EATER

MARCH 27, 2025

A study was commissioned by Eaters editorial leadership, with surveys from Bastion Agency. The Vox Media Insights and Research team surveyed over 2,000 U.S. Here are some key takeaways: Each generation discovers and researches restaurants differently, with younger generations relying more on online review platforms and social media.

Social Media 225

Social Media Fine Dining Online Ordering Dine-in 225

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. MOD Pizza, a fast-growing QSR brand with nearly 500 locations and 10,000 MOD Squad members, is built on a bottom-up leadership approach.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

NOVEMBER 29, 2022

Maybe there was a breakdown in communication somewhere along the internal meal preparation process. One unhappy guest can spread horrible reviews about your restaurant across social media, which can decrease customer loyalty, sales and, ultimately, your reputation. Digital tools make the communication easier and more accurate.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Modern Restaurant Management

JUNE 20, 2022

Look for additional ways to empower professional development and leadership skills. By celebrating the small wins—during staff meetings, on social media, or through small gifts or bonuses—you can make sure to communicate your appreciation for your staff.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

MARCH 11, 2025

The Double-Edged Sword of Social Media Social media has reshaped how restaurants connect with guests, offering instant access to specials, menu highlights, and community events. Beyond logistics, the biggest transformation has been in leadership. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

SEPTEMBER 9, 2024

One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Equip your managers with leadership skills that go beyond simply assigning tasks. Leadership training should focus on communication, conflict resolution, and team-building.

2024 335

2024 Social Media Insurance Leadership 335

Culinary Cues

DECEMBER 30, 2019

Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT. You can delegate management responsibilities, but it is rare to find a successful owner who delegates leadership. [] NOT SAVING FOR A RAINY DAY. Engage them and they will become your ambassadors.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

Culinary Cues

DECEMBER 12, 2021

The chef must also appreciate marketing, the importance of social media, human resource management, business law, and how to be an effective communicator. He or she must relish viable analytics, well designed budgets, and profit/loss statements. There is a definitive difference between hearing to respond vs. listening to learn.

Restaurant Law 470

Restaurant Law Education Definition Social Media 470

The Rail

JUNE 11, 2025

Regular check-ins, mentorship, and open communication can help new employees feel invested from day one. Create buzz on social media with behind-the-scenes content, construction updates, and soft opening invitations. Success here proves that your concept has legs — and that you have the leadership to scale it.

Management 147

Management Management Equipment Hiring 147

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Embrace the Suck

FEBRUARY 12, 2020

I hate to say that a lot of restaurants post on social media, very few actually market. Communication is key if you want to build a badass culture. Sidenote: If you don't like to talk to people face-to-face, then perhaps it's time to think about a career beyond leadership in the hospitality industry.

Coaching 337

Coaching Email Marketing Communication Book 337

Modern Restaurant Management

FEBRUARY 22, 2024

Through the campaign, the James Beard Foundation will support chefs by: Providing Communications Support The Foundation will equip chefs and culinary leaders with essential information, data, and media and advocacy training. It will also provide toolkits and communication assets to assist in educating federal policymakers.

Food Supply 275

Food Supply Social Media Leadership Education 275

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. In order to compete, restaurant brands need to be equipped with the leadership and capabilities necessary to adapt to the latest tech trends.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 14, 2020

As part of its ongoing coronavirus relief efforts, Cox Media , the advertising division of Cox Communications, is offering local restaurants free television advertising to assure patrons that they remain open for takeout and delivery services and share new hours of operation. “It is unbelievable how quickly things can change. .

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

EATER

MAY 20, 2020

We are living in the age of the global pantry, when a succession of food media-approved, often white figures have made an array of international ingredients approachable and even desirable to the North American mainstream — the same mainstream that, a decade ago, would have labeled these foods as obscure at best and off-putting at worst.

Social Media 364

Social Media Influencer Magazine Food Order 364

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. These include sanitation procedures, mask-wearing guidelines, social distancing policies, and more. Todd Graves.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Ken Burgin

MAY 9, 2022

Ken Burgin interviewed Michael to find out what he’s learned during the pandemic about Innovation & Leadership in Hospitality Management. This then led onto marketing, customer communication, loyalty and social media – it was a very stimulating conversation! Here is the full list of Hospo Reset podcasts.

Leadership 96

Leadership Innovation Hospitality Management 96

Modern Restaurant Management

AUGUST 5, 2020

“This alignment, along with TouchBistro’s global market leadership and powerhouse team of restaurant industry veterans, represents a great opportunity to get the proprietary capabilities we’ve built into our guest retention solution into the hands of significantly more restaurants.” ” Tyga Bites Launches.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JUNE 12, 2020

Created in collaboration with BBDO New York, the campaign will launch in both English and Spanish on Monday, June 8, and will be featured on TV and digital, including a full suite of customizable assets to be leveraged based on individual franchise needs, including social, radio, out of home, job templates, and in-store POP.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

EATER

AUGUST 6, 2020

In early June, then-editor-in-chief Adam Rapoport resigned from Bon Appétit after food and drinks writer Tammie Teclemariam — who has recently become a leading voice in demanding better from food media and its gatekeepers — tweeted a photo of Rapoport and his wife, Simone Shubuck, wearing costumes and makeup that stereotyped Puerto Ricans.

Social Media 301

Social Media Entertainment Leadership Magazine 301

7 Shifts

JANUARY 31, 2024

Posting on social media, optimizing visibility on search engines like Google, and building an email list are all key. Leadership and team management Leadership sets the restaurant's culture, which can be the difference between a waiting list of applicants begging to work there and cutting hours due to a lack of staff.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

OCTOBER 22, 2020

The Multicultural Foodservice & Hospitality Alliance (MFHA), 4thMVMT, and PepsiCo announced a formal collaboration to provide leadership development and increase business ownership opportunities for Black people in the restaurant industry. Increasing Pathways to Black Franchise Ownership.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

EATER

JUNE 2, 2023

The Media Awards will take place at a separate event on Saturday, June 3. At least two judges have quit over how the Hontzas situation was or was not communicated to them. Even if the Foundation doesn’t, I’d expect plenty of chefs and media observers will be talking about these issues on social media and in person at the event.

2023 246

2023 Audits Social Media 2015 246

ChowNow

NOVEMBER 7, 2019

During their most recent earnings call , Grubhub’s leadership acknowledged that increasing competition among third-party delivery marketplaces has been making business more difficult for them. It’s probable that they’ll direct their complaints to your restaurant, including your Yelp page and social media profiles. .

Online Ordering 39

Online Ordering Customer Experience Social Media Customer Service 39

Embrace the Suck

APRIL 18, 2022

Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant. Do you invite me into a story?

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

MAY 12, 2020

” As a Feeding America Leadership partner, the company has ongoing partnerships with a variety of food banks across the country. Contactless Order & Pay can be accessed by guests in three ways without the need to download an app: scanning a QR code, near-field communication (NFC), or visiting a URL on any mobile device.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

EATER

JULY 1, 2021

“As a small business in the pandemic, we have consistently had to think of ways to handle things better and more proactively than the guidance or regulations being issued from government leadership, at all levels, from the city to the federal,” he told Eater in an email. The communication has been terrible.

Restaurant Law 246

Restaurant Law Government Back of House Email Marketing 246

Open for Business

OCTOBER 15, 2024

Using the right leadership skills Great restaurant managers inspire their teams and set the tone for the entire operation. Focus your restaurant manager training on these key leadership abilities: Communication Practice delivering feedback and handling tough conversations. Show how to engage followers and handle online feedback.

Training 60

Training Management Management Loyalty Program 60

7 Shifts

SEPTEMBER 19, 2019

Marketing and advertising : Market your restaurant to help achieve optimal restaurant capacity (social media and review management included). Build a culture of communication. Because many issues in the kitchen arise from poor communication, create systems that encourage it. Help employees achieve a work-life balance.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MARCH 7, 2020

Azteca Foods commemorates its 50th anniversary throughout 2020, highlighting cherished moments of the past, revealing intimate glimpses of its social, community and economic impact, while providing a glimpse into its future, unveiling future plans for new products and initiatives. Founding Members.

Food 324

Food Food Supply Small Business Fast Casual 324

Goliath Consulting

JULY 21, 2019

Your brand’s voice will dictate the demeanor you use to communicate with your customers. Your restaurant’s messaging refers to the outlets and platforms you utilize while promoting your restaurant (social media, email marketing, snail mail, billboards, etc.).

Employee Relations 186

Employee Relations Customer Service Customer Experience Email Marketing 186

QSR Automations

MARCH 4, 2025

Jennifers leadership, innovation, and vision have been instrumental in driving our success. From streamlining kitchen operations to improving communication between front- and back-of-house or enhancing the guest experience, Im drawn to solutions that ease the workload for operators and staff. Its truly an honor!

2025 52

2025 Technology Social Media Front of House 52

Modern Restaurant Management

MARCH 11, 2020

. “Businesses need help navigating the digital shift in commerce, whether that’s utilizing new payment methods, leveraging actionable data or taking advantage of new mediums to communicate with their customers,” stated Zach Hyman, Co-Founder of SpotOn. Its global culture promotes an engaged, social atmosphere.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386