Culinary Cues

APRIL 13, 2022

With this in mind, habit changes will not be driven by one sector, but rather through a unified effort including doctors, dietitians, cooks and chefs, family, marketers, and what Kennedy refers to as a “tribe of food coaches”. The “coach” would be, as she puts it: “the liaison between the doctor and the patient. You Are What You Eat.

Coaching 443

Coaching Reference Food Order Customer Experience 443

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! Now, before you say, “ But Coach, you are an anomaly and my situation is different.” Now, you might say, “But Coach, I do trust my team!” You start with the training wheels on and you are there for encouragement.

Coaching 360

Coaching Back of House Front of House Take-out 360

Culinary Cues

JUNE 3, 2024

Are you serious about cooking, creating, coaching a team, and contributing to the success of a business? Whether you like it or not – people judge a book by the cover. How eager are you to reach that position of chef? Are you hungry enough to do what you need to do, to build a plan and stick with it? Am I following my roadmap?”

Uniforms 436

Uniforms Coaching Point of Sale Small Business 436

Modern Restaurant Management

FEBRUARY 28, 2020

He is also the author of several photography books, including Absence of Subject, Illusion I at the Rothko Chapel, Kinder in Europa, The Vegetable Series and Two Crowns of the Egg. The restaurant will include a nearly 600-square-foot sports memorabilia exhibit with Coach Spurrier’s 1966 Heisman Trophy as the centerpiece.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

7 Shifts

JULY 29, 2021

7shifts also helps Kaldi's categorize hourly team members vs those who are still training. “We We can very easily look at how much labor is being spent on training, that we love,” says Methvin. The Manager's Book. We have a training journal as well, so we put that in there,” says Kildron. Seeing the Real Numbers.

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. They shift from a training culture to a learning culture. Book a complimentary 1:1 Success Strategy Session with me. That's where having a clear plan and path pays off.

Leadership 354

Leadership Small Business Coaching Marketing 354

Crunchtime

JANUARY 28, 2025

Multiunit leaders (MULs) have many different titlesArea Director, District Manager, Area Coach, and District Leader being the most common. Yet most companies spend more time training and developing their cooks and servers than they do their multiunit leaders. Theyre the vital link between the company brand and the customer experience.

Leadership 78

Leadership Coaching 2025 Training 78

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? Let’s define them first: SIGHT: Most positive experiences have a visual component. What about the sounds of the kitchen?

Fine Dining 411

Fine Dining Dine-in Front of House Design 411

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. I always give the same answer even after 12 years as The Restaurant Coach. When you take care of the team and invest in making them better.constant training, growth, and opportunities.that trickles down to create a culture of true hospitality.

Coaching 239

Coaching Social Media Hospitality Take-out 239

EATER

MARCH 10, 2021

She alleged that she paid out of pocket for the four-day program, which was administered by the company Alive Seminars and Coaching Academy but sponsored by Panda Express. Alive Seminars told the Orange County Register in a statement that its training sessions are presented with respect and dignity.

Seminar 318

Seminar Loyalty Program Workshop Coaching 318

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback. This all translates to more satisfied customers and better business.

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

AUGUST 19, 2020

They both went through a management training program. Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. Peter’s two sons, Pete, Jr. Seated Acquires VenueBook.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 275

Franchise Franchising Loyalty Program Book 275

EATER

JULY 14, 2021

So chastises the back cover of Sam Sifton’s new book New York Times Cooking: No-Recipe Recipes , which, despite its own pretensions, is full of recipes. Sifton writes in the brusque but encouraging tone of a neighborhood dad coaching a soccer game. Really, you don’t. That asparagus tart recipe ends with a shout: Let’s go!

Book 284

Book White Paper Back of House Document 284

7 Shifts

JULY 16, 2024

I think operators could do more to foster camaraderie, whether through activities, team training, or icebreakers. At Mei Mei, we have a wall with everyone’s picture, their birthday, and their favorite book, and, you know, it’s kind of like a kindergarten class,” says Irene Li. It levels the playing field a little bit.

Coaching 221

Coaching Uniforms Download Training 221

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Simon Sinek in his best-selling book titled Start With Why says that “People don’t buy what you do, they buy why you do it.” Over the last 12 years of being The Restaurant Coach™?, They are committed to training. "

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

JULY 30, 2021

Based on Ubert’s Book, Seven Steps to Success: a Commonsense Guide to Succeed in Specialty Coffee, the 7 Steps program has helped hundreds of independent coffee shops in 30 states become thriving businesses. “Begin by reading the 7 Steps book and then sign the agreements with Scott Fullerton,” she said.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Rocket Fuel

MARCH 26, 2025

Common TvA culprits include: Over-ordering Spoilage due to poor inventory rotation Over-portioning from inconsistent training Recipe deviation Missed Tasks & Accountability Critical daily tasks like inventory counts, equipment checks, or prep routines sometimes fall through the cracksespecially during rushes or shift changes.

2025 52

2025 Cash Management Coaching Demo 52

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Continuous staff training: Regularly train and refresh your team on efficient table turnover practices.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Embrace the Suck

JULY 15, 2019

It might mean updating your menu, adding new services (catering, pick-up, or delivery), or how to train your team to become better at sales and time management. I wrote two books (my first one even won Industry Book and Author of the Year from Nightclub and Bar). Ask yourself why it is working. I was hesitant about joining.

Workshop 225

Workshop Seating Definition Book 225

Gecko Hospitality

MARCH 10, 2023

Coaching -This is not quite the same as mentorship, but has some of the same qualities. A good leadership coach will help you avoid pitfalls and can keep you on the right path. Costs for a leadership coach can vary. You can utilize a coach on a part-time and short-term basis to provide assistance when needed.

Hospitality 98

Hospitality Leadership Coaching Seminar 98

Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. In today’s hyper-connected world, consumers crave authenticity and connection beyond digital storytelling.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? With ready-made training programs available for employees at every level of your organization, you can deploy a continuous development philosophy in no time. Multi-U 2.0

Leadership 78

Leadership Employee Relations Training Coaching 78

7 Shifts

JULY 6, 2023

From there, in our weekly and monthly performance reviews, we have to bring the core values to the table and coach people according to whether they've been living within them or not. So our team members will show up on time to receive you and then bring you into our training facility. And then we point to them. It still works.'

Employee Relations 195

Employee Relations Customer Experience Fast Casual Hiring 195

Restaurant Clicks

SEPTEMBER 8, 2021

The Maid of the Mist is a popular attraction, so make sure that you book your tickets early. Red Coach Inn. View this post on Instagram A post shared by Red Coach Inn Niagara Falls (@redcoachinn_1923). Ask locals where to eat in Niagara Falls , and there’s a good chance that they’ll mention the Red Coach Inn.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Reservations 78

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Have an orientation that radiates hospitality and a customer mindset (see actionable training tips below). Train employees to provide top-notch customer service. Role playing scenarios can really help, too.

Hiring 52

Hiring Customer Experience Customer Service Coaching 52

Culinary Cues

MARCH 14, 2024

Good, as stated by Jim Collins in his award-winning book: Good to Great , is the enemy of great. Vince Lombardi, the famous football coach once stated that: “Winning isn’t everything, it’s the only thing.” Is there pride in the execution of each plate and are servers charged up to present your food to each and every guest?

Coaching 431

Coaching Uniforms Fine Dining Customer Service 431

Crunchtime

FEBRUARY 7, 2024

Employee training and onboarding: what training videos, paperwork, and other tasks need to be completed for each employee in each location? Digitize your standard operating procedures Operators are moving away from pen and paper or distributing physical “books” to standardize their operating procedures.

Operations 78

Operations Audits Cash Management Food Safety 78

The Restaurant Coach University

SEPTEMBER 11, 2017

Nor does the lack of training you probably didn't receive. How many books have you read in the last month? Restaurant management is pretty much the same in that forces around you are constantly trying to throw you off. You just don’t want to get stepped on in the process. How you arrived at this position doesn't really matter.

Management 70

Management Management Leadership Communication 70

MBB Hospitality

APRIL 25, 2018

Strongly introverted people who prefer books and animals to people will struggle more with hospitality jobs. Your experienced consultants will help with training and retraining staff on basic restaurant techniques and help make sure your operations are running as smoothly as possible. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Kounta

SEPTEMBER 2, 2019

They all have the ability to really guide customers through that learning curve in a kind of coaching way, but also in a supporting way. Well, with any new feature that we offer, we make sure that it’s really well supported, first by training our internal teams, so that if you have questions we can help you.

Hospitality 40

Hospitality Point of Sale Coaching POS 40

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I seen the books. You're classically trained. So I give them books and things like that to read. And then I give them books to read like Conscious Capitalism. I really don't need to be there.

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

NOVEMBER 5, 2019

. “While the world’s workplace has been going through extraordinary historical change, the practice of management has fallen behind how people work, live, and want to experience their lives,” say Gallup’s CEO, Jim Clifton, and chief workplace scientist, Jim Harter, in their book It’s the Manager.

Management 444

Management Management Coaching Customer Experience 444

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of those polled are interested gifting recipe books. Based on a survey 2,094 employed respondents, the report finds that less than half of managers (48 percent) have been trained in key areas such as one-to-one meetings, coaching, recognition, or professional development. ” 2021 Resolutions.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Modern Restaurant Management

JULY 27, 2020

Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time. The LibDib “book” is an easily searchable e-commerce marketplace filled with hundreds of unique products. ” Food Delivery Training.

Franchising 443

Franchising Franchise Mobile Ordering Kitchen Safety 443