Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. It’s dining, on demand. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server.

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Dietary Restrictions Customer Experience Dine-in Technology 198

Restaurant Clicks

NOVEMBER 24, 2021

If you are exploring restaurants with private dining in the Seattle area, my extensive list will help you arrive at a final selection. Here are the fifteen best intimate dining venues in Seattle. Best Private Dining in Seattle. The menus place a focus on locally sourced seafood. RockCreek Seafood & Spirits.

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Dine-in Seasonal Menu Reservations Seating 112

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

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Technology Front of House Back of House Dietary Restrictions 223

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. But with the growth in off-premise dining comes extra pressure for businesses. Changing Trends and the Importance of Exceeding Expectations Before the pandemic, dining out was a common way for people to socialize and unwind.

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Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

SEPTEMBER 21, 2021

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. From an operational standpoint, customization can be challenging – especially with digital orders.

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Dietary Restrictions Online Ordering Customer Experience Fast Casual 189

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

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2022 Food Supply Point of Sale Dietary Restrictions 198

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

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Dietary Restrictions Email Marketing Social Media Customer Experience 78

Culinary Digital

FEBRUARY 2, 2024

A streamlined menu can significantly improve quality assurance in a food service establishment in several ways: Consistency A streamlined menu reduces the number of dishes and options offered, making it easier for kitchen staff to consistently prepare each item to the highest quality standards.

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Dietary Restrictions Front of House Customer Experience Back of House 52

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Collecting Data to Build Customer Loyalty.

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Dietary Restrictions Online Ordering Customer Experience Dine-in 197

Modern Restaurant Management

APRIL 28, 2022

These spaces are only used to prepare food for off-premises consumption; there is no dining room, curbside pickup or drive thru, which means operators can get by on skeleton back-of-house (BOH) crews. Virtual brands are also a fun way for established brands to connect with new audience segments and experiment with branding.

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Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024.

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2024 2023 Food Order 2013 190

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

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2024 Loyalty Program Customer Experience Customer Service 133

Squirrel Systems

OCTOBER 19, 2023

“Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. This approach aims to enhance the guest experience by building rapport with customers, understanding their preferences, and providing personalized service.

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Ordering Dietary Restrictions Customer Service Customer Experience 52

Ken Burgin

JUNE 13, 2023

ChatGPT, can revolutionise the way you manage your kitchen, from organising your recipes, scaling dishes and optimising food costs, to suggesting ingredient substitutions, planning menus, and enhancing staff productivity. This will help maintain consistent quality and customer satisfaction.

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Management Management Dietary Restrictions Seasonal Menu 68

Restaurant Clicks

NOVEMBER 5, 2021

Although some would clarify that Olive Garden is not authentic Italian food, satisfied customers know the most important thing: the food is delicious. We’ve done plenty of taste testing and have details about eleven of the best Olive Garden menu items listed below. 11 Best Menu Items at Olive Garden.

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Ordering Menu Back of House Dietary Restrictions 104

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

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Dietary Restrictions Book Events Customer Service 60

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. trillion U.S.

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2024 Technology Customer Experience Dietary Restrictions 40

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

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Dietary Restrictions Customer Experience Social Media Customer Service 59

Restaurant Clicks

SEPTEMBER 5, 2021

Pittsburgh has several international dining options. Luckily, we compiled a list of some of the best restaurants in Pittsburgh that you should consider visiting to satisfy your dining needs. Bitter Ends provides window service to its customers ordering online. Bitter Ends Garden & Luncheonette. Make a Reservation.

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Seasonal Menu Online Ordering Reservations Food Order 148

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The Guest Experience The key thing to remember about omnichannel marketing is that it’s centered on the guest. Returning guests don’t want to be treated as if they were a new customer.

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Marketing Loyalty Program Social Media Email Marketing 52

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 216

Restaurant Clicks

SEPTEMBER 19, 2021

The bistro menu is also impressive in the evening. Known for its excellent and professional waitstaff, Arthur’s Terrace is an experience not to be missed. Lancaster is one of the most underrated food cities in Pennsylvania. Lancaster might seem like a big city randomly nestled in the middle of Pennsylvania farmland. Make a Reservation.

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Seasonal Menu Fine Dining Reservations Food Order 148

The Rail

OCTOBER 14, 2022

When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. Identify Allergens on Your Menus. Train Your Staff. People aren’t perfect and mistakes can happen.

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Allergens Management Management Dietary Restrictions 59

Restaurant Clicks

SEPTEMBER 8, 2021

Savor is affiliated with Niagara Falls’ culinary school and features an inventive menu full of local ingredients. Since opening, Savor has quickly become one of the most popular Niagara Falls restaurants and a must-dine destination for anyone visiting the area. There are trails suitable for any and every skill level.

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Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Grab the attention of as many of your customers as you can by making it convenient for everyone. How would you rate your overall experience from 1-10 (10 being the best) and why?

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Dietary Restrictions Social Media Online Ordering Customer Experience 36

Restaurant Clicks

NOVEMBER 7, 2021

Located close to Salmon Bay, the Walrus & the Carpenter is a higher-end version of your neighborhood fishing pub with locally sourced oysters, fabulous sides, and a robust beer menu. The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. The Walrus & the Carpenter.

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Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 164

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Ono Food Co.

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Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent).

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Travel Food Hotels Loyalty Program 119

The Restaurant Times

NOVEMBER 17, 2021

Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. As a restaurant owner, you probably are already convinced of the need of offering your customer the convenience of online ordering. They first emerged some years before the pandemic.

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Online Ordering Ordering Front of House Food Order 52

SpotOn

MARCH 18, 2024

Everybody knows about the traditional sit-down restaurant experience, where servers give guests paper or digital menus. On the other side of the dining spectrum, there are restaurants with menus that offer an entire meal at a set price, also known as the prix fixe menu.

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Menu Dietary Restrictions Fine Dining Seasonal Menu 98

Restaurant Clicks

NOVEMBER 13, 2021

If you are trying to find out where to eat in Nashville to experience it, any of the restaurants on this list are pushing the envelope and inventing new ways to put the culture of the South on a plate. It’s a small menu that changes daily. You can check out their website for the daily menu, or just go in and see what they have.

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Back of House Reservations Fine Dining Seating 121

Restaurant Clicks

OCTOBER 11, 2021

While several of these restaurants are in downtown Atlanta, Canoe offers an experience that’s a bit less urban. Anything on the menu is great, but I highly recommend the smoked salmon eggs benedict (with citrus hollandaise!). Go on the weekend or a regular weekday – I promise you won’t regret it! Best Brunch in Atlanta.

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Online Ordering Food Order Dietary Restrictions Back of House 143

Modern Restaurant Management

DECEMBER 18, 2019

As more meatless options become popular throughout the hospitality scene, Tripleseat released three popular menu options trending this holiday season as restaurants prepare for dinner parties. "We can anticipate more meatless menu trends in 2020 as chefs experiment with additional foods to replace animal products."

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Seasonal Menu Fast Casual Consumer Goods 2020 136

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. This was largely due to a favorable shift in the Thanksgiving holiday. Same-store sales growth was 1.6 percentage points.”

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2019 Compost Mobile Ordering Point of Sale 128

Restaurant Clicks

NOVEMBER 17, 2021

They serve a variety of customers such as students, locals in the area, tourists, and more. Brick-oven pizzas and communal table arrangements make Antico’s a unique place to come and dine in. They have a dessert menu that features gelato, which is a dessert specific to Italy. Best Pizza in Atlanta.

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Online Ordering Fast Casual Food Order Casual 147

EATER

JUNE 29, 2022

The fast-casual dining room at Rowdy Rooster. “There’s always been a context of a fried chicken in India,” says chef Pandya. There’s halal fried chicken, sometimes cooked whole, at stands in Delhi. There’s chicken pakora in Mumbai and Kolkata. There’s red chicken fry in Hyderabad. Fried chicken is part of the region’s culinary fabric.

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Fast Casual Dietary Restrictions Restaurant Law Food Order 98