Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Additionally, envision future growth opportunities, innovative menu additions, and effective marketing strategies to maintain a competitive edge.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

DECEMBER 28, 2023

AI is now playing a role in many significant areas ranging from enhancing supply chain management to streamlining customer interactions, ultimately ensuring seamless functioning within restaurants. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 120

2024 Dietary Restrictions Customer Experience Customer Service 120

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. In reality, hospitality isn't as simple as just service.

Technology 221

Technology Front of House Back of House Dietary Restrictions 221

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. " – Alex May, Associate Director of the Travel, Hospitality, & Food Services Strategy at Movable Ink.

2022 191

2022 Food Supply Point of Sale Dietary Restrictions 191

Culinary Digital

FEBRUARY 2, 2024

A streamlined menu can significantly improve quality assurance in a food service establishment in several ways: Consistency A streamlined menu reduces the number of dishes and options offered, making it easier for kitchen staff to consistently prepare each item to the highest quality standards.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Modern Restaurant Management

AUGUST 13, 2020

To keep revenue streams open amidst changing conditions, operators should look to diversify how their customers can access their services, in particular with a focus on off-premise revenue. Collecting Data to Build Customer Loyalty. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed.

Dietary Restrictions 187

Dietary Restrictions Online Ordering Customer Experience Dine-in 187

Squirrel Systems

OCTOBER 19, 2023

PART 1: CONVERSATIONAL ORDERING, WHAT IS IT & DOES IT HAVE A PLACE IN TABLE SERVICE? “Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Ken Burgin

JUNE 6, 2023

Here are the training suggestions I was given by ChatGPT for FRONT OF HOUSE S TAFF Menu Knowledge Training : Utilise ChatGPT to create quizzes and interactive modules to test employees’ understanding of the menu. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. Start with The Basics of Communication.

Communication 136

Communication Training Dietary Restrictions Customer Service 136

Modern Restaurant Management

JUNE 17, 2022

Vegan principles, vegan cooking, as well as dining in vegan restaurants have become more and more popular than ever, especially amongst health-conscious customers and animal rights activists throughout the world. These products are also highly promoted to attract more and more customers.

Innovation 182

Innovation Dietary Restrictions Customer Service Food Order 182

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 148

2024 2023 Food Order 2013 148

Ken Burgin

JULY 25, 2023

15 Training Games for Front of House Restaurant and Cafe Staff Menu Mastery: Divide staff into teams and have them take turns describing a dish on the menu as enticingly as possible in 30 seconds. Role Reversal: Waitstaff takes turns being demanding customers, and their teammates have to manage the situation.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

The Restaurant Times

JUNE 3, 2022

As per the Cambridge dictionary, it means: attractive or interesting enough to be suitable for photographing and posting on the social media service Instagram. Understanding the concept of a mindful menu . Therefore, a “one-size fits all” menu simply doesn’t work. . Menu | Tania’s Teahouse. Creating a menu .

Sustainability 52

Sustainability Dietary Restrictions Franchise Franchising 52

The Rail

JUNE 19, 2023

One strategy that can be particularly impactful is to build a customer-centric brand. By making the consumer the key point of focus, your restaurant can not only survive but thrive in an industry where customer satisfaction and loyalty are keys to longevity. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

Restaurant Clicks

SEPTEMBER 8, 2021

Savor is affiliated with Niagara Falls’ culinary school and features an inventive menu full of local ingredients. With excellent service and a beautiful presentation, Savor is a true winner. Tide and Vine Oyster House combines delectable food with impeccable service for a truly outstanding dining experience. Make a Reservation.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Your restaurant’s success relies on good communication and great service. Grab the attention of as many of your customers as you can by making it convenient for everyone. Food Questions 4.

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

The Rail

OCTOBER 14, 2022

Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. Identify Allergens on Your Menus. Additionally, these identifications can open your menu to new dishes.

Allergens 59

Allergens Management Management Dietary Restrictions 59

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The restaurant industry has been less inclined to embrace omnichannel strategies, although some sectors, notably quick-service restaurants, have been more enthusiastic about the approach.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Perfect Daily Grind

JUNE 21, 2020

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. While COVID-19 will no doubt affect 2020’s sales figures, many countries are starting to ease their lockdown restrictions, which could see the industry experiencing growth in the second half of the year. Credit: La Marzocco Korea.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

24/7 Waiter

JUNE 22, 2023

It is crucial to get customer feedback when you own a restaurant. Knowing what your customers think of your food, service, and ambiance allows you to be better equipped to run a successful business. Customer reviews provide you with good and bad insight. This question can help you gain customers. Food Questions 9.

2023 36

2023 Dietary Restrictions Customer Experience Seasonal Menu 36

Restaurant Clicks

SEPTEMBER 5, 2021

Bitter Ends provides window service to its customers ordering online. The luncheonette also sells its foods at the Linea Verde Green Market to give customers convenient access to its food during its off-days. Morcilla’s menu includes several options for desserts, drinks, and dinner. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

Restaurant Clicks

NOVEMBER 7, 2021

Located close to Salmon Bay, the Walrus & the Carpenter is a higher-end version of your neighborhood fishing pub with locally sourced oysters, fabulous sides, and a robust beer menu. The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. Musang, in Seattle’s Mt.

Dietary Restrictions 124

Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Deliverect

OCTOBER 28, 2019

What’s really important to customers? We’ll give you the rundown on what online food delivery customers value most to make sure you deliver the experience they’re looking for. That means every aspect of your delivery operations should make things as easy and fast as possible for your customers. Custom orders = happy customers.

Delivery 63

Delivery Dietary Restrictions Food Online Ordering 63

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 203

2022 Mobile Ordering Guest Recovery Point of Sale 203

Restaurant Clicks

NOVEMBER 14, 2021

It’s one of their best brunch menu items and a personal favorite of mine. One of BLVD Bistro NY’s most cherished menu items is a riff on an old favorite. With excellent service, outdoor and indoor seating options, and an exciting menu, this restaurant really does have it all. The Edge Harlem is just a block away from St.

Reservations 124

Reservations Dietary Restrictions Online Ordering Food Order 124

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 109

Food Truck Customer Service Customer Experience Front of House 109

The Restaurant Times

NOVEMBER 17, 2021

As a restaurant owner, you probably are already convinced of the need of offering your customer the convenience of online ordering. The first thing you need is a website from where your customers can reach you and order food. There’s a reason why customers choose to purchase through mobile applications or online.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

SpotOn

MARCH 18, 2024

Everybody knows about the traditional sit-down restaurant experience, where servers give guests paper or digital menus. There's also the quick-service restaurant model, where guests order and pay for simple dishes created right away, similar to the modern bistro. The prix fixe menu doesn't only need to serve French food.

Menu 98

Menu Dietary Restrictions Fine Dining Seasonal Menu 98

Restaurant Clicks

OCTOBER 11, 2021

They offer a special pre-dinner service called L’apero, two hours of hors d’oeuvres, and half-price wine. Anything on the menu is great, but I highly recommend the smoked salmon eggs benedict (with citrus hollandaise!). The restaurant also offers catering services, so you can bring the biscuits and grits to your events.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). The Local Influence.

Travel 89

Travel Food Hotels Loyalty Program 89

Modern Restaurant Management

JUNE 12, 2024

The restaurant industry is constantly evolving, and embracing change and leveraging technology to enhance operational efficiency and the customer experience is essential. Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience.

Loyalty Program 99

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 99

Modern Restaurant Management

JULY 14, 2020

. “With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. Restaurants interested in opting in or customers interested in recommending their favorite Black-owned restaurants can visit doordash.com/black-owned.

Mobile Ordering 128

Mobile Ordering Certification Loyalty Program Kitchen Safety 128

Restaurant Clicks

NOVEMBER 17, 2021

They serve a variety of customers such as students, locals in the area, tourists, and more. It’s a small restaurant with huge pizzas and awesome service. They have a dessert menu that features gelato, which is a dessert specific to Italy. You can sit outdoors or dine-in, and they also offer delivery service.

Online Ordering 147

Online Ordering Fast Casual Food Order Casual 147

Modern Restaurant Management

DECEMBER 18, 2019

As more meatless options become popular throughout the hospitality scene, Tripleseat released three popular menu options trending this holiday season as restaurants prepare for dinner parties. "We can anticipate more meatless menu trends in 2020 as chefs experiment with additional foods to replace animal products."

Seasonal Menu 99

Seasonal Menu Fast Casual Consumer Goods 2020 99