Social Hospitality: Restaurants

AUGUST 13, 2020

For example, taking and processing orders, accommodating new arrivals at hotels and venues, processing booking and customer information, processing check-outs faster, and much more. Good customer communication is another vital pillar of long-term success in this industry. At the same time, they elevate security on the premises.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Restaurants should consider electronic menus to prevent the spread of viruses.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

OCTOBER 1, 2022

It combines different online and offline strategies to promote a restaurant and increase orders. Optimize the website for mobile screens. Users should easily access the menu, book a table, and click on the phone number or other links without pinching. Communicate with Customers on Social Media.

Marketing 508

Marketing Email Marketing Social Media SEO 508

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Communicating the new schedules was another logistical nightmare. A match made in doughnut heaven ??

Operations 370

Operations Book Small Business Communication 370

7 Shifts

MARCH 16, 2020

COVID-19 is already impacting restaurants across the world—some more than others, with restaurants and other eating establishments being shut down by government order across the country. Encourage guests to order take-out or delivery. Communicate with staff and managers. Learn more about communication ?

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

MAY 30, 2025

The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020. billion in 2024 and is anticipated to rise at a CAGR of 3.74

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

7 Shifts

OCTOBER 1, 2024

Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service. Additionally, digital menus accessible via QR codes provide an interactive way for customers to explore menu options and customize their orders. “That saves me a lot of time.”

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Online Ordering Social Media Website Management 397

Modern Restaurant Management

SEPTEMBER 30, 2020

More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. Most Important safety initiatives.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

DECEMBER 20, 2023

Some restaurants were slow to adopt contactless payment methods, efficient booking systems, and other tech solutions, which resulted in missed opportunities to enhance guest experiences and operational efficiency. Notably, not enough investment in technology and digital transformation.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

7 Shifts

JULY 31, 2020

With real-time labor costs available on the free manager’s mobile app, they knew exactly when they needed to call in extra hands, or cut someone for the night, in order to keep their labor costs in check. Keeping the Mattenga’s team in-sync Mattenga’s Pizzeria keeps their operations on lock with over 60 Manager Log Book entries a day.

Management 370

Management Management Document Communication 370

7 Shifts

APRIL 13, 2021

7tasks allows Mark’s servers or bartenders to check off their tasks on their own mobile devices, eliminating the need for a central hub and reducing shared touch surfaces —a major key for the Canyons team in transitioning from pen and paper lists. Communication is always a problem in restaurants with large teams like Canyons.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

7 Shifts

SEPTEMBER 16, 2020

Here's what the team at Hamburger Mary's did to alter their operations in order to keep customers and staff safe during the pandemic: PPE - Customers must wear face masks at all times except when eating or drinking. The coffee shop has two brick and mortar locations and a mobile cart called Teeny the Trolley.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Seated acquired digital event booking platform VenueBook. Seated Acquires VenueBook. “We are thrilled to be able to offer yet another way for restaurants to maximize their profitability.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

MAY 1, 2020

In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Providing fast and convenient food options is the name of the game, with casual, fast-casual and fast-food concepts making up 74 percent of third-party delivery orders in this study.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. BIBO will work on general sales, marketing and communication, brand development, and new product launches.

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

OCTOBER 9, 2019

Go Paperless While paper-based loyalty programs have the benefit of giving something physical to the customer to keep, a paperless loyalty program is much more flexible for the customer, allowing them to receive updates and offers over email, a mobile app, or a loyalty card. Which brings us to….

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. When customers book online, you can better manage guest' flow by reducing the empty tables between diners. Once you have the system set up, promote it to your customers.

Online Ordering 221

Online Ordering Fine Dining Fast Casual Seating 221

Modern Restaurant Management

MARCH 11, 2020

. “Businesses need help navigating the digital shift in commerce, whether that’s utilizing new payment methods, leveraging actionable data or taking advantage of new mediums to communicate with their customers,” stated Zach Hyman, Co-Founder of SpotOn. The combined company will operate under the Tripleseat brand.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. Given the impacts of COVID-19, many food banks are struggling to meet the increasing needs of their communities as more Americans seek support.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

EATER

DECEMBER 16, 2021

With her newest book One Fair Wage: Ending Subminimum Pay in America , published in the fall of 2021, Jayaraman furthers the movement. Vianne had dual citizenship and went to Mexico to study communications and marketing at the Universidad Regiomontana in Monterrey. Vianne once delivered a Starbucks order to one well-known celebrity.

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

Modern Restaurant Management

FEBRUARY 25, 2020

In Arkansas, ordering buffalo ribs will land you a plate of fried fish—seasoned, battered ribs cut from local big-boned buffalo fish. She has also been recognized on Forbes 30 Under 30, co-authored best-selling book 2 Billion Under 20, and spoken at a number of prestigious events including TEDx, Singularity University, Inc. .

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 195

Management Management Email Marketing Point of Sale 195

Future Food

MAY 29, 2025

It also offers robust support for online ordering, table management, and real-time reporting. Importantly, the system is iOS-compatible and mobile-friendly, giving operators flexible control over service flows and customer interactions. For fast-paced environments, it balances power and usability.

Hospitality 78

Hospitality Technology Food Safety Audits 78

Squirrel Systems

MAY 1, 2025

Introduce wine pairings or tasting events with online booking options. Leveraging Private Dining & Events with Online Booking Many restaurants have underutilized space that could generate additional revenue through private events. Consider: Using event management software to streamline inquiries, bookings, and deposits.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Transparent communication helps manage their expectations and reduces frustration.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

7 Shifts

MARCH 10, 2022

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. Team Communication. Toast Order & Pay. Look no further than Toast Order & Pay. QuickBooks.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

NOVEMBER 19, 2019

With a growing number of consumers ordering through online channels, the goal of the new concept was to develop a more efficient operating model that celebrated this change in consumer behavior. Not having a public-facing interior, the FRCH NELSON team found key opportunities to celebrate the brand on the building’s exterior.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Next Restaurants

SEPTEMBER 3, 2020

Optimize Your Restaurant’s Website for Mobile Access. Failure to fully optimize a website for mobile access is one of the biggest mistakes a web designer can do when it comes to eCommerce presentation. Mobile access recently overtook the computer and that gap is only going to grow as the years roll by. Simple Website Navigation.

Design 184

Design Loyalty Program Mobile Ordering Online Ordering 184

Lavu

JUNE 6, 2025

Should you choose a legacy or a mobile POS system? There are more traditional, legacy point-of-sale systems, which are more hardware-based, and then there are the more high-grade, mobile POS systems, which are more software and cloud-based. Additionally, most of their security and data storage takes place on your restaurant’s premises.

POS 60

POS 2025 Point of Sale Cash Management 60