Modern Restaurant Management

APRIL 9, 2025

After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. Most recently, he co-founded Sammy's Sliders with chef Sammy Gianopoulos.

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Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

MAY 15, 2025

For Cody Pepper, CEO of Fast Fresh Brands, iit led him on a mission to make healthy eating accessible to everyone. This experience ignited a fire in him, leading him to leave a successful career in nonprofit and consulting to helm Fast Fresh, parent company of Bee Healthy Cafe and Nature's Table.

Fast Casual 221

Fast Casual Food Franchising Franchise 221

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

DECEMBER 31, 2024

Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. This follows a new love of customization, indulgence, and comfort in the US. That’s where the NEXT Flavor Report comes in.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Restaurant Business

APRIL 9, 2025

About 40% found that technology has improved customer satisfaction. Kiosks can also ease labor burdens if utilized as the primary tool for customer orders. A Technomic Ignite Consumer report found a significant increase in average checks at both quick service and fast casual establishments.

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Take-out Technology Fast Casual Inventory 205

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. At full-service restaurants, servers are responsible for crucial tasks. Customers skip the line entirely.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

AUGUST 6, 2024

The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast casual restaurants.

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Customer Experience Fast Casual 2024 Dine-in 493

Modern Restaurant Management

MARCH 3, 2025

Plaid represents structure, heritage, and intentional design. From there, we can start developing the brand identity (think color palettes, typography, and logo design). The restaurant needs cohesion, from signage to menu design to uniforms. It’s a timeless and bold pattern, much like a strong brand identity.

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Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

APRIL 29, 2021

. “We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” People were in between jobs or suddenly out of work. .”

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Fast Casual Hiring Online Ordering Front of House 553

ChowNow

MARCH 21, 2025

On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Key customer factors that influence dining preferences, from demographics to behavior.

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Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor.

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Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

APRIL 1, 2024

While they crave the value of QSR – 34 percent of families reporting higher spending at QSRs this month compared to 18 percent of childless households – they are inclined toward fast casual and full-service restaurants as well. Delivery services are another area where families are leading the charge.

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Catering Fast Casual 2024 Customer Service 486

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

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2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. This allows for brands to have a direct relationship with customers, and in turn, create more personalized, frictionless engagements.

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Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

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Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. – Phil Quackenboss, VP of Restaurants & Growth at Fetch.

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2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. The objective for restaurants is to create more engagement and stay top of mind with customers, including when they’re not hungry.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. A combined score of 80 out of 200 is required.

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Certification Fast Casual Front of House Government 221

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” ” Just Salad Completes Financing Round.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

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2024 Loyalty Program Cash Management Customer Experience 539

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

FEBRUARY 28, 2024

Whether it's the utilization of AI-driven analytics to elevate menu design or the precision of robotics transforming kitchen operations, a new era in dining is taking shape. Quick-Service Restaurants In the world of quick-service restaurants (QSRs), speed and efficiency have always been the hallmarks of success.

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Fast Casual Fine Dining Customer Service Customer Experience 294

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. Key focus areas for education programs can include: Customer service and teamwork : These foundational skills are vital in the QSR industry.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. When establishments put the customer first, every business decision revolves around that priority.

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Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. Delivery users are less price-sensitive than customers using other sales channels. What’s on the Menu?

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Beverage Fast Casual Seasonal Menu Customer Experience 493

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Engaging Customers During COVID-19.

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2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

NOVEMBER 29, 2019

Demand for restaurant services is often dictated by the economic health of a region. This might mean weaving elements of fast-casual dining into your design. A Forbes report detailing an interview with industry expert Jason Clampet highlighted the growing move toward spaces designed for Instagram users.

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Fast Casual Equipment Small Business Mobile Ordering 395

Modern Restaurant Management

JANUARY 2, 2024

With products now cleared for consumer sale in both the United States and Singapore, the cultivated meat industry is moving from proof of concept and early-stage R&D to a focus on demonstrating scalability, sustainable unit economics, and consumer and customer demand.

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2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. In the U.K. In the U.S.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MARCH 18, 2021

Setting this context early provides a lens through which your customers can better understand your decisions elsewhere and provide some rationale for things that seem out of place like unique ingredients, unfamiliar techniques, or premium prices. Curious customers will be intrigued by tales of your provision’s provenance.

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Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

SEPTEMBER 12, 2024

Every restaurant’s mission is to get customers in the door and then keep them coming back for more. The recurring business these programs drive ultimately helps increase revenue while fostering customer loyalty. Locale: Consider the cultural identity of your restaurant’s location and the community ties customers may have.

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Loyalty Program Merchandise Customer Service Customer Experience 447

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone.

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JULY 2, 2021

With direct mail, you can hyper-target prospects thanks to data collected from the United States Postal Service. Think of your most ideal customer, and then select the mailing list most likely to brimming with people like that. Step 3: Make sure your design will leave recipients craving something.

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Social Media Point of Sale Email Marketing Consumer Goods 474