ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. High-end restaurants can charge more for the experience, leaving wiggle room for a higher food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

NOVEMBER 22, 2021

Restaurants need all the help they can get today to entice guests, make them feel safe and comfortable, create a memorable experience and earn their repeat business. Now, more than ever, dining establishments need to delight customers at every touchpoint, gain real-time customer feedback and secure competitive insights.

Sustainability 568

Sustainability Guest Recovery Customer Experience SEO 568

ChowNow

MAY 9, 2025

Well-written menu descriptions dont just tell guests whats in a dish; they entice customers, set the tone for your brand, and can increase sales. The best restaurant menu descriptions help customers understand what the dish is and why theyll love it. But a little extra effort can make a big difference. Specificity sells.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. The term table stakes originates from poker and refers to the minimum requirement to be considered a player. Strengthen Customer Retention. Strengthen Customer Retention. Set the Bar.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Key customer factors that influence dining preferences, from demographics to behavior. A restaurant target market is the specific group of customers your restaurant is designed to attract.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

APRIL 30, 2021

Consumers and customers have changed their behavior due to the events of the previous year. Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. The pandemic has shifted the priorities of customers when it comes to the businesses they patronize.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. Ask for references.

Specials 492

Specials Operations Hiring Front of House 492

Culinary Cues

OCTOBER 24, 2020

This menu is developed using analytical data that is drawn from surveys and historical reference to other restaurants within a community or region. When a menu lacks continuity, then the experience suffers and the customer is left – confused. [] AN ATTEMPT TO PLEASE EVERYONE.

Menu 482

Menu Seasonal Menu Front of House Café 482

ChowNow

FEBRUARY 19, 2025

When staff are given clear, hands-on guidance in a structured way that fits into their workflow, they learn faster and feel more confident using the new technologyleading to smoother shifts, fewer mistakes, and a better experience for both employees and customers. For new team members, hands-on experience is the best teacher.

Training 195

Training Online Ordering Customer Service Reference 195

7 Shifts

OCTOBER 28, 2024

However, it’s best to understand how cost-effective your current customer acquisition efforts are before dedicating resources to it. Knowing how to calculate and optimize your customer acquisition cost (CAC) can help you make smarter decisions about your marketing and advertising strategies.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

APRIL 13, 2022

Fully utilizing these systems provides restaurants the flexibility they need to anticipate customer needs while managing operations, and should be a priority for restaurants, especially at this time. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

APRIL 22, 2024

.” While some might view fast food fraud as a victimless crime, the reality is quite different as it negatively impacts both restaurants and genuine customers. Not only can fraudulent activities disrupt the customer experience, but they can lead to significant financial losses for both consumers and businesses.

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. Just because someone’s experience looks good on paper doesn’t mean it is.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Culinary Cues

MAY 15, 2025

Repetition gives the chef experience in how to adjust. Mr. Miyagis words of wisdom referring to acceptance of patience and awareness of process as well as meaningful outcomes that can result. Your customers are less inclined to seek surprises and more inclined to expect consistency.

Uniforms 223

Uniforms Coaching Restaurant Law Customer Experience 223

Modern Restaurant Management

JANUARY 8, 2024

With drive-thru sales constituting approximately 70 percent of fast food revenue , worth billions monthly, the speed at which customers navigate your drive-thru not only impacts satisfaction but also determines overall profitability. The visibility of your signage from customers’ cars matters significantly.

Point of Sale 419

Point of Sale Customer Service Food Order Customer Experience 419

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

APRIL 15, 2024

One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given. Customers can be lost to boredom or quit halfway if a survey is too long.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

DECEMBER 10, 2020

As restaurants work to navigate through the seismic economic impact of the coronavirus, connecting with and engaging customers is more important than ever for driving revenue and weathering the crisis. Digital marketing is a key ingredient that can help restauranteurs connect with customers to achieve both. Focusing on local SEO.

Marketing 563

Marketing Social Media Website Management SEO 563

Modern Restaurant Management

FEBRUARY 27, 2024

“Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience. As the survey suggests, inaccuracies can significantly impact customer trust and loyalty. One surprising aspect was the extent to which online inaccuracies lead to customer loss.

Online Ordering 472

Online Ordering Consumer Goods Customer Service Customer Experience 472

Modern Restaurant Management

FEBRUARY 11, 2020

Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Or, consider your customers waking up in your hotel to find a selection of functional energy-lifting teas at their fingertips, which make for a luxurious morning.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

OCTOBER 1, 2022

Focus on enhancing customer experience, which is one of the decisive factors for converting visitors into clients. Other actionable tips for better SEO and conversions are as follows: Customize product site search to streamline the process of locating the desired content. Communicate with Customers on Social Media.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. For example, labor, sales, inventory, and customer relationship management (CRM) reports are some of the reports restaurants should consider pulling together.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

JANUARY 7, 2021

Also, there is no other marketing medium that can reach your customers as best and as affordable as email marketing. This is especially true if you wish to boost awareness about your restaurant, attracting new dine-ins, or enticing customers to keep coming back. It literally refers to the idea of adding videos to your email campaigns.

Email Marketing 572

Email Marketing Marketing Customer Experience Seasonal Menu 572

Modern Restaurant Management

OCTOBER 20, 2020

Given how different this year’s winter dining experience will be, restaurants will need to train staff to execute a turnkey dining experience in yet another “new normal.” The advance preparation will not only better prepare your employees, but also help your customers feel safe and comfortable.

Outdoor 480

Outdoor Dine-in Training Government 480

Modern Restaurant Management

JULY 29, 2022

Given that businesses grow by acquiring new customers, many national QSR brands rely heavily on advertising to increase exposure. During times of inflation or uncertainty, such as when brands are struggling with supply shortages, rising employee wages and the increasing cost of goods, price increases may need to be passed onto customers.

Advertising 522

Advertising Take-out Marketing Social Media 522

Modern Restaurant Management

MARCH 22, 2023

IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time. A Starbucks employee, referred to as store partners, spends 25 minutes of manual time each day checking and logging temperatures. IoT in Action IoT is all around you.

Back of House 449

Back of House Front of House Food Safety Kitchen Safety 449

Modern Restaurant Management

JANUARY 19, 2023

Creating a menu concept that is unique and memorable is one way to make a meal into an experience. Sometimes, this is referred to as the “vibe” — the establishment’s overall look and feel. Adding a concept experience, however, takes it to the next level. They open the door to an adventure.

Food 450

Food Customer Experience Social Media Food Order 450

Modern Restaurant Management

NOVEMBER 3, 2023

All it takes is one negative review or piece of criticism, and instantly, potential might customers turn away from your business and toward a competitor. Essentially, influencer marketing refers to when brands collaborate with these highly followed individuals as a way of promoting their products or services.

Influencer 491

Influencer Book Marketing Social Media 491

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Additionally, set expectations upfront as to how often you will notify customers.

Communication 506

Communication Email Marketing Customer Service Reservations 506

Modern Restaurant Management

JULY 14, 2021

Despite many stores wanting to actually recruit candidates from their most loyal customers, they don’t apply the same consumer marketing strategies to attracting candidates. experience already). ones with hospitality, restaurant, cooking, etc.

Recruiting 531

Recruiting Hiring Marketing Advertising 531

Goliath Consulting

DECEMBER 23, 2021

She was able to interact with her fans and give them a cool virtual concert experience. Since many restaurants use Instagram and Facebook to their advantage, restaurants can now interact with their customers online using the Metaverse. 12 customers can feast on a high-tech interactive space called a “capsule” at the restaurant.

Social Media 396

Social Media 2014 Customer Experience Online Ordering 396

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Culinary Cues

FEBRUARY 29, 2020

To these individuals – the menu planning process is a license to think differently, study those chefs that they admire, experiment with different ingredients, and push their palates in the process of creating something unique and cutting edge. After all how many times do we reference something creative as the best thing since sliced bread?

Fine Dining 520

Fine Dining Café Customer Experience Menu 520

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. The bottom line for any business is profits, good customer/client experience and providing great service.

Catering 402

Catering Equipment Customer Service Small Business 402

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef Showcases – Consumers are hungry for culinary experiences curated by chefs. This is where the discussion begins.

2024 474

2024 Food Truck Fast Casual Consumer Goods 474