Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 120

Dietary Restrictions 2024 Food Safety Food Supply 120

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 221

Technology Front of House Back of House Dietary Restrictions 221

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience.

2022 193

2022 Food Supply Point of Sale Dietary Restrictions 193

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Collecting Data to Build Customer Loyalty.

Dietary Restrictions 192

Dietary Restrictions Online Ordering Customer Experience Dine-in 192

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Read the first part, here.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Culinary Digital

FEBRUARY 2, 2024

A streamlined menu can significantly improve quality assurance in a food service establishment in several ways: Consistency A streamlined menu reduces the number of dishes and options offered, making it easier for kitchen staff to consistently prepare each item to the highest quality standards.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024.

2024 156

2024 2023 Food Order 2013 156

Squirrel Systems

OCTOBER 19, 2023

PART 1: CONVERSATIONAL ORDERING, WHAT IS IT & DOES IT HAVE A PLACE IN TABLE SERVICE? “Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The restaurant industry has been less inclined to embrace omnichannel strategies, although some sectors, notably quick-service restaurants, have been more enthusiastic about the approach.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Restaurant Clicks

SEPTEMBER 5, 2021

Pittsburgh has several international dining options. Luckily, we compiled a list of some of the best restaurants in Pittsburgh that you should consider visiting to satisfy your dining needs. Bitter Ends provides window service to its customers ordering online. Bitter Ends Garden & Luncheonette. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Your restaurant’s success relies on good communication and great service. Grab the attention of as many of your customers as you can by making it convenient for everyone. Food Questions 4.

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

The Rail

OCTOBER 14, 2022

Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer.

Allergens 59

Allergens Management Management Dietary Restrictions 59

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Ono Food Co.

Food Truck 117

Food Truck Customer Service Customer Experience Front of House 117

Restaurant Clicks

SEPTEMBER 8, 2021

Since opening, Savor has quickly become one of the most popular Niagara Falls restaurants and a must-dine destination for anyone visiting the area. With excellent service and a beautiful presentation, Savor is a true winner. The falls themselves are considered a wonder of the world and attract tourists from all over the globe.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 166

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 166

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent).

Travel 93

Travel Food Hotels Loyalty Program 93

The Restaurant Times

OCTOBER 11, 2021

Luckily, since most young people have experience within the service industry, you can easily find good waiters. . For instance, you can make sure you have enough food, cutlery, glasses, and dining wear for everyone. The way you treat your customers is significant in this industry. Source: Everything Experiential.

Catering 52

Catering Dietary Restrictions Events Education 52

Lavu

MAY 23, 2019

Table management is the process of tracking tables and managing customers throughout their dining experience. It helps staff avoid confusion and paves the way for higher customer satisfaction. Record information about your customers. Ask for customer feedback. However, this is easier said than done.

Management 112

Management Management Seating POS 112

Modern Restaurant Management

JULY 14, 2020

“With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining.

Mobile Ordering 131

Mobile Ordering Certification Loyalty Program Kitchen Safety 131

The Restaurant Times

NOVEMBER 17, 2021

Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. As a restaurant owner, you probably are already convinced of the need of offering your customer the convenience of online ordering. They first emerged some years before the pandemic.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

Modern Restaurant Management

DECEMBER 16, 2019

Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. This was largely due to a favorable shift in the Thanksgiving holiday. Same-store sales growth was 1.6 percentage points.”

2019 100

2019 Compost Mobile Ordering Point of Sale 100

Restaurant Clicks

NOVEMBER 7, 2021

The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. Seattle’s food scene is expansive and covers both local and international cuisine. Order Online.

Dietary Restrictions 124

Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Restaurant Clicks

NOVEMBER 17, 2021

They serve a variety of customers such as students, locals in the area, tourists, and more. Brick-oven pizzas and communal table arrangements make Antico’s a unique place to come and dine in. It’s a small restaurant with huge pizzas and awesome service. Check out our list of the best pizza in Atlanta!

Online Ordering 147

Online Ordering Fast Casual Food Order Casual 147

EATER

JUNE 12, 2023

We stopped in Quartzite, Arizona, (population: 2,358) at a roadside antiques store that was more of a tent than a building, where we bought a very affordable and cumbersome glass punch bowl with a dozen tiny glass cups and a heavy glass ladle. It was January 2019. We have used the punch bowl twice. We drove the extra 1.6

Dietary Restrictions 91

Dietary Restrictions Back of House Fine Dining Food Truck 91

Restaurant Clicks

OCTOBER 11, 2021

They offer a special pre-dinner service called L’apero, two hours of hors d’oeuvres, and half-price wine. While several of these restaurants are in downtown Atlanta, Canoe offers an experience that’s a bit less urban. The restaurant also offers catering services, so you can bring the biscuits and grits to your events.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

Modern Restaurant Management

DECEMBER 18, 2019

According to Tripleseat customers throughout the country, there has been an increase in guests requesting a variety of plant-based or meatless fixings this year, with many new plant-based options being offered. "We can anticipate more meatless menu trends in 2020 as chefs experiment with additional foods to replace animal products."

Seasonal Menu 105

Seasonal Menu Fast Casual Consumer Goods 2020 105

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Restaurant complaints are unavoidable in the hospitality industry.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Restaurant Clicks

NOVEMBER 13, 2021

If you are trying to find out where to eat in Nashville to experience it, any of the restaurants on this list are pushing the envelope and inventing new ways to put the culture of the South on a plate. It’s the center of a trend called New Southern Cooking, which has put Southern dishes and ingredients on the culinary world stage. City House.

Back of House 121

Back of House Reservations Fine Dining Online Ordering 121

Tundra Restaurant Suppkly

MAY 3, 2017

Here at Tundra Restaurant Supply , many of us have worked in the restaurant industry at one time or another as hosts, servers, managers, chefs and even service technicians. Not only will it make you look more professional, but it’ll help you upsell items that may go well with whatever the customer might be ordering.

Dietary Restrictions 37

Dietary Restrictions Customer Service Back of House Customer Experience 37

EATER

JUNE 4, 2024

Do as the French do, and you’ll have a much better experience in Paris. Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Many restaurants in Paris still do only one service a night, because the French like to linger.

Fine Dining 96

Fine Dining Reservations Seating Book 96

SpotOn

MARCH 18, 2024

Everybody knows about the traditional sit-down restaurant experience, where servers give guests paper or digital menus. There's also the quick-service restaurant model, where guests order and pay for simple dishes created right away, similar to the modern bistro. The prix fixe menu doesn't only need to serve French food.

Menu 98

Menu Dietary Restrictions Fine Dining Seasonal Menu 98