Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

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2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? These are just two examples of how restaurant chains are blurring the lines with non-traditional competitors.

Fast Casual 186

Fast Casual Customer Service Sustainability Customer Experience 186

Lavu

NOVEMBER 17, 2023

It’s about staying ahead of the game and thriving in a competitive industry. Profit margins can also serve as a benchmark for comparing your performance to industry standards and competitors, providing insights to improve your restaurant profit. What is Restaurant Profit Margin and Why Should It Improve?

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022.

2022 202

2022 2030 Food Supply Recruiting 202

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

DECEMBER 21, 2020

Historically, restaurants have been slow to adopt innovative technology. The new wave of restaurateurs will learn from the recent crisis and will focus on sustainability of operations by leaning hard into delivery, take-home, curbside pick-up, contactless payment, and other enabling technology. Dining areas will shrink.

2021 169

2021 Email Marketing Online Ordering Advertising 169

Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. CEO Michael Haith discusses the innovative strategies Teriyaki Madness is utilizing to deal with the current health crisis.

Technology 184

Technology Healthcare Social Media Mobile Ordering 184

Modern Restaurant Management

JANUARY 13, 2021

” Insight #1: 30 percent of respondents reported using drive-thru and takeout more or much more than pre-pandemic, and 25 percent increased their use of delivery. Respondents reported forming new habits as a result of the pandemic, primarily turning to contactless, delivery, and takeout options in the wake of stay-at-home orders.

2021 173

2021 Fast Casual Consumer Goods Loyalty Program 173

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

Fast Casual 131

Fast Casual Front of House Fine Dining Mobile Ordering 131

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Foodable

APRIL 28, 2022

Listen to "Fast Casual Nation - Craig Erlich" on Spreaker. The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry.

Fast Casual 89

Fast Casual Casual Leadership Technology 89

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Here are a few examples of each: First-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. Chris Prociv, VP Marketing & Innovation at La Brea Bakery. Barry McGowan, CEO Fogo de Chão.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Mixed take-out bag.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

JUNE 9, 2021

This was painfully evident when a couple of my coworkers and myself went to eat at a fast casual chain and waited over a half hour for food. An idea on the minds of foodservice leadership post-pandemic is the ghost kitchen – a kitchen dedicated to prepping food without maintaining a dining space. Ease Labor Shortages.

Kitchen Safety 147

Kitchen Safety Food Supply Fast Casual Food Safety 147

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Since this daypart has increased traffic during the pandemic, operators will need to innovate their food and beverage offerings to grow traffic. "Across

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind. Emily Washcovick.

Customer Experience 225

Customer Experience Consumer Goods Social Media Dine-in 225

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 158

2020 Online Ordering Fast Casual Cash Management 158

Black Box Intelligence

MARCH 4, 2021

That’s not to say that the shift toward off-premise dining is entirely attributed to the coronavirus. Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving.

2020 169

2020 Mobile Ordering Point of Sale Fast Casual 169

Modern Restaurant Management

MAY 11, 2020

Restaurant management software company Upserve and restaurant-architect William Duff speak here about evolving trends they are seeing and discussed some ways the dining experience might look and feel different as the new normal unfolds. Partnering a Fine Dining Experience with a Take-Out Option. Dedicated Take-out Area for Staging.

Fine Dining 244

Fine Dining Online Ordering Dine-in 2007 244

Restaurant Clicks

OCTOBER 2, 2021

Japanese cuisine is especially receptive to creative innovation and culinary artistry. Whether you are looking for a traditional Japanese dining experience, a fast-paced, casual sushi bar with sake, or a modern Japanese fusion kitchen with an edgy vibe, sushi restaurants in Houston, Texas, are sure to have what you are looking for.

Fast Casual 137

Fast Casual Reservations Seasonal Menu Dine-in 137

The Restaurant Group

DECEMBER 31, 2020

Shift to In-House Delivery. The start of the pandemic saw restaurants scrambling to expand or, in some cases, set up a delivery service. The lack of time to pivot from mainly indoor dining to virtually only delivery and takeout meant that most restaurants outsourced delivery to third parties, such as DoorDash, Uber, and Postmates.

2021 78

2021 Kitchen Safety Food Safety Fast Casual 78

Modern Restaurant Management

JULY 30, 2021

MRM Franchise Feed features news about the restaurant franchise (MUFSO) landscape. KFC Foundation Launches MyChange. “We consistently see the difference it makes to have $500 in savings, and the KFC Foundation is helping frontline workers build that emergency fund in just a few months.”

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

SEPTEMBER 21, 2021

According to Technavio , innovation and customization are the main growth drivers in the fast-casual restaurant category in the United States. When dining in-person at our restaurants, our bowls create a physical limit on how many ingredients our guests can put in a meal, but online ordering removes that limiting factor.

Dietary Restrictions 184

Dietary Restrictions Online Ordering Fast Casual Customer Experience 184

The Restaurant Group

SEPTEMBER 16, 2020

The restaurant industry is nothing if not innovative and resilient. Through this innovation and will to thrive, businesses in the industry can capitalize on the opportunities available in this new environment. Most expected delivery to be their saving grace, but quickly picked up on the benefits of curbside pickup.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Future Food

JUNE 27, 2023

This may include fast-casual eateries, cafés, food halls or food courts in larger precincts, and even elevated dining. Sustainability or rather the more modern regenerative practices in the delivery of food and beverage are at the forefront on most workers minds and their employers.

Hospitality 78

Hospitality Food Mobile Ordering Beverage 78

Rocket Fuel

DECEMBER 7, 2022

The past year brought new restaurant technology, limitless LTOs, spicy celebrity collaborations, and innovation beyond our imaginations! Delivery and digital: Contactless is king. Delivery and digital channels continue to grow, and it’s clear that contactless ordering is here to stay. Star-studded marketing.

2022 52

2022 Fast Casual BOH Food Order 52

Restaurant Clicks

DECEMBER 30, 2021

The food scene here also has excellent dishes to offer tourists and locals looking for a tasty meal in a casual, comfortable atmosphere. I was happy to enjoy Brooklyn’s low-key, friendly vibe at its many sushi restaurants, which I would’ve normally written off as fine dining establishments. Best Sushi in Downtown Brooklyn.

Fine Dining 111

Fine Dining Fast Casual Online Ordering Front of House 111

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. The Delivery Dilemma. However, navigating the delivery landscape is much easier said than done. trillion in sales by 2030.

2019 177

2019 2020 Employee Relations 2030 177

Aaron Allen & Associates

FEBRUARY 15, 2024

In this context, the only way to work your way out of inflation is innovation. In this context, the only way to work your way out of inflation is innovation. There were a number of acquisitions evenly distributed across segments, from snacks to fast casual to full-service and QSR.

2002 52

2002 Point of Sale 2023 Back of House 52

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

Franchise 128

Franchise Franchising Loyalty Program Kitchen Safety 128

The Restaurant Times

SEPTEMBER 22, 2021

Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands. Before Covid-19, there was a distinct divide between delivery centric focussed and dine-in brands. Now, each restaurant brand will come up with a food delivery focussed brand of their own. Source: TechCrunch.

Fine Dining 52

Fine Dining Fast Casual Customer Experience Online Ordering 52

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. Modular Chicken. Golden Chick is introducing its first modular constructed building.

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Franchise Franchising 2020 2021 199