Modern Restaurant Management

MAY 29, 2024

’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty? but food is a bit visceral, and we’ve been trained to buy it in a certain manner. but food is a bit visceral, and we’ve been trained to buy it in a certain manner. Yes, and yes!

Pricing 166

Pricing Airlines Loyalty Program Education 166

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

APRIL 18, 2023

Restaurants need to zero in on finding out what they are really good at, buy the best quality raw materials, train their cooks to execute consistently great delivery of attractive and tasty food, and deliver it hot or cold as required. Plan, equip, train, evaluate, educate, and celebrate each and every employee.

Food Truck 322

Food Truck Back of House Education Training 322

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. To the owner/operator there are two things that define success: customer satisfaction and profit. Most people don’t get it.

Guest Recovery 406

Guest Recovery Seasonal Menu Presentation Customer Experience 406

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Take care of your employees and vendors and they will take care of your paying customers. If you are not sure, try going through a service without one. They can’t sell a product that they don’t know.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Educating yourself and thoroughly researching every aspect of your new restaurant and your local landscape is only going to help you with fleshing out your plan. Katy, Cartago.

2020 335

2020 Hiring Cash Management Education 335

BNG Point of Sale

SEPTEMBER 7, 2021

How To Improve Restaurant Service and Win Back Customers . Before entering a restaurant, most customers and restaurant guests already have certain assumptions and expectations in mind. Customers rely on restaurants for good service and great guest experience, which includes tasty food and the type of service attached to it.

Customer Service 52

Customer Service Point of Sale Customer Experience Loyalty Program 52

The Restaurant Times

NOVEMBER 15, 2021

When you open a restaurant/bar, you are expected to provide top-notch customer service not only for the restaurant but also the bar. Putting in place a formal bar staff training, and education program is one of the most effective strategies to assure a high level of performance when hiring bar personnel.

Training 52

Training Bar Dietary Restrictions Point of Sale 52

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I love my customers, I care about them, I am happy to see them, I want to know more about them, and I am grateful that they put their trust in my cooking.”. _Danny Meyer.

Hospitality 379

Hospitality Customer Experience Customer Service Small Business 379

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Health, Allergen, and Food Safety Training and Certifications. If this is something you've done, name the course(s) taken, the certification achieved, and/or the name of your educator/institution for added credibility.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. Alongside these “hard” skills, baristas also need to have good people skills – both in terms of customer service and working as part of a team. What about soft skills?

Education 187

Education Point of Sale Training Website Management 187

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 312

Guest Recovery Kitchen Safety Customer Service Food Safety 312

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company.

Hiring 204

Hiring Recruiting Tip Distribution Small Business 204

Modern Restaurant Management

AUGUST 30, 2022

In my experience, when labor issues arise, training and education of the crew are the first things to suffer. Employee turnover has been higher than ever since the COVID pandemic, with hourly turnover hovering around an unbelievable 194% in the food service industry. There are many reasons for this.

Food Safety 169

Food Safety Technology Kitchen Safety Food 169

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 175

Audits Kitchen Safety Mobile Ordering Customer Experience 175

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Online Ordering 173

The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . Now that the bars are back to normal, the need to train staff for COVID-appropriate behaviour has increased owing to the safety of customers and premium service quality.

Training 52

Training Bar Online Ordering Customer Service 52

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 420

Food Supply Employee Relations Kitchen Safety Social Media 420

Culinary Cues

MAY 20, 2020

What precautions need to be in place to protect our staff and customers? Will customers return, or will they shy away from any contact with groups of people? Profits are slim, employees may be reluctant to return, the fear of the virus is looming, the food distribution system is heavily bruised, and customers are cautious.

Kitchen Safety 338

Kitchen Safety Customer Experience Customer Service Education 338

7 Shifts

AUGUST 16, 2021

A bad shift can lead to unhappy customers and disgruntled staff. But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. Running a great pre-shift meeting. Things to avoid.

Front of House 397

Front of House Back of House Coaching Customer Service 397

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Higher tips and checks.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

APRIL 3, 2023

an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips. Tip pooling, service charges, and transparency are all ways these four restaurant operators are leading the charge into a new era for restaurants. Huang intentionally designed the service model to be simple.

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Culinary Cues

SEPTEMBER 15, 2022

It all matters – education level, income bracket, age range, frequency of dining, and food and wine preferences. [] KNOW WHAT YOU WANT TO BE AND HOW YOU WANT TO BE PERCEIVED. A restaurant cannot survive on attitude, service, and food alone – it must operate as a savvy business. This is your most important job.

Fine Dining 396

Fine Dining Front of House Customer Service Customer Experience 396

Food Business

DECEMBER 17, 2019

I think there are two basic types: occasional workshops to improve hospitality, and an ongoing educational series of workshops that are staff led. Gather two or three speakers—on steps of service, on cleanliness, on timing…it really does not matter, because, in my experience, staff want to give an exemplary experience.

Workshop 130

Workshop FOH Front of House BOH 130

Modern Restaurant Management

JUNE 5, 2024

Andrew and Judith Economos Rooftop Edible Garden at Selby Gardens, which was planned, planted, and maintained by Operation EcoVets, a non-profit organization that provides personal, educational, and professional growth opportunities for military veterans. This reduces the energy used for ventilation and results in lower energy bills.

Certification 177

Certification Sustainability Design Seasonal Menu 177

Tableo

JUNE 21, 2023

Training staff members at serving drinks with finesse is crucial to differentiate yourself from competitors and to improve the overall dining experience for patrons. Presentation and glassware selection Customers’ perceptions of drinks are significantly influenced by the choice of glassware. What’s in pouring a drink?

Training 40

Training Serving Customer Service Customer Experience 40

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand.

Dine-in 186

Dine-in Customer Service Customer Experience Inventory 186

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Tables and surfaces need to be cleaned frequently so customers don't have to wait too long (and can feel safe when dining at your restaurant). Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

AUGUST 2, 2023

Customer support: Evaluate the level of customer support offered by the platform. Do they have customer support on the evenings and weekends? Training policy stating the expectations and responsibilities of restaurant owners, managers, and employees in relation to the digital tip payout process.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

7 Shifts

JULY 13, 2023

While this is convenient for customers, what are the implications for restaurants—and is this good for employees? Table of Contents Efficiency Accuracy Security Cost Recordkeeping Training Trust & Transparency 1. Training Implementing new technology in your business means disrupting the status quo.

Cash Management 195

Cash Management Back of House Training Insurance 195

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 110

Training Café Kitchen Safety Back of House 110

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Give employees certificates for completing certain courses or training milestones.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. Are there opportunities for further training, or to attend workshops and events?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78