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Transforming Restaurant Operations: Uniting Teams and Closing Communication Gaps

Modern Restaurant Management

A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. Thus, restaurant leaders need to identify potential communication silos and implement solutions to address them.

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IN CHALLENGING TIMES DON’T MAKE CLASSIC BUSINESS MISTAKES REMEMBER THE TOP ELEVEN

Culinary Cues

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. BE PRESENT.

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TO THOSE COOKS DEPRIVED OF A GREAT KITCHEN

Culinary Cues

In the right kitchen, led by the right chef, every cook looks in a mirror before starting a shift, adjusts his or her uniform, makes sure that the name tag is positioned properly, maintains his or her knives with real pride, insists on working clean and organized, and approaches every task with enthusiasm. PLAN BETTER – TRAIN HARDER.

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CHEFS: BUILD A TEAM – KEEP A TEAM

Culinary Cues

When an employee feels that the opportunity for expression is present – then they will feel engaged and appreciated. COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty.

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A COOK’S MENTAL AND EMOTIONAL HEALTH

Culinary Cues

They fear the look of disappointment or an abrasive comment; they fear the plate of untouched food, the half-eaten entrée they wrestled through heat and intensity of the kitchen to prepare and present, and they fear the role they may play in the success or failure of the restaurant. Fear is limiting and all-consuming.

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THE MOMENT WHEN YOU ARE IN THE ZONE – PART I

Culinary Cues

There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace. Tom quickly washed his hands, tied on an apron, adjusted his uniform and set-up his workstation.

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How to Create an Effective Restaurant Onboarding Process

7 Shifts

Here’s an example of an onboarding overview: Day One Orientation: Learning about the restaurant’s culture and history, meeting coworkers, and receiving a uniform. During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Be thorough in your communication.

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