Mad Mobile

FEBRUARY 29, 2024

A good POS system can help you keep your customers and employees happy with speedy, accurate service. While legacy POS systems are clunky and expensive to maintain, new cloud-based systems are flexible and easy to customize. In the cloud-based POS space, systems are designed for every type of restaurant and bar.

POS 40

POS Bar Brewery Customer Service 40

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. First, they typically store significant customer and employee data, including names, addresses, and credit card information. For example, POS systems have proven to be particularly vulnerable.

Insurance 194

Insurance Email Marketing Employee Relations Customer Experience 194

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. If you’re one of the one in four restaurateurs who only uses a POS system, you may want to consider expanding your tech stack.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 120

2023 2024 Insurance Employee Relations 120

7 Shifts

MAY 1, 2024

On a similar note, when searching for a modern cloud-based POS system to keep track of your sales, look for one that can be integrated into other restaurant software. Some of the best POS systems you can try include Toast, TouchBistro, and Square. Your current assets are those that can be easily converted to cash within 12 months.

Cash Management 222

Cash Management Inventory Employee Relations Beverage 222

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 211

2024 Loyalty Program Cash Management Customer Experience 211

7 Shifts

JANUARY 7, 2020

Much like profit and loss, employee engagement is a metric that every restaurateur should be tracking regularly. An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. Why Care About Employee Engagement? So what’s the big deal about employee engagement?

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

AUGUST 2, 2023

Make sure to consider these key factors from both the administrative and employee perspective: Pricing: Consider whether the platform charges a flat fee (monthly or annual), a percentage of tips, or a combination of both. Customer support: Evaluate the level of customer support offered by the platform.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. Their customers also appreciate the no-line wait and independent vibe.

Technology 186

Technology Employee Relations Customer Service Online Ordering 186

Modern Restaurant Management

AUGUST 12, 2021

According to the National Restaurant Association, employment at eating and drinking establishments is 12 percent short of pre-pandemic levels , leaving many employees feeling stressed and burned out in the face of often unrelenting customer demand. Four Tech Solutions to Improve Guest and Employee Experiences.

Employee Relations 193

Employee Relations Customer Experience Customer Service Mobile Ordering 193

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Kimes It involves using tools-like your POS-to analyze sales data so you can accurately predict future demand. Unhappy customers because employees are likely making more mistakes than usual.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. One easy option is to switch to intuitive, user-friendly restaurant tech (we saw that ease of use was the top factor for 40 percent of operators when choosing a new POS).

2024 196

2024 Online Ordering Website Management 2023 196

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Now, tell him or her about these key areas: Your unique selling proposition which details the value you're providing customers. Don't stop there!

License 461

License Hiring Equipment Point of Sale 461

7 Shifts

NOVEMBER 17, 2021

Typical Employee Payout Methods. How Outdated Pay Cycles Negatively Affect Employees. But waiting two weeks to access pay can stretch employees thin, forcing them to use financially damaging payday loans or traditional lines of credit to get by. Improve employee satisfaction. Boost employee performance. Here's how.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

The Restaurant Times

JUNE 11, 2021

Handling inventory, staff and customers, along with keeping track of analytics and reports all at the same time can become cumbersome for the restaurant manager. A good POS system for restaurants contains features such as tablet billing, stock and inventory management, analytics and reports, CRM and many others. Let us see how.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Here are a few helpful labor cost terms, along with how they are related to your total labor cost. Hourly Employees. Salaried Employees.

Management 148

Management Management Point of Sale Employee Relations 148

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

FEBRUARY 26, 2021

This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Even if a customer orders 100 times from you, there wouldn’t be a way for you to reach out and say thank you. Should I hire my own drivers?

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Focus POS

DECEMBER 22, 2021

Additionally ordering online is always an option to customers with an internet connected device, offers them a higher level of convenience, and it helps restaurants reach a much larger audience. The best solutions will also have features that automate order entry so employees don’t have to do it manually. Gift cards and eGift cards.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. Consumers are showing similar signs of permanent behavioral change.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

Lavu

NOVEMBER 10, 2022

Restaurant customer expectations are high. Restaurants of all sizes need to make adjustments to meet these customer demands, and one way they can do that is by using restaurant automation tools. The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand.

Employee Relations 78

Employee Relations Inventory Fast Casual Point of Sale 78

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Back of House 193

Back of House Customer Experience Front of House Customer Service 193

7 Shifts

JULY 31, 2020

Optimizing labor costs is one of the biggest “levers” a restaurateur can pull to maximize profitability without sacrificing the experience for staff or guests. However, with managers strapped for time as it is, pulling data from the POS to enter into HotSchedules was often skipped in the scheduling process.

Management 370

Management Management Document Communication 370

Sling

JULY 31, 2023

Will it save me and my employees time? Will it make customers more likely to come back? Let’s start with some software options for handling the essentials of day-to-day operations — things like staffing your bar, taking payments, and keeping customers happy.

2023 78

2023 Bar Management Management 78

7 Shifts

MARCH 27, 2020

What measures can you take to make customers feel more comfortable ordering from you? Can you give dine-in related employees other tasks to do that will benefit your business and ensure that they don’t lose their income? Make sure that staff know about your COVID-19 restaurant closure before customers do.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Hot Schedules

JULY 26, 2021

Rather than limiting inventory or reducing the customer experience, here are five ways the right retail scheduling solution empowers managers to cut costs through efficient workforce management — without burning out the staff. Only after reviewing this data can managers make informed decisions regarding employee overtime.

Retail 148

Retail Point of Sale Employee Relations Inventory 148

Culinary Cues

JULY 12, 2020

The pace is already different, there seems to be little sense of urgency, no panic based on work to be done – the panic is all related to fear of infection. Sure, the restaurant has been offering take-out options for the past six weeks, but it’s not the same experience for the cook. PLAN BETTER – TRAIN HARDER.

Front of House 407

Front of House Back of House Dine-in Food Truck 407

Harbor Touch

NOVEMBER 21, 2022

Becoming an entrepreneur and opening up your bar can be a very challenging and rewarding experience. Select an area with high foot traffic and plenty of potential customers. Make sure you understand all the laws and regulations related to alcohol sales in your state. Fast and reliable POS system. So let’s get started!

Bar 78

Bar License Restaurant Law POS 78

Restaurant365

JANUARY 12, 2022

Using intraday polling, you can leverage data from your integrated POS system to make informed, same-day labor adjustments. However, making smart labor decisions throughout the day with intraday polling must be preceded by creating data-driven schedules and using POS integration with your restaurant management software.

Point of Sale 78

Point of Sale POS Employee Relations Information 78

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Restaurant365

APRIL 19, 2022

How to manage labor cost is a challenge that all restaurant operators face daily as many restaurant businesses are forced to offer more competitive wages, benefits to hourly employees and other concessions to attract more employees from the shrinking applicant pool. Total Labor Cost. Labor Cost Percentage. Sales Per Labor hour (SPLH).

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

The Rail

JANUARY 19, 2023

Virtual tours and experiences are becoming more popular too. Electric Vehicle Fleets Many restaurants have a fleet of vehicles for deliveries, marketing purposes, and other restaurant-related business. However, you need modern marketing tools and must experiment with trends that make sense for your business. Marketing.

Social Media 59

Social Media Fast Casual Fine Dining Food 59

Modern Restaurant Management

APRIL 23, 2021

The program will allow eligible restaurants and other food establishments to access the RRF application or data they need to fill out the application through their point-of-sale (POS) service providers. ” The SBA is working with POS providers like Clover to reach restaurant owners and expedite the grant application process.

Point of Sale 125

Point of Sale Webinar Small Business Customer Service 125

Focus POS

JUNE 2, 2020

This clearly points to the fact that consumers are not willing to give up the convenience and experience of a restaurant meal even when faced with the most challenging of barriers. SMS text messaging alerts to customers when orders are ready. . This helps redirect dine-in business and serves customers efficiently. .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

The Restaurant Times

AUGUST 26, 2022

These apps enable you to centralize different facets of your restaurant’s day-to-day activities, such as accepting online orders, ringing up customers, managing payroll, and tracking performance. It depends on several factors, ranging from user experience to functionality. POS System. Inventory Management Software.

2022 69

2022 Management Management Loyalty Program 69

Restaurant365

DECEMBER 11, 2020

Once the menu items in your Point of Sale (POS) system are mapped to recipe costing, you are set to evaluate your food costs and food waste, explored in the next section. Focus on attracting, hiring and retaining the right employees. Effective employee management is key to the long-term health of your business.

2021 136

2021 Cash Management Management Management 136

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. Directing early customers to the bar area while they are waiting for their tables.

Front of House 52

Front of House FOH Back of House Online Ordering 52