Culinary Cues

MAY 20, 2020

What precautions need to be in place to protect our staff and customers? Will customers return, or will they shy away from any contact with groups of people? Profits are slim, employees may be reluctant to return, the fear of the virus is looming, the food distribution system is heavily bruised, and customers are cautious.

Kitchen Safety 340

Kitchen Safety Customer Experience Customer Service Education 340

Culinary Cues

APRIL 18, 2023

Plan, equip, train, evaluate, educate, and celebrate each and every employee. Guests will come for the food and the service, but they become raging fans of a restaurant with a story. Value goes way beyond price, it must include memories, excitement, personal attention, hospitality, education, and a generous dose of WOW!

Food Truck 323

Food Truck Back of House Education Training 323

Modern Restaurant Management

OCTOBER 24, 2023

While restaurants might have expected to see a bigger shift back to in-person transactions as a result of customers looking to cut costs, there simply hasn’t been a dramatic change in behavior. The delivery experience is a new and evolving part of the customer journey, one that restaurant brands need to better understand.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

NOVEMBER 30, 2022

In fact, according to link management service Bitly, QR code downloads increased by 750% over an 18-month period starting in 2021. As hospitality professionals reap the rewards of QR code implementation, they must be on guard against cyber attacks which can put their reputation and customer trust on the line.

Hospitality 180

Hospitality Download Website Management Customer Service 180

Clover - Restaurants

MAY 2, 2024

What is concierge service? While luxury is often associated with concierge services, all they really mean is a personalized customer experience. That kind of experience can be offered by all types of small businesses–from restaurants to retail shops to service businesses.

Customer Service 52

Customer Service Loyalty Program Healthcare Social Media 52

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Educating yourself and thoroughly researching every aspect of your new restaurant and your local landscape is only going to help you with fleshing out your plan. Katy, Cartago.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 189

2024 Customer Experience Compost Loyalty Program 189

7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

MARCH 28, 2023

Digital transformation is no longer optional – it is required for restaurants to remain up to date, save costs and retain customers. Even if just one team member understands the benefits of digital transformation, it is up to them to educate the team and get everyone on board. Work with teams to make educated decisions.

Front of House 185

Front of House Back of House Small Business Technology 185

7 Shifts

APRIL 3, 2023

an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips. Tip pooling, service charges, and transparency are all ways these four restaurant operators are leading the charge into a new era for restaurants. Huang intentionally designed the service model to be simple.

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Modern Restaurant Management

MARCH 14, 2024

This transition not only ensures that each wine selection deeply resonates with attendees' unique preferences but also illustrates the industry's wider adoption of innovation, prioritizing customization and quality in every aspect of event planning.

Events 189

Events Innovation Customer Experience Technology 189

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. About one-third of these cases required at least one day away from work.

Training 167

Training Food Safety Employee Relations Insurance 167

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand.

Dine-in 190

Dine-in Customer Service Customer Experience Inventory 190

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 421

Food Supply Employee Relations Kitchen Safety Social Media 421

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Higher tips and checks.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. To the owner/operator there are two things that define success: customer satisfaction and profit. Most people don’t get it.

Guest Recovery 407

Guest Recovery Seasonal Menu Presentation Customer Experience 407

Modern Restaurant Management

AUGUST 30, 2022

In my experience, when labor issues arise, training and education of the crew are the first things to suffer. Employee turnover has been higher than ever since the COVID pandemic, with hourly turnover hovering around an unbelievable 194% in the food service industry. There are many reasons for this.

Food Safety 179

Food Safety Technology Kitchen Safety Food 179

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Take care of your employees and vendors and they will take care of your paying customers. If you are not sure, try going through a service without one. They can’t sell a product that they don’t know.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Modern Restaurant Management

FEBRUARY 22, 2023

Businesses lose out on repeat customers due to limited service and the smaller revenues make hiring even harder. This negatively impacts the customer experience which leads to poor reviews and lack of repeat business.

Hiring 209

Hiring Recruiting Tip Distribution Small Business 209

Culinary Cues

SEPTEMBER 15, 2022

It all matters – education level, income bracket, age range, frequency of dining, and food and wine preferences. [] KNOW WHAT YOU WANT TO BE AND HOW YOU WANT TO BE PERCEIVED. A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. Goes without saying.

Fine Dining 397

Fine Dining Front of House Customer Service Customer Experience 397

Modern Restaurant Management

AUGUST 23, 2023

Loyalty programs are made to cater to customers' ever-changing needs and expectations. Brands are now seeking creative ways to engage customers in more personalized and unique ways. Brands now leverage data analytics and AI to better understand customer preferences and deliver tailored rewards and offers.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Waiting and bartending is not among the encouraged list of careers, they’re not considered ambitious enough for the mainstream education sector.

Mobile Ordering 215

Mobile Ordering Food Order Employee Relations Customer Service 215

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. Alongside these “hard” skills, baristas also need to have good people skills – both in terms of customer service and working as part of a team. What about soft skills?

Education 187

Education Point of Sale Training Website Management 187

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Restaurant Business

MAY 3, 2023

The restaurant industry has been revolutionized by developments in digital technology, which provides businesses new opportunities to increase efficiency and reach new customers. Today, digital orders average 30% of a restaurant’s revenue, making third-party food delivery services a crucial part of a restaurant’s operation.

Education 105

Education Customer Service Food Supply Technology 105

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. In fact, highly engaged employees generate 147% more profits than their less engaged colleagues.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

AUGUST 16, 2021

A bad shift can lead to unhappy customers and disgruntled staff. But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. What is a pre-shift meeting. Things to avoid.

Front of House 397

Front of House Back of House Coaching Customer Service 397

Food Business

DECEMBER 17, 2019

I think there are two basic types: occasional workshops to improve hospitality, and an ongoing educational series of workshops that are staff led. Gather two or three speakers—on steps of service, on cleanliness, on timing…it really does not matter, because, in my experience, staff want to give an exemplary experience.

Workshop 130

Workshop FOH Front of House BOH 130

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. The full-service casual restaurant concept is the brainchild of the industry’s leading hospitality consultant, Jon Taffer. About CREA.

Kitchen Safety 130

Kitchen Safety Education Hotels Food Safety 130

7 Shifts

AUGUST 6, 2021

Proper Service for the Restaurant. No customer wants to hear that you're out of their favorite dish. Restaurant forecasting can also improve the restaurant's operations and quality of service. This number should include in-house seats filled, takeout customers, and delivery customers. Number of Guests X Avg.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Modern Restaurant Management

OCTOBER 11, 2022

Before refining their digital strategy, Blaze Pizza used a one-size fits all marketing approach, sending frequent emails to the entirety of their customer database. It allows customers to vote for their favorite ingredients through ordering via Blaze’s digital build-your-own virtual pizza builder. Personalization Drives Results.

Social Media 217

Social Media Email Marketing Customer Experience Communication 217

Web Diner

MAY 11, 2021

In order to meet customer expectations and improve satisfaction, the industry will need to develop and implement new processes and approaches. Digital-only items provide an avenue for quicker service, which is usually of great advantage to restaurants. Quality control is critical for excellent service delivery.

Customer Service 36

Customer Service Menu Front of House Point of Sale 36

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Sling

APRIL 1, 2024

If your team members perform any type of work offsite or if your business manages two or more locations, field service management software can help keep your operation organized, running smoothly, and on the path to success. Table of contents What is field service management software? Others have a flat monthly fee.

2024 78

2024 Management Management Customer Service 78

7 Shifts

JANUARY 14, 2020

million employees to give customers the meals and experiences they crave. The key to making customers happy is to make employees happy. They have a poor attitude, which affects how customers feel about their dining experience and how colleagues feel about their employers. These restaurants rely on 15.3

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367