Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? These are just two examples of how restaurant chains are blurring the lines with non-traditional competitors.

Fast Casual 189

Fast Casual Customer Service Sustainability Customer Experience 189

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

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2024 Loyalty Program Customer Experience Customer Service 132

Future Food

JUNE 27, 2023

The internal communities of our workplaces and assets can look out and connect with visitors and communities with a fine-grained F&B retail strategy to meet the needs of occupants and visitors with a diverse range of food and beverage options, catering to different tastes, dietary preferences, and cultural backgrounds.

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Hospitality Food Mobile Ordering Beverage 78

Future Food

SEPTEMBER 6, 2023

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. While most of the above can be moderated to a certain degree by consumers tightening their collective belts – interest rates are less controllable.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. While most of the above can be moderated to a certain degree by consumers tightening their collective belts – interest rates are less controllable.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Top Foods of 2020.

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2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

DECEMBER 4, 2019

What’s on our collective horizon for the future of dining? Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment.

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Fast Casual Customer Experience Point of Sale Fine Dining 159

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Restaurant Clicks

DECEMBER 6, 2021

Totopo Patron Mexican Grill Bakersfield Condado Tacos La Palapa: Mexican Restaurant, Bar and Catering Mad Mex Emiliano’s | Mexican Restaurant & Bar Las Velas Tako Doce Taqueria Tres Rios. Lebanon Township, Totopo Cantina and Cocina is a casual and authentic Mexican restaurant and bar. Order Online. Located in Mt.

Fast Casual 112

Fast Casual Online Ordering Food Order Mobile Ordering 112

The Rail

JANUARY 19, 2023

A fleet of electric vehicles is most suitable for more extensive restaurant operations, whether fast food, fine dining, or catering businesses. Self-Serve Kiosks and Ziosks If you’ve gone to a top fast-food chain like McDonald's or Taco Bell lately, you’ve probably seen their self-serve kiosks.

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Social Media Fast Casual Fine Dining Food 59

Modern Restaurant Management

MAY 18, 2020

The guide encourages operators to view their establishment as distinct zones to drive diner comfort and safety at various steps of the dining out journey and provides helpful solutions for approaching each zone. Interviews were also conducted with operators and diners in China to understand what learnings might be applicable for U.S.

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Front of House Back of House Online Ordering Kitchen Safety 208

Apicbase

MARCH 28, 2024

Fast and friendly service. This person organises tickets and checks orders are going out correctly. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. What Is Back of House in a Restaurant?

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Back of House FOH BOH Front of House 52

Restaurant Clicks

DECEMBER 31, 2021

True to their mobile food roots, Pizza Moto does an excellent mobile catering and pop-up business, so even if you aren’t in Red Hook, you can still enjoy their delicious Neapolitan Pizza. Order Online. Order Online. Nothing says New York like a giant foldable slice of pizza. Best Pizza in Red Hook.

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Front of House Online Ordering Mobile Ordering Website Management 103

Restaurant Clicks

JULY 20, 2021

I’ve put together a list of South Florida’s mobile restaurants that stick out to me. Las Mexicanas Taqueria El Paisa Master Arepa The Cuban Press Bruno’s Catering Foodtruck LLC. They are well known for their fresh, extraordinary dishes and their fast and friendly service! They have delicious food and amazing service.

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Food Truck Food Fast Casual Online Ordering 78

EATER

JANUARY 5, 2022

But if you live in the suburbs within two miles of an ordering location, and the weather is mild and still, you could order food or groceries and it will get to your home in about five minutes, “faster and fresher” than if a human drove it, Thein says. Why should geography determine what restaurants you can order from?

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Food Mobile Ordering Online Ordering Food Order 144

Touch Bistro

MAY 26, 2021

And Independence Day 2021 may be the busiest one yet, with 46% of American consumers reporting that they’re excited to dine out again as pandemic restrictions are loosened. For example, if you’re a fine dining establishment, diners probably aren’t looking for streamers and balloons everywhere. Equipment and Technology.

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Specials 2021 Merchandise Mobile Ordering 111

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Fine and Family Dining Hurt by Holiday Shift. Holiday Traffic Not Enough. Same-store sales growth was 1.6

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2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

JULY 30, 2021

MRM Franchise Feed features news about the restaurant franchise (MUFSO) landscape. KFC Foundation Launches MyChange. “We consistently see the difference it makes to have $500 in savings, and the KFC Foundation is helping frontline workers build that emergency fund in just a few months.”

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Franchise Franchising Fast Casual Point of Sale 203

The Restaurant Times

JANUARY 31, 2021

For example, Self-Ordering Kiosks are changing the way orders are placed at quick-service restaurants with high footfall. Self-ordering kiosks work very well at fast-food restaurants, quick-service restaurants, and casual dine restaurants where the footfall is high. Reduced Ordering Time.

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Ordering Fast Casual Mobile Ordering Front of House 52

Restaurant Clicks

DECEMBER 6, 2021

You can find this traditional sushi bar with an authentic, fast-paced street food energy located in the Chinatown Plaza right across the interstate from the Vegas Strip. The highly experienced sushi chefs at Kabuto Edomae prepare the highest quality fish to adorn their nigiri and sushi rolls in a fast-paced open kitchen for guests to watch.

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Fine Dining Reservations Hotels Seasonal Menu 134

Modern Restaurant Management

JANUARY 13, 2023

California Pizza Kitchen (CPK), is relaunching its popular Thank You Card promotion that rewards every guest with prizes just for dining at the restaurant. Starting Monday, January 16, CPK will hand out sealed Thank You Card envelopes to guests dining in or taking out at any location nationwide*. Value Meal. A complete meal on a $5.00

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2023 Menu Seasonal Menu Back of House 100

Apicbase

MARCH 31, 2023

In no particular order – let’s go… Hans im Glück 93 Outlets Burgers Full Service Germany, Austria and Switzerland In the Brothers Grimm’s fairy tale Hans in Luck , Hans starts his journey with a big piece of gold, which he trades down for things of lesser value. Ready for a deep dive? Nordsee is one of them.

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Fast Casual Back of House Food Truck Franchise 52

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

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Catering 2024 2023 Guest Recovery 100

The Food Corridor

MAY 22, 2020

Dining Out. Bangkok, Thailand-May 20,2020: A restaurant in Thailand use its mascot green dragon to accompany guests who come to dine in isolated tables amid COVID-19 pandemic crisis. This gives us an idea of what dining out may look like in the future. But what about catering and eating on the go?

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Food Truck Online Ordering Kitchen Safety Catering 80

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. The Hospitality Recovery Coalition includes DISCUS, the American Distilled Spirits Alliance (ADSA), the Council of State Restaurant Associations (CSRA), the National Restaurant Association and TIPs.

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Fast Casual Casual Menu Mobile Ordering 162

Modern Restaurant Management

OCTOBER 17, 2019

Wahlburgers launched a mobile app featuring user-friendly experiences such as online ordering and access to extended member benefits through its WahlClub, the brand’s loyalty rewards program., Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. New App for Wahlburgers.

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Franchise Franchising Mobile Ordering Loyalty Program 77

Lavu

NOVEMBER 11, 2019

The newest tech trend in restaurants? Going cashless. You read that right. If you think a business going cashless is crazy, you’re not alone. After all, how could the oldest form of currency not be accepted as payment? While phasing out paper money entirely would be a huge undertaking, some restaurants have stopped accepting bills or coins.

Cash Management 85

Cash Management Point of Sale Fast Casual Café 85

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. Ono Food Co. Ono Food Co.

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Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 197

2024 Fast Casual Insurance Food Safety 197

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. AAG Named Franchisee of the Year. Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar.

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Franchise Franchising Loyalty Program 2022 177

Modern Restaurant Management

JANUARY 27, 2020

Grubhub launched its Ultimate technology, a revolutionary, first-of-its-kind proprietary hardware and software solution that integrates all restaurant ordering channels into one system. There are four components that make up the Ultimate technology: Lightweight point of sale (POS) with direct integration to the Grubhub web and mobile app.

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Catering Mobile Ordering Customer Service Leadership 122

Modern Restaurant Management

AUGUST 14, 2020

In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month. Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Virtual Barbecue Pit.

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Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

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2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?”

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Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

MARCH 31, 2020

Casual dining's share of restaurant visits was in free-fall from the 15th to the 22nd, and now has reached a more stable trend. Although the restaurant market is seeing a decline in foot traffic overall, the share of visits across categories is beginning to stabilize, according to the latest briefing from Sense360. percent and 2.2

2020 112

2020 Food Safety Kitchen Safety Consumer Goods 112

Modern Restaurant Management

AUGUST 25, 2021

. “We are excited about the Mexican restaurant segment and the Bigger, Bolder, Better direction of the brand. We’re excited to open our first restaurants near our headquarters in west Michigan in 2022.” ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development.

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Franchise Franchising Customer Experience Point of Sale 167