7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Do you want to find out which food items your customers love the most?

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer?

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

MAY 30, 2025

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. Why Is Humanization So Important to a User’s Experience? A great customer experience really boils down to three things: Did they get the product or service they asked for?

Customer Experience 252

Customer Experience Customer Service Social Media Email Marketing 252

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

DECEMBER 26, 2024

The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. But this technology adoption has also introduced new cybersecurity vulnerabilities. Some may even share login credentials.

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

OCTOBER 13, 2024

Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis. If new applications and services are to work optimally, they need the best possible coverage at all times. Security : Compared to cellular, public Wi-Fi can be insecure, which puts customer data at risk.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

DECEMBER 27, 2024

While October showed signs of hope (YOY quick-service restaurant (QSR) traffic was positive for the first time in two years), we expect consumers will be cautious in 2025. Recurring customers. Promotions and discounts attract customers, but they’re often short-lived. Some customer segments will continue to dine out.

2025 471

2025 Point of Sale 2024 Customer Experience 471

Modern Restaurant Management

JUNE 2, 2025

Following up with Attest, Modern Restaurant Management (MRM) magazine secured further insights from Sam Killip, VP of Customer Success. With dining out becoming more of an occasional treat, it's very important that guests have a great experience – whether that's at an upmarket restaurant or a fast food outlet.

Menu 428

Menu Innovation Loyalty Program Fast Casual 428

Modern Restaurant Management

DECEMBER 9, 2024

It’s the perfect season for experimenting with new menu items that align with previous seasonal trends. Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

JUNE 3, 2025

Jessica Huang, CEO & Founder of Restaurant Marketing, understands what many restaurants are doing wrong in their efforts and how they're missing opportunities to attract and retain customers. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

JANUARY 2, 2025

obtaining a full-service liquor license can vary significantly in cost, but Florida's process is especially challenging due to a county-based quota system that limits the number of licenses available. This trend highlights a shift in consumer behavior, with dining places increasingly seeking unique experiences rather than just a meal.

License 472

License Loyalty Program Innovation Customer Service 472

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

APRIL 3, 2025

I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. This was an eye-opening experience and helped me learn so much about what it’s like on that side of things so we can strive to give everyone who walks in our door a welcoming experience.

Presentation 450

Presentation Franchise Franchising Online Ordering 450

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. Recent experiments with pricing strategies, such as summer value promotions, yielded lukewarm results, leaving operators questioning the best approach to menu pricing.

Pricing 446

Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

NOVEMBER 22, 2024

Whether the business has just staffed up for the holidays or experiences their busy period at a different time of the year, investing in seasonal talent is a crucial part of labor strategy year-round. Perhaps the most important factor in attracting strong seasonal talent is creating a positive employee experience.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

APRIL 18, 2025

The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. But now, AI is shifting from the back office to the front lines of service. A well-run kitchen means fewer mistakes, less staff burnout, and better guest experiences. Smarter data use.

Airlines 435

Airlines Hospitality Waste Food Order 435

Modern Restaurant Management

DECEMBER 23, 2024

Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Personalization Through Data Today’s consumers want experiences tailored to their preferences, and the hospitality industry is rising to meet these expectations.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

APRIL 14, 2025

Diners are looking for a better overall experience, from streamlined ordering to more inviting restaurant environments. Guests are significantly pulling back their discretionary spending, which is directly influencing when, how, and what they choose to order at quick-service and fast-casual restaurants. The survey of 1,500 U.S.-based

Loyalty Program 333

Loyalty Program 2025 Mobile Ordering Fast Casual 333

Modern Restaurant Management

MAY 12, 2025

This represents a larger increase than those increasing visits to fast-casual (14 percent) or full-service (11 percent) restaurants and is on par with those visiting QSRs more frequently (24 percent) ( RMS Q1 2025 Dining report ). That means restaurants are losing more than just the occasional diner; they're losing their core customers.

Retail 355

Retail Marketing Fast Casual Customer Service 355

Modern Restaurant Management

MARCH 20, 2025

Inconsistent Customer Experience Customer experience is the lifeblood of any catering business. If your service is inconsistent, it can damage your reputation and hinder growth. Consider a scenario where two different clients have vastly different experiences with your service.

Catering 354

Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

DECEMBER 5, 2024

Just as a chef elevates a signature dish with bold, unique flavors that please the senses, the right glassware can enhance the presentation of drinks and food, creating a visually engaging experience for customers. High-end wine glasses that enhance the drinking experience are filling a market gap left post-COVID.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

OCTOBER 15, 2024

Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. This is not merely an inconvenience—it’s a significant barrier to a business’ economic success and customer satisfaction. million job openings in the United States, yet only about 7.2

2024 414

2024 Customer Service Hiring Hotels 414

Modern Restaurant Management

FEBRUARY 25, 2025

No longer are customers relying solely on traditional keyword-based searches for terms like “restaurant near me”; instead, they’re using natural, conversational language to find exactly what they want. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine.

SEO 326

SEO Social Media Customer Experience Customer Service 326

Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

Back of House 342

Back of House Customer Experience Customer Service Hospitality 342

Modern Restaurant Management

MAY 29, 2025

Too often, what customers found was a clunky experience marked by poor scanning results, slow click-throughs and the need to download third-party apps just to engage with the expected content. Customer feedback. Restauranteurs can also utilize QR codes as a channel to link customers directly to their business calendar.

Menu 372

Menu Loyalty Program Download Customer Service 372

Modern Restaurant Management

DECEMBER 16, 2024

Bonus Tip : Structure your handbook around the employee lifecycle, covering company culture and recruitment through performance management and termination to ensure a clear, easy-to-follow guide for every stage of the employee experience. Boost Employee Engagement and Communication A happy, engaged team is the backbone of great service.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 283

Loyalty Program Mobile Ordering Customer Experience Customer Service 283

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

OCTOBER 14, 2024

In the modern dining landscape, where convenience and customer experience are paramount, restaurants increasingly rely on electronic payment systems to facilitate transactions. It’s important restaurants meet the needs of their customers, while also protecting their bottom line. How Can Restaurants Reduce Interchange Fees?

Cash Management 323

Cash Management 2023 Customer Service Influencer 323

Modern Restaurant Management

JUNE 12, 2025

For many restaurant owners, delivery has become critical for profitability, especially as customer demand increases. Unfortunately, due to strain on resources, most restaurant owners no longer believe they can offer their customers a positive direct-delivery experience. Others worry about how smooth the experience will be.

Delivery 221

Delivery Customer Experience Mobile Ordering Food Order 221

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights. . "If

Loyalty Program 307

Loyalty Program Mobile Ordering Coaching Customer Experience 307

Modern Restaurant Management

MARCH 7, 2025

This “tipflation” phenomenon is leading to lower gratuity rates, even at full-service restaurants. Gen Z, in particular, is rejecting tipping culture, seeing it as a forced surcharge rather than a reward for great service. They have to balance keeping customers happy while making sure their staff gets paid fairly.

Tip Distribution 252

Tip Distribution Front of House Customer Service Back of House 252

Modern Restaurant Management

MAY 22, 2025

In the food service industry, branded apparel is a critical extension of your business's identity. The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Goliath Consulting

APRIL 22, 2025

The restaurant experience isnt just about great service and ambianceits deeply tied to ingredient sourcing and food costs. Increased costs may lead some to reduce hours, scale back staffing, or make other cuts in order to stay afloatdecisions that can impact both staff and customer experience. With new U.S.

Seasonal Menu 339

Seasonal Menu Sourcing Beverage Pricing 339