Modern Restaurant Management

OCTOBER 29, 2024

In fact, 74 percent of online adults say they want to be able to communicate with businesses in the same way they communicate with friends and family through messaging 1. It turns out that there are several important factors that repeatedly show up in effective creative campaigns. The proof is, well, in the pudding.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

DECEMBER 6, 2024

Partner with a Community Program and Give Back One of our most impactful strategies is partnering with GiftAMeal, a community engagement platform that fosters social good. With GiftAMeal, customers can take a photo of their food or drink at any Health Nut, and for each photo shared, a meal is donated to someone in need.

Marketing 445

Marketing Social Media Loyalty Program Email Marketing 445

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. What should restaurant operators take away from the survey results? They’re dining out more frequently, with 48 percent planning to increase their visits.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

SEPTEMBER 24, 2024

So I spent over a decade figuring out how to build something different–a company based on collaboration and group success– which felt authentic to who I am. I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

MAY 14, 2025

While itmayoften be overwhelming to figure out where to start, there are severaltenets of an impactful benefits program thatcanshow employees thatyou, their employer,supportthemas individualsboth at work and at home. Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas.

Serving 373

Serving Workshop Education Training 373

Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. We call it out. We are not trying to preach, we’re not trying to take up too much space.

Sustainability 331

Sustainability Sourcing Consumer Goods Compost 331

Modern Restaurant Management

JANUARY 17, 2025

. "By doing so, they can attract and foster repeat purchases from consumers are who either on GLP-1 medications or taking GLP-1 supplements," she said. "This

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

MAY 12, 2025

In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago. Almost four out of five RMS respondents feel restaurant and grocery prices have increased compared to the previous month.

Retail 355

Retail Marketing Fast Casual Customer Service 355

Modern Restaurant Management

DECEMBER 2, 2024

Let’s take a closer look at those strategies. Don’t forget, too, that the upcoming Food Traceability Rule under the FSMA is set to take effect in January 2026. Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions. Communicate this with the health department ASAP.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

APRIL 3, 2025

When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. Wipe the mixer base with a clean, damp cloth, taking care to remove any residual food from under the planetary. This is a common spot for ingredients to accumulate.

Equipment 311

Equipment Food Back of House Food Order 311

Modern Restaurant Management

MAY 30, 2025

Take Amazon, for example. In many cases, they’ve basically taken people out of the equation almost entirely. So, whether you're chatting with them on social media, helping them out through a live chat, or responding to an email, you should make it feel like a genuine conversation.

Customer Experience 252

Customer Experience Customer Service Social Media Email Marketing 252

Modern Restaurant Management

JANUARY 30, 2025

” To discuss the firm's growth, the evolution of food marketing and its future, Modern Restaurant Management (MRM) magazine reached out to Alan A. By tying the campaign to hunger relief efforts, it aligned the brand’s goals with a critical community need, creating a meaningful connection with its audience.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

JUNE 3, 2025

While it's crucial to stay informed, stepping back and allowing experts to take charge can be key to overcoming these challenges. Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

MAY 19, 2025

One constant has always stood out: this industry never stays still. Today’s hospitality platforms are no longer just about taking orders or processing payments. With the right tools, operators can manage staff schedules, streamline kitchen communication, monitor inventory levels, and analyze sales trends all in one place.

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

MARCH 20, 2025

You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. For example, let’s say you run out of a key ingredient because inventory wasn’t tracked accurately. Start by mapping out your entire delivery process from start to finish.

Catering 354

Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

MAY 28, 2025

This new capability opens the door for unscrupulous individuals to try and scam restaurants out of free meals, gift cards, and more. For this reason, businesses should remain vigilant and take extra precautions if a transaction or complaint seems remotely suspicious. The use cases for AI-generated fraud are growing by the day.

Employee Relations 252

Employee Relations Beverage Customer Service Food Order 252

Culinary Cues

NOVEMBER 25, 2024

Taking the time to be grateful is so refreshing. Taking the time to step away from all of that, looking up to the light and reflecting on how fortunate we are is cleansing and very, very important. It can be overwhelming, pointing us down a very dark path.

Food Supply 409

Food Supply Uniforms Café Take-out 409

Modern Restaurant Management

SEPTEMBER 1, 2021

Better Team Communication. Managing a single location, much less a multi-unit brand, brings major communication issues. Traditional communication through emails, posted signs, and team meetings are too easy for many employees to miss, and don’t always roll out consistently or at the same time across a brand.

2021 612

2021 Kitchen Safety Food Safety Inventory 612

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

OCTOBER 17, 2024

Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Extra side, desert, take-home dressing, etc. Restaurants should advertise what precautions they're taking to keep people safe. Here are their insights. Impressions are everything.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. This is something that we have our managers use on a weekly basis as well, so teaching them and training them how to do it literally takes no more than 15 minutes,” says Allie.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

AUGUST 2, 2022

You have given raises and days off and have overlooked staff coming in late or calling out at the last minute. There are quite a few companies out there that offer this type of testing, and I found one that I felt hit the mark for me. This really opened the lines of communication for both the employee and management.

Communication 568

Communication Training Management Management 568

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Harbor Touch

MARCH 2, 2025

Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. Smarter Scheduling and Resource Use Take it a step further: use those insights to adjust opening hours or push promos for slow times. According to Oberlo, smart homes are set to hit 77.05 IoTs got the data.

Communication 78

Communication Operations Back of House Cash Management 78

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

MARCH 7, 2025

Restaurants that set up solid tipping programs see fewer employees walking out the door. This takes the pressure off customers and ensures that everyone gets their fair share. It’s important to note that clear communication is essential. When done right, tipping makes employees feel valued and appreciated.

Tip Distribution 252

Tip Distribution Front of House Customer Service Back of House 252

Modern Restaurant Management

APRIL 28, 2025

You’re out of luck, no matter how solid your case is. Train your managers —especially on documentation and communication. So, take the time now to set up your process, train your team, and begin treating unemployment claims as an opportunity to get sharper, stronger, and more compliant. Stick to facts, not feelings.

Document 342

Document Coaching Audits Training 342

Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Customers expect to get what they ordered when they visit (or get take-out from) restaurants.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

MAY 23, 2025

stealing and selling passwords out of revenge or monetary gain) Whether through public-facing web apps or POS systems, restaurant owners without a clear cybersecurity strategy risk leaking private customer data and causing reputational damage. Train the team and roll out. Roll out the protection and update apps and firmware regularly.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. The work doesn’t stop with launch though.

Social Media 252

Social Media Email Marketing Customer Experience Loyalty Program 252

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

APRIL 11, 2022

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. In chaotic times, clear and consistent communication can make all the difference.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Culinary Cues

NOVEMBER 2, 2024

You look around the kitchen and marvel at the amount of work that takes place each day on stainless tables, in 5 00-degree ovens, on open flames, and in dozens of pots and pans washed and rewashed countless times. You decide to walk through the kitchen during these last moments and take it all in. This is not one of those moments.

Coaching 409

Coaching Take-out Food Order Inventory 409

Modern Restaurant Management

JUNE 22, 2021

Communicate Safe Work Environments. Operators can help ease these employees back into work by over communicating the safety of their environments and the benefits of jobs, overall. Restaurants across all categories must take a much more proactive approach to highlight what employees are looking for in today’s work environment.

Back of House 517

Back of House Communication Hiring Magazine 517