7 Shifts

JANUARY 7, 2020

The people you hire to run your restaurant can make or break the business. An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Restaurant Business

MAY 31, 2023

Hiring and retaining staff have been challenges in recent years, and labor costs are on the rise as well. The consistency, along with other benefits that automation can provide, leads to something operators need to survive in the restaurant business—customer satisfaction. Chicken’s BSK (bb.q. Chicken’s BSK (bb.q.

Franchising 261

Franchising Franchise Kitchen Safety Customer Experience 261

Modern Restaurant Management

DECEMBER 21, 2022

Operations will continue to be simplified despite digital experiences expansion. In addition, we see the point of sales platform as taking on more of the master data management role of the business, and configuring all the content needed for any digital experience from a single platform.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Culinary Cues

OCTOBER 16, 2019

Here you go: A SURVIVAL GUIDE FOR YOUNG COOKS AND THE CHEFS WHO HIRE THEM: KEEP THE PROMISE: If you apply for a job, and have an appointment to interview – SHOW UP! When we rush and cut corners because we are busy – we violate the trust that customers invest in and relinquish our pride at the same time. It’s not too much to ask.

Uniforms 323

Uniforms Equipment Small Business Customer Experience 323

7 Shifts

SEPTEMBER 9, 2019

As if serving delicious meals, creating incredible guest experiences, and gaining a sustainable share of the market wasn’t difficult enough, restaurateurs in both the state and the city of New York must also focus on another complex task: navigating the many New York restaurant labor laws.

Restaurant Law 283

Restaurant Law Cash Management Article Uniforms 283

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. This is important, especially if you're training and hiring new employees.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

7 Shifts

JULY 1, 2024

Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. However, note that bar profit margins vary due to various factors like tax rates, licensing laws, customer demographics, and the cost of living in your area. It also helps to research your target customers' age and social status.

Bar 221

Bar License Food Supply Restaurant Law 221

Goliath Consulting

MARCH 19, 2021

The pandemic has brought a talent crisis to the restaurant industry, with a recent survey showing that more than 55% of hiring managers had difficulty sourcing hourly workers, while about 45% expressed difficulty scheduling interviews (1,2). Engage Your Employees. There are many benefits to having engaged employees. The Takeaway.

Recruiting 195

Recruiting Small Business Magazine Hiring 195

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Ebisu Ramen and Sushi – Chef Soon Choi is bringing his many years of experience as head chef at Sushi Den to Junction. Navy Veteran Doug Willmarth.

Brewery 350

Brewery Design Food Supply Equipment 350

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. Keeps your restaurant top of mind 68% of customers follow brands on social media to stay updated on new products and services.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

Perfect Daily Grind

DECEMBER 2, 2019

By making the most of the increased foot traffic and sales you’ll experience, you could start your 2020 off on a better financial footing, while enhancing your customers’ holidays at the same time. Offering customers limited edition, themed treats is a great way to get them into the festive spirit. Credit: Ana Valencia .

Café 147

Café Merchandise Seasonal Menu Uniforms 147

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program Email Marketing SEO 195

Restaurant Engine

FEBRUARY 5, 2025

A carefully and beautifully plated dish showcased as a post or an enticing video in reels or your stories captures Instagram users attention, drives engagement, and ultimately brings more customers through your doors. You want to create an experience that excites and entices customers to dine with you and return time and again.

Social Media 52

Social Media Presentation Website Management Customer Experience 52

7 Shifts

MAY 1, 2024

This includes your cash, accounts receivables (sales you made to your customers on credit that can be paid in the short term), and your inventory. For instance, opting for plain takeout packaging and simply attaching a sticker with your business logo on it could be more cost-efficient than customizing your takeout plastics.

Cash Management 221

Cash Management Employee Relations Inventory Beverage 221

Cheetah

JUNE 14, 2021

In April alone, restaurants lost 681,000 workers to attrition, and while the hotel and restaurant segments are hiring in the hundreds of thousands, the turnover rate is still at an all time high. From the restaurants’ perspective, this obviously puts a dent in their hiring efforts. Here’s how. . Sharing the Tip Pool with BOH.

BOH 148

BOH Back of House Front of House Employee Relations 148

Restaurant Engine

DECEMBER 9, 2020

Some of your customers have even asked about catering options. You might consider hiring specific team members for your catering service to ensure it runs smoothly every time. Can you afford to invest in additional uniforms or aprons for your servers? Do you have the extra services customers might want? Extra Services.

Catering 113

Catering Website Management Seasonal Menu Food Supply 113

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Consumer Goods Point of Sale 45

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Consumer Goods Point of Sale 40

Sling

AUGUST 8, 2024

If you’re brand new to the event planning industry, a great way to gain hands-on experience is to work for another company before going out on your own. As you accumulate experience in the industry, take the time to revisit, review, and refine your business plan to make it as relevant to your operation as possible.

Events 78

Events License Hiring Insurance 78

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. This may become more apparent during a trial shift.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Touch Bistro

MARCH 25, 2021

A new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved. Why reinvent the wheel every time a new hire joins your team when you can formalize the process? Your New Hire Checklist for Restaurant Employees. restaurateurs should pay special mind to this last one.

Hiring 52

Hiring Employee Relations FOH BOH 52

Sling

NOVEMBER 23, 2023

How to start a landscaping business: Work 9) Refine your rate As you learned how to start a landscaping business in the previous steps, you likely had a rate in mind that you wanted to charge your customers. Likely, there are any number of landscaping businesses in your area, but the one that provides a quality experience at all times (yours!)

Insurance 78

Insurance Equipment Customer Service Hiring 78

Lavu

MARCH 30, 2020

Although formal team building events are encouraged in certain HR manuals, a simple Google search for “bad team-building experiences” will provide you with a litany of horrors. This should be covered when new employees are hired, and regular updates should be made via staff meetings. Hire Cohesive Teams with Wise Hiring Practices.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Bar and Restaurant Coach

MARCH 2, 2020

The HR department has many jobs: hiring the right people, making sure that employees are treated in accordance with the company’s ethics, code of conduct, and culture statements. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position. The Actual Cost of Hiring a New Employee. Management Focus.

Coaching 75

Coaching Employee Relations Hiring Document 75

Embrace the Suck

JUNE 13, 2022

We don't have to go into them about bad customer service, tampering with a product and things like that. When I opened Bin 36 in 1999, the concept, what I came up with was a way to fix all the things I hated about the restaurant dining and wine experience. They're hiring people to do this sort of thing here in California.

Retail 221

Retail Social Media Take-out Events 221

Sling

OCTOBER 1, 2023

Along the way, we’ll address such issues as: Working from home or a storefront The importance of state and local health codes Creating a business plan Getting incorporated and licensed Hiring and scheduling employees We’ll also discuss financing (to make it all possible) and advertising and marketing (to keep it all going). Hire and train.

Catering 78

Catering License Transportation Advertising 78

Lavu

FEBRUARY 14, 2020

Customer Service Standards. In the restaurant industry, appearance is important because customers are looking for safe foodservice operators. Uniform—specify if a uniform is provided or if there are specific garments and colors employees must wear. . Customer Service Standards. Health and Safety Standards.

FOH 78

FOH Social Media Restaurant Law Food Safety 78

The Restaurant Times

JANUARY 23, 2022

There can be companies that cater to larger groups, or if you are starting out, you can start small for a party of 20 or 50 people depending on the experience, equipment, and capital you have. Prepare food on-site: This makes you heavily dependent on your customers’ facilities for the meal prep. Fryers & refrigerators.

Catering 75

Catering License Insurance Food Supply 75

Culinary Digital

MARCH 20, 2024

This specialized product knowledge equips servers with the ability to provide detailed descriptions, make informed recommendations, and confidently answer customer inquiries. The outcome is that new servers can quickly offer a level of service that aligns seamlessly with the company standards, enhancing the overall customer experience.

Seasonal Menu 52

Seasonal Menu Customer Service Customer Experience Training 52

Sling

JANUARY 10, 2023

If it’s something small like forgetting to have an employee fill out the emergency contact form, it’s not a big deal and likely won’t detract from the first-day experience. Go on to list all the events, activities, introductions, training, and other elements you want the employee to experience in that time.

Employee Relations 78

Employee Relations Hiring Small Business Communication 78

MBB Hospitality

AUGUST 5, 2024

From retail to restaurant management, the right inventory solutions can make a significant impact on profitability and customer satisfaction. For franchises, these services ensure uniform stock availability across locations, improving the customer experience.

Inventory 52

Inventory Audits Franchise Franchising 52

Mad Mobile

FEBRUARY 5, 2024

The uniforms. The problems draining your efficiency are all too familiar: Manual, multi-step tasks from order taking to order entry to payment Outdated tech with poor user experience: does it take your staff several minutes to input an order? Servers submit orders the second customers are ready – no lines, no waiting.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

The Restaurant Times

MAY 19, 2021

They enable restaurants to maintain uniformity and consistency in terms of maintenance and service delivery, across all outlets. It is vital for the employees, especially new hires, to understand the restaurant’s management structure and their individual roles. The objectives and long-term goals of the restaurant.

Operations 52

Operations Employee Relations Front of House Hiring 52

Apicbase

AUGUST 29, 2024

F&B management oversees kitchen operations, menu development, customer service, and finances. The primary goal is to ensure customers have a positive experience through high-quality food, excellent service, and a pleasant atmosphere. This includes restaurants , hotels , catering companies, and other hospitality businesses.

Beverage 52

Beverage Operations Management Management 52

The Restaurant Times

APRIL 13, 2022

Improved staff performance coupled with a consistent standard of operation leads to a delightful customer experience. It contains various department-wise instructions, such as opening and closing procedures, necessary tasks for each shift, standard uniform and equipment for each shift, order of service, etc.

Operations 52

Operations Front of House Reference Customer Service 52

The Restaurant Times

OCTOBER 22, 2021

When opening a bakery business you need to pay special attention to what name you want your customers to call your bakery with. The name of your bakery must be appealing enough so that it compels the customers to order from it. The FSSAI license is important to certify the quality and safety of the food you serve your customers.

License 52

License Back of House Kitchen Safety Equipment 52

Apicbase

MAY 12, 2023

They need to maintain consistency, provide excellent customer experience and optimise performance across a growing number of locations. Drivers For OpEx OpEx refers to the practice of optimising operational processes to improve efficiency, reduce costs, and enhance the customer experience. What are they doing differently?

Operations 52

Operations Back of House Front of House Sustainability 52