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From Fumbling to Flourishing: Fixing Common Restaurant Marketing Errors

Modern Restaurant Management

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. Yes, there is definitely a potential downside to using data insights for personalization that can turn guests off.

Marketing 380
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What Does 86 Mean? Definition, History and More

7 Shifts

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. No one likes finally deciding on what to order, and then being told that item is not available. Simply put, when a customer cannot order what they want, this will result in lost sales.

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Tech-ing it up for 2021: Three Ways Technology Will Help Restaurants in the New Year 

Modern Restaurant Management

In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. While the year is now nearly over, with more new cases of Covid-19 continuing to surface each day, the current challenges are most definitely going to spill over into 2021. Go All Out with Online Ordering.

2021 520
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For Restaurant Owners, Cybersecurity is a People Problem 

Modern Restaurant Management

If you’re like me, chances are you’ve probably ordered food online or through an app at least once in the last couple of weeks. We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025.

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Lessons from the Pandemic: What Restaurants Need to Know Now

Modern Restaurant Management

The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. workers now operating in a hybrid model, restaurants can focus on becoming the go-to destination for office-day meals through targeted promotions, convenient ordering options and other innovations. With 53 percent of U.S.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more.

2025 419
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Maintaining Humanized Interactions in Digital-First Business Environment

Modern Restaurant Management

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in.