7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

AUGUST 16, 2021

A bad shift can lead to unhappy customers and disgruntled staff. But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. What is a pre-shift meeting.

Front of House 398

Front of House Back of House Coaching Customer Service 398

Culinary Cues

SEPTEMBER 15, 2022

It all matters – education level, income bracket, age range, frequency of dining, and food and wine preferences. [] KNOW WHAT YOU WANT TO BE AND HOW YOU WANT TO BE PERCEIVED. Ironically, there is always room to be great and there is plenty of room to be mediocre. I wonder why this is the case. Plain and simple. What are they thinking?

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Modern Restaurant Management

APRIL 12, 2021

No matter the type of restaurant you own, the type of food you serve, or the usual customers who walk through your door, you need to focus on making your off-premise sales a keystone aspect of your restaurant business. It’s clear that customers like it, but what about restaurants? Benefits of Off-Premise Sales.

Front of House 160

Front of House Online Ordering Back of House Customer Service 160

Food Business

DECEMBER 17, 2019

I think there are two basic types: occasional workshops to improve hospitality, and an ongoing educational series of workshops that are staff led. Gather two or three speakers—on steps of service, on cleanliness, on timing…it really does not matter, because, in my experience, staff want to give an exemplary experience.

Workshop 130

Workshop FOH Front of House BOH 130

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. The people you hire to run your restaurant can make or break the business. First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

JANUARY 14, 2020

million employees to give customers the meals and experiences they crave. The key to making customers happy is to make employees happy. They have a poor attitude, which affects how customers feel about their dining experience and how colleagues feel about their employers. These restaurants rely on 15.3

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. Table of Contents.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

MAY 18, 2020

“Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Click here to view the application and instructions. US Foods Holding Corp.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. That's why it is important to learn how to motivate your restaurant employees. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Technology 193

Technology Operations Food Safety Kitchen Safety 193

Culinary Cues

MAY 21, 2023

I just listened to a podcast from Dr. Sanjay Gupta, whom I think we all know of, as he wrestled with the impact that technology has on his own three daughters and society as a whole. It was enlightening even though much of what he pointed to is well-known. In all cases, we remain in control of the technology that serves as an effective tool.

Technology 335

Technology Social Media Back of House Front of House 335

Modern Restaurant Management

JANUARY 19, 2021

Finally, find a place to cook and start filling orders, often alongside tickets from a traditional front-of-house. For Top Round Roast Beef in San Francisco, that meant running a fried-chicken joint, burger house, and ice-cream parlor all from within their existing sandwich shop. Welcome to the age of virtual restaurants.

Front of House 209

Front of House Online Ordering Food Order Customer Experience 209

Modern Restaurant Management

MAY 12, 2021

No matter the type of restaurant you own, the type of food you serve, or the usual customers who walk through your door, you need to focus on making your off-premise sales a keystone aspect of your restaurant business. It’s clear that customers like it, but what about restaurants? How Customer Can Order. More Accurate.

Front of House 98

Front of House Customer Experience Online Ordering Back of House 98

Modern Restaurant Management

MARCH 30, 2022

With this expected influx on the horizon, it’s important that your restaurant takes stock of proper cleaning and hygiene measures for key front-of-house (FOH) and back-of-house (BOH) areas. Toilet clogs at your restaurant are a major deterrent for customers. Don't Put Restrooms on the Back Burner.

BOH 183

BOH FOH Kitchen Safety Front of House 183

Culinary Cues

OCTOBER 24, 2022

It is a menu change that tests a chef’s ability to understand the seasonality of harvest, the connection that menu items have with the concept of the restaurant, executive cost-effective items, push the kitchen crew to enhance their skills, and excite the customer. Are you up to it? Winter is, by far my favorite season to plan menus.

Seasonal Menu 308

Seasonal Menu Front of House Presentation Menu 308

Modern Restaurant Management

JUNE 3, 2021

Kitchen and front-of-house employees are simply harder to find. Here are some strategies restaurants should consider to attract and retain employees: Provide financial flexibility : Many employees have limited or no access to traditional banking services. Host a hiring party : Make recruiting memorable.

Ordering 161

Ordering Front of House Hiring Recruiting 161

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. What is Restaurant Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

MARCH 29, 2023

The first ones to really do elevated street food in a taco setting, in a full-service environment. He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

7 Shifts

DECEMBER 8, 2020

If your restaurant is counter service, have an email list signup sheet where your team can encourage them to sign up for the list to get updates about the business and first dibs at any special promos you may have in the pipeline. Engaged employees are also less likely to turnover. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. This shift led Freeman to a plant-forward culinary program at the Institute of Culinary Education (ICE) and her current role as executive chef at Cadence. And it all started with too much partying.

Front of House 98

Front of House Back of House Sports Events 98

Modern Restaurant Management

JANUARY 2, 2024

With products now cleared for consumer sale in both the United States and Singapore, the cultivated meat industry is moving from proof of concept and early-stage R&D to a focus on demonstrating scalability, sustainable unit economics, and consumer and customer demand. The cultivated meat industry is entering its next chapter.

2024 193

2024 Fast Casual Insurance Food Safety 193

Open for Business

MARCH 7, 2023

Well-trained teams mean shifts run smoothly and guests are happy with service. Restaurant training is one of the most important things an owner can put into place. When all team members fully understand how to execute their roles and responsibilities at the restaurant , they are more confident and engaged on the job.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. reinforcing that the food customers love is still as delicious as ever prepared in a safe manner."

Front of House 194

Front of House Back of House Restaurant Law Food Safety 194

Ken Burgin

FEBRUARY 4, 2024

Designing a food-tasting program for front-of-house staff is a fantastic way to enhance their appreciation and knowledge of food, which in turn can significantly improve the guest experience and average customer spending. They are designed to be engaging and educational and build a competitive spirit.

Training 97

Training Seasonal Menu Front of House Presentation 97

The Restaurant Times

JANUARY 24, 2022

Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants. Enhance Customer Experience With Table Ordering App. Ordering – Stress-Free Experience For Customers. They should also be available to answer any queries that customers may have as they use it.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Open for Business

DECEMBER 18, 2023

The most frequent include: Angel Shot With Ice Call a taxi or rideshare service like Uber or Lyft for the customer requesting the Angel Shot with ice. Angel Shot Neat or Straight Up Safely walk the customer to their vehicle when they are ready to leave the premises. This may include getting the police involved.

Transportation 78

Transportation Front of House Education Kitchen Safety 78

Modern Restaurant Management

MAY 7, 2020

This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform. The pink and blue horse illustration at the top of this article is not clickbait.

Food Safety 197

Food Safety Front of House Back of House Seating 197

Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Web Diner

MAY 11, 2021

In order to meet customer expectations and improve satisfaction, the industry will need to develop and implement new processes and approaches. Reducing Front-line Friction by Incorporating Digital-Only Items. Digital-only items provide an avenue for quicker service, which is usually of great advantage to restaurants.

Customer Service 36

Customer Service Menu Front of House Point of Sale 36

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Smart Bar USA Founder Barry Fieldman.

2022 186

2022 Food Supply Mobile Ordering Customer Experience 186

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Open for Business

JANUARY 24, 2023

Though great-looking photos of delicious plates of food speak for themselves, these services are inherently social. Though great-looking photos of delicious plates of food speak for themselves, these services are inherently social. Even if you’re not super tech savvy, chefs and restaurants can be hugely successful on social media.

Social Media 148

Social Media Front of House Download Consumer Goods 148

Touch Bistro

SEPTEMBER 10, 2021

Great service is essential to running a successful restaurant, which is why you need to become a pro at restaurant staffing and learn how to craft a solid server job description. Restaurant servers (also known as waiters and waitresses) are the front of house staff in your restaurant. What is a Restaurant Server?

Hiring 97

Hiring Front of House Fine Dining Customer Service 97

ChowNow

NOVEMBER 11, 2020

These middleman platforms with millions of users lure restaurateurs with promises of big sales and countless new customers. In this blog, we’ll share strategies that will help you educate your customers on harmful commissions and incentivize them to order directly from you. . Plus, they’ll avoid extra service fees.

Ordering 138

Ordering Loyalty Program Online Ordering Mobile Ordering 138