Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Modern Restaurant Management

MARCH 1, 2023

Is your restaurant up to speed with the latest best practices for back of house (BOH) management? So, which back of office trends should restaurant ownership and management be concerned with heading into 2023? They include restaurant management tips for cutting costs, decreasing food waste, and much more.

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

JANUARY 30, 2024

Capital infusions fund additional equipment purchases, hire staff quickly or secure upgraded real estate locations. For family-owned restaurants or small chains at early stages, only secure funding from sources like Small Business Administration loans when absolutely necessary.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

MARCH 11, 2025

According to Mastercard Contactless Consumer Polling, more than half of Americans are now using some form of contactless payment, and several sources state that adoption rate is accelerating amongst younger consumers. That led to an employee shortage, especially for high-quality and experienced management positions.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 26, 2021

Managing all of these moving parts can seem like an impossible task, yet it is imperative that you are up for it. When you implement a SolaaS solution – such as a Restaurant Management System instead of just a POS – you will have a strategic partner, not a vendor who dumped some hardware & software and left.

Point of Sale 448

Point of Sale Cash Management Customer Service Online Ordering 448

Modern Restaurant Management

JULY 19, 2022

Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Also, as of 2019, up to 35 percent of in-person restaurant purchases were paid for in cash. No one was even eating in restaurants, let alone handing cash or a credit card to a server.

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

Restaurant365

APRIL 1, 2020

Tracking and understanding your restaurant’s cash flow is essential, whether business is booming, or times are tough. A healthy, positive cash flow is necessary to pay your bills and grow sales. Monitoring your cash flow is more important than ever during the COVID-19 outbreak. How to calculate restaurant cash flow.

Cash Management 128

Cash Management Management Management Point of Sale 128

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Perfect Daily Grind

MAY 25, 2025

Many are facing the difficult decision to raise their retail prices , seeking new ways to streamline operations and manage cash flow more effectively. For many, visiting a coffee shop may become less of an affordable luxury, as they pivot to at-home consumption to manage monthly budgets. One solution is roasting coffee in-house.

Café 122

Café Pricing Management Management 122

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. Let’s get started.

License 370

License Equipment POS Food Supply 370

Perfect Daily Grind

SEPTEMBER 15, 2022

If the coffee industry is to tackle this problem, it needs to address the increasing need for long-term sustainable coffee sourcing. So what exactly is long-term sustainable sourcing and how can it be achieved? To find out more, I spoke with three industry professionals sourcing Fairtrade coffee.

Sourcing 158

Sourcing Sustainability Certification Consumer Goods 158

ChowNow

SEPTEMBER 17, 2024

Managing accounts payable (AP) for restaurants efficiently is vital to running a successful restaurant. From keeping up with invoices to negotiating better payment terms with suppliers, these steps can ensure smoother operations, improved cash flow, and stronger relationships with your vendors. Automation can be a game changer here.

Cash Management 195

Cash Management Document Restaurant Law Online Ordering 195

7 Shifts

JANUARY 23, 2020

This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Thoroughly research restaurant costs (operational, labor, equipment, etc.)—both Manager, Mercato Italiano.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

MARCH 31, 2020

A few months back, several Tim Hortons locations were forced to shut down after a computer virus infected cash registers at more than 1000 stores. Unpatched security vulnerabilities are still the most frequent source of security holes for small businesses. Prepare For The Worst.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Sourcing ingredients locally or from all-natural farms.

2022 547

2022 Customer Service Online Ordering Website Management 547

7 Shifts

AUGUST 18, 2024

Equipment : What equipment will you need? Specialty bars focus on a particular type of drink or theme, such as wine bars or cigar bars, but can be much more expensive to manage. Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs.

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

APRIL 3, 2020

Download all the data from your restaurant POS or back-office management platform to get a sense of how your restaurant is operating today. Equipment & supplies The equipment that makes up your restaurant typically runs into the hundreds of thousands to maintain and operate. You might be thinking “what about my providers?”

BOH 368

BOH POS Influencer Point of Sale 368

7 Shifts

DECEMBER 3, 2019

Step 6: Source Capital Finding and securing capital isn’t always easy, though with your business plan and the recognition of your franchise’s brand, you may have an easier time than starting a completely new brand. Looking for a new source of capital this time around?

Franchise 368

Franchise Franchising Audits Point of Sale 368

Modern Restaurant Management

FEBRUARY 20, 2024

When your POS system makes it easier to manage reservations, seating layouts, and table assignments effectively, it can also optimize table turnover and reduce wait times. Many traditional paycards also come with restrictions like the inability to load funds from other sources or no way to easily view their account balances.

Technology 309

Technology Cash Management Customer Experience POS 309

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” In order to compete, restaurant brands need to be equipped with the leadership and capabilities necessary to adapt to the latest tech trends.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 14, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Save your customers a trip to grocery store, sell off inventory, increase cash flow, and attract new customers during COVID-19. Plan to sell your existing inventory before you add more.

Healthcare 468

Healthcare Front of House Social Media Website Management 468

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. This year’s Neighborhood to Nation Contest will double the number of winners to award 20 prizes of $5,000 in cash along with a robust marketing package.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Had a primary source of income in the restaurant industry for the last year. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

JULY 5, 2024

Running a restaurant is not just about serving great food; it’s also about managing finances. For example, if labor costs are consistently high, you might consider optimizing staff schedules or using labor-saving equipment to reduce expenses and increase your net profit.

Cash Management 243

Cash Management Inventory Seasonal Menu Beverage 243

Perfect Daily Grind

JUNE 1, 2025

Additionally, logistical challenges, like the temporary suspension of operations at ports in Djibouti (where the majority of Ethiopian coffee exports are processed), have disrupted green coffee sourcing, thereby creating a more competitive marketplace. Simultaneously, business operating costs are increasing across the board.

Point of Sale 90

Point of Sale Pricing Equipment Cash Management 90

Modern Restaurant Management

DECEMBER 14, 2021

Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

7 Shifts

JULY 20, 2024

Components of a restaurant’s financial report The food and beverage sales report, prime costs report, inventory report, profit and loss (P&L) statement, and cash flow statement are all critical components of a restaurant's financial management. Labor costs can quickly eat into your profits if not managed carefully.

2024 221

2024 Cash Management Inventory Waste 221

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Use order information with inventory management software for smarter purchasing. Restaurant Task Management. Restaurant Inventory Management Software.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

MAY 5, 2021

In a recent survey of restaurant owners and managers, 85 percent of respondents reported an increase in comparison shopping and just 15 percent of respondents said they remain loyal to one restaurant supply store. 92 percent of respondents said they intend to purchase equipment online more frequently going forward.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Lavu

DECEMBER 12, 2022

No matter the size of your restaurant, one truth remains: cash flow is king. Restaurant cash flow management is the lifeblood of your business. Yet, while most small business owners know this truth, many still struggle with basic cash flow definitions, fundamentals, and management strategies that actually maximize benefits.

Cash Management 78

Cash Management Management Management Point of Sale 78

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Later, in 1969, he accepted a job at Southern Wine and Spirits of America as General Sales Manager of Wine to develop the wine operations of the Company.

Brewery 348

Brewery Design Food Supply Equipment 348

Modern Restaurant Management

MAY 27, 2020

Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks. PathSpot, creator of a real-time hand hygiene management system that protects against the threat and spread of illness with a hand scanner that tracks handwashing frequency and effectiveness, announced the closing of $6.5

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

OCTOBER 31, 2022

The management team. Management team. Source: Toast. Talk about the details of the back-of-house in your restaurant, such as the commercial kitchen equipment your cooks and chefs will be wielding during their shifts and what the kitchen layout and workflow will be. You may want to list out: Team Management.

Point of Sale 397

Point of Sale Back of House Document Download 397

Lavu

JUNE 13, 2025

Of course, it’s essential for most businesses to accept cash payments in some situations. The Cashless Restaurant Revolution: Why Restaurants Are Going Cashless in 2025 In the ever-evolving landscape of the restaurant industry, the concept of not leading with a “pay with cash” option has emerged as a transformative trend.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78