7 Shifts

AUGUST 19, 2020

In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Ensure everyone’s safety by taking extra precaution training staff members, it’ll help avoid more costly closures.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

MAY 5, 2020

TRUST will be, and should be, our first order of business. but it will be your commitment to the safety of all involved that is the key to rebuilding a level of trust that will carry your operation through this tenuous time and on to an eventual renewal of prosperity. It’s the most essential ingredient in effective communication.

Kitchen Safety 286

Kitchen Safety Food Safety Food Truck Communication 286

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. Customers appreciate the ability to browse the menu, place orders, and make payments directly from their smartphones.

Operations 171

Operations Front of House Customer Service Customer Experience 171

Modern Restaurant Management

OCTOBER 14, 2022

When a diner with a food allergy chooses your restaurant, you’ll want to ensure that they won’t have to think twice about their safety. Likewise, ensure that you and your kitchen staff hold the necessary food safety certifications so that your guests are in good hands. Communicate Clearly. Do Your Research.

Allergens 185

Allergens Kitchen Safety Front of House Food Safety 185

Clover - Restaurants

MAY 7, 2024

You will play a pivotal role in shaping the restaurant’s culinary offerings and ensuring the smooth operation of our kitchen. Lead and manage back-of-house kitchen staff, including sous chefs, line cooks, prep cooks, and dishwashers. Work closely with the management team to brainstorm new ideas, promotions, and special events.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

7 Shifts

SEPTEMBER 25, 2019

Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is. Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well.

Back of House 276

Back of House Management Management BOH 276

Social Hospitality

JULY 15, 2022

Technologies such as food delivery, ghost kitchen setups, and automated communications helped scores of restaurants remain business-worthy through the toughest times in recent history. Self-order Kiosks for The Modern Customer Self-order kiosks address multiple concerns with a single, convenient solution. That’s not all.

2022 195

2022 Technology Point of Sale Kitchen Safety 195

Modern Restaurant Management

JUNE 12, 2023

Prioritize Safety for Everyone The safety of your guests and staff should be your top priority, especially when you can literally see the changes in the air quality right in front of you. To prioritize everyone’s safety, create a plan that outlines the basic protocols for different weather situations and scenarios.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. You do some research and find out that equipping your waitstaff with handheld order tablets could send orders faster and decrease table turn time.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. You likely already have a cleaning routine that you have communicated with your team and have some procedure of checking to ensure it has been completed.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

DECEMBER 9, 2020

They empowered guests to order food and pay through Toast Order&Pay and had captains provide “the traditional touchpoints of service,” like greeting, getting water, checking back, and upselling cocktails and dessert. They’ve also leaned heavily into online and app orders, which has resulted in better tips for their employees.

Webinar 195

Webinar Guest Recovery Kitchen Safety Online Ordering 195

BNG Point of Sale

NOVEMBER 20, 2020

The answer lies in restaurant ordering systems. This easy add-on feature gives you the power to stay efficient while managing food orders, all the while providing a wealth of backend information to help you manage your restaurant teams for improved performance. What is a restaurant ordering system? Multiple methods for ordering.

POS 98

POS Ordering Mobile Ordering Online Ordering 98

Modern Restaurant Management

OCTOBER 7, 2021

Kitchen operations. Food safety and restaurant cleanliness. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Kitchen Operations.

Technology 182

Technology Operations Food Safety Kitchen Safety 182

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Digital ordering systems for eating-in or takeout.

Front of House 202

Front of House Kitchen Safety Customer Service Point of Sale 202

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

Guest Recovery 312

Guest Recovery Kitchen Safety Customer Service Food Safety 312

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. Utilize digital resources to streamline communication with customers. Given that 46.5

Customer Experience 160

Customer Experience Customer Service Online Ordering Food Safety 160

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Automated Safety.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. 2 What’s more, even when ordering takeout or delivery, there is an increased hygiene expectation for restaurants. In the U.S.,

Guest Recovery 199

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 209

Kitchen Safety Customer Service Customer Experience Dine-in 209

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Food Safety. Restaurant Logistics.

Food Safety 174

Food Safety Kitchen Safety Front of House Website Management 174

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. For both safety and ease, there isn’t a better option. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

JUNE 29, 2020

Nearly three in four said health and safety was by far the biggest factor that might influence their decision to dine out in the coming months. Dine-in mobile ordering. Waving down a server for another drink or side order may be part of the old dine-in experience, but it is hardly a tradition that diners want to continue.

Kitchen Safety 219

Kitchen Safety Customer Experience Website Management Mobile Ordering 219

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. Food, Menus and Kitchen Management. Free Safety Posters – excellent collection. Cut waste and reduce costs.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco. Change management needs to be a top priority.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Apicbase

MARCH 28, 2024

Additionally, the BOH handles food safety and restaurant administration. This includes the food prep and kitchen areas, food storage rooms, walk-in fridges, pot wash stations, staff break rooms, and offices. Food safety. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Lavu

SEPTEMBER 29, 2023

Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. Encourage open communication and provide frequent feedback and recognition for outstanding performance. Consider adding people with disabilities to your labor force.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Clover - Restaurants

MAY 3, 2024

A recent survey by P&G Professional found more than 92% of Americans say it’s very important to see a visibly clean restaurant when they’re dining indoors, outdoors, and when ordering takeout. City and state health departments monitor local restaurants to ensure they’re following food safety management program guidelines.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Modern Restaurant Management

JANUARY 8, 2021

With the COVID-19 pandemic surging across the country, it’s more important now than ever before to focus on employee safety. The major focus of these guidelines is keeping customers safe, but it’s equally important to consider the safety of employees. Increase Communication for Everyone.

Technology 122

Technology Front of House Kitchen Safety Back of House 122

Ken Burgin

JUNE 6, 2023

Language Practice: If your restaurant serves international clientele, ChatGPT can help staff practice key phrases in different languages, enhancing their ability to communicate effectively with a diverse range of guests. Health and Safety Compliance: Develop interactive health, safety, and cleanliness standards modules.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. Businesses should be asking themselves, 'What do I want to communicate and what is my strategy behind the message?’

Employee Relations 184

Employee Relations Back of House Front of House Customer Experience 184

Modern Restaurant Management

SEPTEMBER 22, 2020

There’s the table-wedged-in-the-doorway approach, where one brave soul in full PPE hands off an order over a barricade of restaurant furniture. There’s also the call-us-when-you-get-here model, where the order scoots out just in time to be dropped through a rear window or popped trunk. Let us count the ways.

Kitchen Safety 235

Kitchen Safety Food Safety Customer Experience Food Order 235

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. Shouldn’t we be doing the same in restaurant kitchens?

Kitchen Safety 268

Kitchen Safety Leadership Food Safety Front of House 268

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Online forms can be useful here, and open communication is important if this scenario arises.

Online Ordering 187

Online Ordering Kitchen Safety Food Safety Customer Experience 187

Ken Burgin

JULY 25, 2023

Use these enjoyable and instructive games to engage your front-of-house and kitchen staff – they’re designed to prepare and run quickly. Order Memory Game: One staff member starts by saying “I have an order for a…”, then lists a menu item. The next staff member repeats the previous order and adds another item.

Training 60

Training Kitchen Safety Front of House Dietary Restrictions 60

Sling

MAY 13, 2023

Typically, they are tasked with making sure that the kitchen (and kitchen staff) runs as smoothly and efficiently as possible. Typically, they are tasked with making sure that the kitchen (and kitchen staff) runs as smoothly and efficiently as possible.

Front of House 78

Front of House Back of House Kitchen Safety Food Truck 78

Modern Restaurant Management

MARCH 10, 2020

The National Restaurant Association remains on top of the issue providing updates and resources including a fact sheet and a webpage with an FAQ, industry guidance, and food safety guidelines provided by ServeSafe to address increasing questions about COVID-19. We ensure food safety. Eat healthier.”

Kitchen Safety 185

Kitchen Safety Food Safety Cash Management Food Supply 185

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 127

Delivery Kitchen Safety Social Media Online Ordering 127