Modern Restaurant Management

JANUARY 14, 2025

Embracing the "just-in-time" philosophy, which involves ordering perishable ingredients in smaller quantities and more frequently to reduce waste, free up storage space, and ensure every ingredient is at peak freshness when it hits the plate. It's a living, breathing asset that requires careful attention to control costs under.

Management 450

Management Management Food Seasonal Menu 450

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Clear communication on pricing, loyalty rewards, and personalized service will appeal to this group. Efforts here often pay dividends with increased foot traffic and takeout orders.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

JUNE 2, 2025

How can operators cater to price sensitivity and communicate the value they offer, without sacrificing brand identity or quality? This disparity also makes female consumers more likely to do things like order tap water and share dishes to reduce costs. How can restaurants build successful loyalty efforts?

Menu 428

Menu Innovation Loyalty Program Fast Casual 428

Modern Restaurant Management

DECEMBER 30, 2024

AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations. For example, AI can help QSRs make smarter inventory decisions by analyzing purchasing trends and aligning ingredient orders with demand. Convenience also plays a key role.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

ChowNow

FEBRUARY 21, 2025

While these platforms do bring in orders, they also come with the price of high commission fees, loss of customer data, and a weaker connection between you and your guests. Its up to you to educate them on the impact and show them why ordering direct makes a difference. can be an eye-opener for customers.

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

JUNE 29, 2022

With close to two-thirds (63 percent) of Americans now ordering takeout at least once a month , and most of this group ordering online, restaurants are looking for unique ways to win guests through digital channels. When a guest orders directly with a restaurant, they are opting in to share all their data with that establishment.

Ordering 474

Ordering Online Ordering Email Marketing Seasonal Menu 474

Modern Restaurant Management

JANUARY 21, 2025

Utilize suggestive selling techniques and promote these items through specials and online ordering platforms. Open Communication : Maintain transparent communication with staff and vendors to foster a collaborative approach to managing cost challenges.

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

NOVEMBER 14, 2024

or place an order (for take out). A second emerging use case is to follow-up after a meal with patrons to gather feedback in order to maintain customer loyalty and minimize the intention for dissatisfied diners to post low rated Google Reviews. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g.,

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

JANUARY 23, 2025

Open communication, recognition for hard work, and team-building activities can improve morale and make the job feel less overwhelming. Here are a few delegation ideas: Assign a team member to manage inventory, like tracking stock levels, placing orders, and ensuring proper storage.

Operations 395

Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

JUNE 23, 2025

There's been a notable shift in how families celebrate holidays as recent data from Sauce saw a 38-percent jump in delivery orders on Mother's Day. For many, ordering in isn’t just about convenience, it’s a lifestyle choice. Streamlining kitchen workflows to ensure efficient order fulfillment.

Catering 282

Catering Delivery Specials Online Ordering 282

Modern Restaurant Management

APRIL 22, 2025

It starts hours earlier, in a clearly communicated morning briefing, in mise en place that's been double-checked, and in roles that have been assigned with care. Over time, these rules became the heart of the book: a simple yet powerful toolkit for culinary leadership and effective teamwork.

Leadership 251

Leadership Ordering Book Hotels 251

Modern Restaurant Management

MAY 19, 2025

We saw widespread adoption of mobile payments, digital ordering, and contactless dining almost overnight. Today’s hospitality platforms are no longer just about taking orders or processing payments. These systems have replaced paper tickets and verbal callouts with visual, real-time order displays.

Hospitality 305

Hospitality Front of House Back of House Food Order 305

Modern Restaurant Management

MARCH 20, 2025

The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. If you’re a catering business owner juggling multiple orders in a single day. For instance, a robust catering management system can help integrate inventory tracking, staff scheduling, and order management.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

MAY 2, 2025

To tackle these challenges, restaurant owners are relying more on digital tools like mobile ordering, self-service kiosks, and AI-powered workforce management. Self-order and payment kiosks as well as QR code menus are streamlining front-of-house operations, improving order accuracy and speeding up service.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

MAY 12, 2025

Pre-packaged meals, made-to-order sandwiches, fresh salads, and even hot food bars are no longer afterthoughts—they're part of a growing meal strategy. Sheetz plans to open 60+ made-to-order food stores in Michigan, while 7-Eleven is expanding food-focused formats across North America. It's a call to redefine value.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 14, 2024

" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They "Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns."

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

JUNE 3, 2025

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

7 Shifts

NOVEMBER 15, 2024

How do you handle multiple tables and orders at once? What steps would you take if a customer received the wrong order? How do you maintain accuracy when taking orders for large groups? How do you handle multiple tables and orders at once? They should also be able to communicate with kitchen staff and the team clearly.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

ChowNow

MARCH 14, 2025

Restaurant operations management is the art and science of keeping a restaurant running smoothly, creating order in a naturally chaotic environment. Successful restaurant operators use data-driven ordering, reliable supplier relationships, and waste-reduction strategies to keep inventory lean without sacrificing quality.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 28, 2025

When it comes to fulfilling a restaurant order, time is of the essence. Customers expect orders and food service to be completed within a reasonable timeframe (think 30-90 minutes). This limited time can pose a strain on restaurants hoping to verify the validity of a customer complaint or order.

Employee Relations 251

Employee Relations Beverage Food Order Customer Service 251

Modern Restaurant Management

JULY 12, 2022

Offer Easy Online Ordering. Consumer behaviors are changing rapidly, but there’s one thing you can count on: online ordering. It’s important to note that not all online ordering platforms are created equal. And that’s not different during Restaurant Week. Be In Charge of Your Own Marketing.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Lavu

APRIL 17, 2025

When it comes to streamlining operations in a busy kitchen, choosing the right order management system is crucial. Kitchen Display System vs Traditional Order Tickets has become a key debate for many restaurants. In contrast, traditional order tickets can lead to miscommunication, delays, and inefficiency.

Ordering 78

Ordering Online Ordering Front of House POS 78

Modern Restaurant Management

OCTOBER 30, 2024

Restaurants that make their guests feel valued and deliver the experience the guests expected when they walked in the door or placed their order for delivery have the best chance of turning a one-time value seeker into a loyal customer, Fires said. "'Treating Consumers want new experiences and variety.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience Pricing 251

Modern Restaurant Management

DECEMBER 22, 2021

Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention. Tableside Ordering & Payment. This is one of the easiest forms of IoT because it doesn't require any human other than the server punching in orders at their waiting station.

2022 610

2022 Equipment Email Marketing Customer Service 610

Modern Restaurant Management

SEPTEMBER 16, 2020

Pizza chains still getting orders via phone 70 percent of the time. People want to know about safety measures in order to know what rules they must follow. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Extra side, desert, take-home dressing, etc.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Which part of town dominates online orders? Be Transparent About Safety.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. In order to grow productivity and retain workers long-term, it’s essential to tie technology into the kitchen.

Communication 446

Communication Online Ordering Technology Sourcing 446

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. 2 What’s more, even when ordering takeout or delivery, there is an increased hygiene expectation for restaurants. In the U.S.,

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

MARCH 6, 2023

More than 90 percent of Americans say that it’s vital for a restaurant to be visibly clean while dining indoors, outdoors or when ordering takeout. As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat.

Audits 469

Audits Kitchen Safety Mobile Ordering Customer Experience 469