7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Average Customer Headcount.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online. Smaller dining areas have given way to bigger lobbies, and signage is crucial to direct customer foot traffic.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. And more quick-service and casual dining restaurants are adopting QR code ordering to improve operations. And happier customers tend to leave better tips.

Customer Experience 126

Customer Experience Ordering Customer Service Online Ordering 126

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. A QR code menu can be the first step toward protecting your customers and staff from E.coli and S. If you offer an exclusive coupon for accessing the menu digitally, customers will forget about the paper menus even quicker. They’re More Cost-Efficient.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. This allows for brands to have a direct relationship with customers, and in turn, create more personalized, frictionless engagements.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Its user-friendly interface makes it easy to manage waitlists, handle special requests, and seat customers strategically to maximize capacity without compromising customer satisfaction.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. Fast food far outpaced fast casual and casual dining restaurants by more than 2X in the past month. Fast food reigns supreme.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Fast and friendly service. These include food production and inventory management. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurants will have to continue providing exceptional service in terms of technology, too. Online Ordering Will Continue to Thrive.

Allergens 208

Allergens Fast Casual Online Ordering Food Safety 208

Modern Restaurant Management

MARCH 25, 2021

Tech has taken its seat at the table – literally. To both keep businesses as clean and safe as possible and align with customer expectations.” By delivering on customers’ expectations for this type of technology, operators are able to offer the best-possible customer experience (CX).

Customer Experience 197

Customer Experience Customer Service Fast Casual Point of Sale 197

Sling

JANUARY 4, 2023

and discuss how it differs from a restaurant and other types of food-service establishments. Casual dining. Fast casual. After they have their food, customers can take it to go or seat themselves and eat in-house. Bistros function more like the typical restaurant where customers are seated, eat, and then leave.

Fast Casual 78

Fast Casual Fine Dining Seating Food Order 78

EATER

MAY 5, 2023

Now, McDonald’s and other fast food and fast casual giants are betting on the “digital kitchen” — sleek, compact stores that harness automation and digitalization to have diners ordering through mobile apps or digital kiosks — to get diners in and out in record time.

Fast Casual 106

Fast Casual Food Food Order Mobile Ordering 106

Modern Restaurant Management

DECEMBER 21, 2022

For example, rather than giving heavy discounts on items they’re already seeing margin hits from, restaurants can incentivize customers to purchase other items that provide better returns. Stores should play into these cult-following areas and design them to be convenient and easy for customers to enjoy.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

OCTOBER 22, 2020

Many have been able to successfully reopen and keep their doors open by quickly innovating and adapting new operating models to serve their customers,” said Justin Norman, Yelp’s vice president of data science. They can also focus on creating a unique brand that customers will come back to both physically and with delivery.

Food Supply 198

Food Supply Food Truck 2019 Back of House 198

Modern Restaurant Management

FEBRUARY 16, 2022

From a safety perspective, communal tables can be easily adjusted based on current CDC recommendations as certain seats and portions of the table can be blocked off to limit capacity. While the lines between fine and casual dining become more blurred, one trend that continues to define both styles is the attention to detail.

Design 223

Design Fine Dining Online Ordering Dine-in 223

Modern Restaurant Management

JULY 31, 2020

This has changed the ratio of restaurant to retail at these centers and, in many instances, resulted in less overall potential customers for the restaurants, while increasing the supply of available restaurant choices. providing and requiring PPE; taking reservations only for seating). For others, bankruptcy may be the only option.

Retail 177

Retail Casual Back of House Consumer Goods 177

EATER

DECEMBER 13, 2021

I am one of those people who will bend over backward to forgive what is generally considered “bad service,” because service work is exhausting and frantic and I know I have the privilege of even being served. But after a while it’s like, c’mon, I do need a menu. It’s this pixelated square sitting on the table.

Fast Casual 104

Fast Casual Customer Service Reservations Fine Dining 104

MadMobile

AUGUST 11, 2022

Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants? Fast Casual A fast-casual restaurant concept is the perfect blend of fast food and casual dining.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Future Food

OCTOBER 19, 2022

My wife and I were exceptionally lucky with our first born, as we could essentially take him anywhere - breakfast, lunch or dinner - from a busy café to a smart casual restaurant, and enjoy a meal out without a gripe. The verdict on this is that there must be a balance across amenity, quality, service delivery and price.

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes. Who is your target customer? Mission Statement. Positioning.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. reinforcing that the food customers love is still as delicious as ever prepared in a safe manner."

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

7 Shifts

AUGUST 6, 2021

Proper Service for the Restaurant. No customer wants to hear that you're out of their favorite dish. Restaurant forecasting can also improve the restaurant's operations and quality of service. This number should include in-house seats filled, takeout customers, and delivery customers. Number of Guests X Avg.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Bingage

JANUARY 14, 2020

Trending Blog: Zomato to Buy Ubereats India (Current Report) Well, everyone defines restaurants as an establishment where food is prepared and served to customers in exchange for money. But beyond this basic definition, restaurants can be categorised on the basis of services, cuisine, atmosphere and formality etc. Casual Dining.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

The Restaurant Times

DECEMBER 28, 2020

Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially. How to Increase the Customer Retention Rate in Your Restaurant in the UAE.

Loyalty Program 98

Loyalty Program Email Marketing Social Media Customer Service 98

Ken Burgin

MARCH 1, 2020

Here are some quick ways to make this obvious to customers. If they’re casual or on hourly pay, they may feel they can’t afford to miss work, even if unwell – watch closely. Front of House: Have hand sanitiser available for customers at the entrance. And on the counter, where staff are seen to use it.

Front of House 155

Front of House Back of House Uniforms Customer Service 155

Black Box Intelligence

MARCH 4, 2021

These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. For many limited-service restaurants, this could mean additional drive-thru lanes or take-out windows. Some may even build express-style locations with no indoor seating at all.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Next Restaurants

MAY 4, 2021

You no longer need to have a person dedicated to handling reservations, leaving your staff free to better serve your guests already in the seats. If you are a fast-food chain, a fast-casual, or a restaurant with a fixed menu, self-ordering kiosks might be a boon for your business. Digitized Payments. Kitchen Display Systems.

Online Ordering 139

Online Ordering Fast Casual Mobile Ordering Point of Sale 139

Restaurant Clicks

SEPTEMBER 25, 2021

Hard Times Cafe is a casual dining environment which has decor that is meant to be reminiscent of a chili parlor during The Great Depression. In addition to offering catering services, Hard Times Cafe offers private events. Many customers in the Washington, D.C. Diners can choose between a variety of sauces. .

Fast Casual 94

Fast Casual Sports Online Ordering Social Media 94

Restaurant Clicks

JUNE 3, 2021

Attached to a squash club, Upper West Side is unique because the atmosphere is casual and inviting, yet the decor is chic and modern. Laos in Town serves unbelievably delicious Lao Food in an upscale casual setting. The service, setting, and food is all exceptional at Laos in Town. (@upperwestsidecafedc). Order Online.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147

Modern Restaurant Management

DECEMBER 4, 2019

Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Complete Customer Journey Mapping.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

7 Shifts

MAY 15, 2023

And our service model is very low-touch and it's very casual, and it's something that a high school student could do, which we have, we do hire high school students, and it's a good job for them. So it's a counter-service restaurant. And then you'd have to try to explain to your customers, this is why my menu prices are higher.

Fine Dining 195

Fine Dining Back of House Front of House Dine-in 195

EATER

DECEMBER 7, 2022

And while Vail Resorts poured millions into upgrading the chairs, vaunted local restaurateurs are working equally hard to make their own seats just as attractive. They know food, they know service, they know their wines, and they have high expectations.”. Whistler Cuisine. Prices are high and lines tend to get long, though.

Seasonal Menu 84

Seasonal Menu Hotels Tourism Back of House 84

Restaurant Clicks

DECEMBER 16, 2021

Many locals will tell you Franklin’s quick and energized service makes it one of the best places to grab a slice. The pizzeria’s vast menu and casual environment turn first-time visitors into regulars. The shop is small with limited seating but has a friendly, laid-back atmosphere. So, what should you order?

Online Ordering 113

Online Ordering Small Business Dine-in Customer Service 113

Restaurant Clicks

DECEMBER 4, 2021

If you’re looking for a more casual meal, I suggest the Maine lobster tail tacos; they’re divine. Reserve your seating for the second-story mezzanine bar or the intimate private wine cellar if you’re planning an event. You will not only enjoy impeccable service but fine meals too. Fleming’s Prime Steakhouse & Wine Bar.

Dine-in 117

Dine-in Fine Dining Website Management Book 117