to arrange during a global pandemic.

Food 217

Food Catering Small Business Retail 217

QSR Automations

JANUARY 31, 2025

Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. Together, these systems: Prevent overproduction by tying kitchen output to dining room activity. In the ever-changing world of hospitality, efficiency is the name of the game.

Waste 52

Waste Front of House Operations Back of House 52

Lavu

FEBRUARY 28, 2025

Whether its half-and-half toppings or dietary preferences, Lavu ensures orders are accurate and efficient, reducing errors and delighting customers. Its dual pricing system allows operators to streamline dine-in and delivery operations while maximizing profits. Unbeatable Value & Flexibility Starting at just $19.99/month,

POS 60

POS Dietary Restrictions Online Ordering Delivery 60

The Rail

OCTOBER 14, 2022

Even someone with gluten intolerance can experience symptoms like: Bloating Diarrhea Constipation Headaches Because more people are on the hunt for allergy-friendly restaurants thanks to dietary restrictions, you can make your mark by advertising yourself on the right outlets. Train Your Staff.

Allergens 147

Allergens Management Management Dietary Restrictions 147