Modern Restaurant Management

JUNE 9, 2021

This was painfully evident when a couple of my coworkers and myself went to eat at a fast casual chain and waited over a half hour for food. An idea on the minds of foodservice leadership post-pandemic is the ghost kitchen – a kitchen dedicated to prepping food without maintaining a dining space. Ease Labor Shortages.

Kitchen Safety 147

Kitchen Safety Food Supply Fast Casual Food Safety 147

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. Modular Chicken. Golden Chick is introducing its first modular constructed building.

Franchise 199

Franchise Franchising 2020 2021 199

Black Box Intelligence

NOVEMBER 16, 2021

Customers love value – 77% of Americans say that a discount or deal would make them more likely to eat out than dine at home. in fast casual restaurants in Q3 compared to Q2. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. With delivery and drive-thru, you can serve those customers you have to turn away because your dining area is too packed.

Guest Recovery 80

Guest Recovery Point of Sale 2021 Fast Casual 80

Aaron Allen & Associates

MARCH 19, 2020

It’s amazing how fast this crisis is moving and how transformative and long-lasting the consequences will be globally. March 19, 2020 Domino's Announces Need for 10,000 Employees Domino's announces the need for 10,000 full-time and part-time employees to support increased demand for delivery. Ignoring macro risks is riskier than ever.

2020 130

2020 Point of Sale Guest Recovery Government 130

Modern Restaurant Management

JULY 14, 2020

In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. White Castle Employs Flippy the Robot.

Mobile Ordering 137

Mobile Ordering Certification Loyalty Program Kitchen Safety 137

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 134

Fast Casual Casual Menu Mobile Ordering 134

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.

2020 166

2020 Fast Casual Food Safety Guest Recovery 166

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. Throughout the pandemic, QSR restaurants, particularly chains, benefitted from well-established off-premises services, like carry-out, drive-thru, and delivery.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Like digital ordering, carry-out, delivery, and drive-thru were also growing before the pandemic. Restaurant Resiliency. Throughout one of the most challenging years for U.S. ” What Feeds Us.

2021 186

2021 Mobile Ordering Loyalty Program Download 186

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. More Tropical in Colorado. Salata Debuts Franchise Microsite. Salata launched a new microsite for prospective franchisees.

Franchise 95

Franchise Franchising Loyalty Program Book 95

Modern Restaurant Management

MARCH 19, 2021

In this edition of MRM Research Roundup, we feature the impact of third-party delivery in a revealing study from SevenRooms, stats on the pandemic year, the tales told by foot traffic and the increasing popularity of breakfast items. Third-Party Delivery Impact. 904 hours of pay for waiters (at $9.95/hour hour in NY).

2021 112

2021 Point of Sale Fast Casual Delivery 112

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

DECEMBER 4, 2020

There’s just not the same amount of volume in takeout as there is in in-person dining.” Additionally, the results indicate that the negative effect of COVID-19 was smaller for fast-food restaurants compared to full-service establishments. ” The Long Road to Recovery. percent demand decline.

Loyalty Program 120

Loyalty Program Fast Casual Online Ordering Consumer Goods 120

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 186

2021 Online Ordering Mobile Ordering Guest Recovery 186

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2. Aramark Creates Safety Plans.

Food Safety 158

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 158

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Of restaurants that have stayed open, many shifted their focus to takeout and delivery. Yelp's Economic Impact Report.

2020 178

2020 Travel Food Safety Consumer Goods 178

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. The chains’ carry-out, drive-thru, and delivery orders soared throughout the pandemic as consumers looked for relief from preparing most of their meals at home.

2021 142

2021 Fast Casual Fine Dining Point of Sale 142

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis. Supporting Independents. Ocean Spray Cranberries, Inc.

Mobile Ordering 124

Mobile Ordering Kitchen Safety Online Ordering Coaching 124

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. MRM Franchise Feed features the latest news in the restaurant and MUFSO franchising landscape. Happy Birthday, TCBY.

Franchise 151

Franchise Franchising Food Truck Loyalty Program 151

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. We look forward to what the next 40 years will bring as we continue to lead the way in our communities.”

Food 162

Food Tip Distribution Guest Recovery Food Safety 162

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. The number of restaurants reopening their dining rooms has steadily increased in recent days. The impact of those dining rooms opening has been impactful in driving incremental sales for full-service restaurants. Click here to participate. .

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

OCTOBER 29, 2020

” Ordermark’s online order management technology consolidates mobile orders across online ordering services and sends them to a single printer — enabling omni-channel ordering and delivery. Since the start of COVID-19, Nextbite has launched 15 brands and has added over 1,000 delivery-only restaurants nationwide.

Online Ordering 138

Online Ordering Customer Service Seasonal Menu Food Order 138

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. Compared to six months ago, there has been an increase in frequency of consumers ordering take out/ delivery, with 39 percent order more than three times in the last two weeks. Local Restaurants Leading the Return Over Casual Dining Chains. Food Led Occasions Driving Visits.

2021 189

2021 Consumer Goods Small Business Fine Dining 189

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. The documentary is available on-demand exclusively on Hulu.

Allergens 120

Allergens Kitchen Safety Guest Recovery Customer Service 120

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. This will also help better surface if a business is offering takeout, delivery and curbside pickup. PPP Forgiveness Links and EZ App. Click here to view the EZ Forgiveness Application.

Food Safety 119

Food Safety Customer Experience Website Management Employee Relations 119

Modern Restaurant Management

NOVEMBER 5, 2019

During that period, McDonald's also undertook several "velocity growth accelerators," including (1) an Experience of the Future layout, which features a combination of ordering flexibility, customer experience, and a more streamlined menu; (2) mobile ordering and payments; and (3) delivery alternatives. "When in January 2017.

Waste 87

Waste Food Leadership Customer Service 87

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. The brand recently launched its philanthropic arm – aptly named the Game On Foundation – to support youth sports facilities in the communities it serves.

Back of House 113

Back of House Hotels Leadership Design 113

Modern Restaurant Management

MAY 5, 2021

The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions.

2021 190

2021 Loyalty Program Coupons Fast Casual 190

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. The rapidly spiking number of COVID-19 cases came with tighter dine-in restrictions in some areas and may have discouraged some potential diners due to health risks.

2021 125

2021 Point of Sale Guest Recovery Travel 125

Modern Restaurant Management

JULY 1, 2021

Unlike 2020, diners opted for the plant-based versions of delivery classics so far in 2021. In this edition of MRM Research Roundup, we feature top foods of 2021, customer satisfaction, the Good Food 100 and shopping sentiments, State of the Plate. Red beans and rice: (+612 percent). Corn chowder: (+603 percent). Washington D.C.:

2021 127

2021 Loyalty Program Mobile Ordering Consumer Goods 127

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. restaurants are operating at less than 100 percent capacity in their dining rooms. Patio dining in colder weather. Restaurant Adaptation.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Only fine dining did improve in sales growth. QSR, fast casual and casual dining improved the most (improved sales growth by 1.9 Full-Service: Service Guest Sentiment Improved in Q3. October 27, 2021.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

JUNE 1, 2020

In New York, California and Illinois, even as the on-premise space remains closed (for in-outlet dining/drinking), sales velocity continues to improve week-over-week, as both the market and consumers continue to adapt to the new trading style. However, growth in average spending per guest remains negative for full-service restaurants.

2020 108

2020 Food Safety Online Ordering Guest Recovery 108

Modern Restaurant Management

OCTOBER 15, 2019

“This is something we were expecting given the underlying relentless erosion of guest counts and the fact that the industry was headed towards tougher previous year sales comparisons as we went into the second half of 2019,” said Victor Fernandez, vice president of insights and knowledge for TDn2K. Challenging Q3.

2019 73

2019 Point of Sale Small Business Consumer Goods 73