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There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.
With the right combination of technology and training, hospitality operators can protect themselves while also remaining compliant, even on one of the busiest nights of the year. AI is raising the bar for fake ID detection Artificial intelligence and easy accessibility online have altered fake IDs into highly convincing, scannable documents.
You can use five minutes before service to talk about what happened yesterday, why your labor ran hot, or how the bar team crushed upsells. That’s where scenario training comes in. Create moments in training when your leads have to wrestle with these choices. Daily huddles are a great opportunity to build this muscle.
The holiday season brings bustling crowds, higher sales, and festive celebrations, making it a prime time for restaurants and bars. Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Verify schedules and restrict access to authorized personnel only.
Finding a well-rounded bar manager can be the determining factor in the success of your business. Through the right interview questions, you can find a manager who doesn’t just fit the job but can boost your bar’s reputation. In this article: How do you handle inventory management to keep the bar always adequately stocked?
Training your staff in best practices for serving gluten-free dishes is one of the best proactive measures you can take to avoid such conflicts, as well as to demonstrate your commitment to ensuring the safety of gluten-free diners. How do you prevent cross-contact in your salad bar? If so, what are they?
Every bar manager experiences recurring nightmares of that one delivery day. The cases of product continue piling up and floor management responsibilities are preventing the bar manager from vigilantly checking in each order. Does the bar just 86 top shelf tequila for the weekend? Start with the basics of operating a bar.
After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.
Society Insurance, which provides coverage to the hospitality industry, has put together four tips on how restaurants and bars can help create a safer environment on St. This can dramatically impact the bottom line for bar owners, which is why conflict resolution training is critical for bar owners and staff.
Ahead of this year’s football season, the team at Society Insurance has put together the top four tips on how a restaurant and/or bar can protect themselves, their patrons and their employees as well as create a safer environment for football season and beyond. Understand Your State’s Dram Laws. Obtain Liquor Liability Insurance.
Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. In this guide, we're covering everything you need to know about owning a bar to prepare as well as you can for the big opening day. How Do I Run a Profitable Bar?
Unfortunately, not all restaurants and bars were able to pivot and adapt to the new normal and for many, those doors have closed indefinitely. Restaurants and bars are opening with capacity restrictions and new guidelines. You also want to avoid the expense that comes with training new employees.
Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept. Therefore, training in waste reduction is essential. Therefore, train your staff in waste monitoring practices.
A bar is a profitable business option if you’re looking to enter the food industry. However, understanding how to calculate and improve your bar's profit margin is key to long-term success. One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue.
There will likely be a bar with some food options, room service (sometimes 24 hours per day), a poolside seasonal caf, Sunday brunch, and multiple banquet rooms that at times will have simultaneous events taking place. Are there scheduled classes to focus on building a cooks base of knowledge?
Emerging Trends in Glassware Specialty glassware for signature cocktails has been a growing trend for restaurants and bars for several years, capturing consumer attention through presentation. Current glassware trends include: Clean, simple lines that highlight the aesthetic of specialty drinks.
Smart ways to keep your restaurant or bar running cool, safe, and efficient all season long. For restaurant and bar owners, getting your kitchen ready for rising temperatures isn’t just about comfort; it’s about performance, food safety, and protecting your bottom line.
The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners.
We train the staff through a combination of practical and technical training. is a modern Japanese restaurant offering an authentic kaiseki tasting experience, as well as a seasonal cocktail bar with Japanese-inspired plates, and a members-only Japanese whiskey lounge. ” Newly opened House of Yoshin in Huntington, NY.
All this would be for naught if the service staff was uninformed and lacked the knowledge and polish to present the food properly on a plate that was meticulously cleaned by a dishwasher and complemented by a perfectly chosen, stored, and served glass of wine from the bar. A collective effort MVT (most valuable team), not MVP.
Owners of bars, taverns, restaurants and other establishments serving alcohol kept a close eye on a case before the Supreme Court of Florida this year. million jury verdict against a bar awarded to a young woman catastrophically injured when she was hit by a pickup truck driven by an underage 20-year-old who had been drinking at the bar.
And for more casual outdoor setups – think outdoor bars, beer gardens, or counter-service patios – QR code ordering is a no-brainer. The bar is high, and tech helps you meet it without putting more pressure on your team. Fewer mistakes, faster ticket times, and higher check averages.
In the competitive restaurant and bar industry, customer feedback is vital for success. Restaurants and bars can use it to identify areas needing enhancement, adapt to changing trends, and refine operations. Actively seeking and acting on feedback sets restaurants and bars apart in a competitive market.
However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.
Shockingly, the average cost of a bar fight claim is $109,678.25 (based on Society Insurance information). This can dramatically impact the bottom line for bar owners, which is why conflict resolution training is critical for bar owners and staff. Obtain Liquor Liability Insurance.
They’ve eliminated shared condiment bottles, self-serve coffee stations, and salad bars. Offer single servings of pre-packed options rather than a salad bar. Don’t serve candy, pretzels, nuts, or other snacks in shared bowls (such as at the bar or hostess stand.). Prioritize Training. Update Your Crisis Plan.
Restaurants and bars are often targets for robbery, burglary and theft , so much so that the FBI ranks restaurants as the eighth most common setting for violent crime and nearly half of cyber-attacks target small businesses. Bullet cameras are small, narrow and include an infrared illuminator, which is ideal for low-light areas such as a bar.
Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. A modern POS system for bars goes beyond just processing paymentsit helps with inventory management, staff scheduling, and real-time sales tracking. Lacking pre-authorization and bar tabs.
If you visit the Union Oyster House in Boston (still in operation today) you can belly up to the original oyster bar where some of America’s most prominent early settlers and political leaders enjoyed a pint and a dozen bivalves. Marine Corps were formed and where the first meeting of the Free Masons took place.
. | Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.
Lets take a look: [] RAISING THE BAR Consumers dont know what they dont know, until they know what they didnt know. Of course, if, in this case, too many restaurants open before the marketplace has a chance to catch up, then failure rates will increase regardless of how operators respond.
Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.
Training new people is easier with shorter menus.” Bar seating will be removed and reconfigured to allow six feet between bar stools. Bar servers will take orders and deliver drinks and food but will not linger across from guests. There will not be any bar-top service, but alcoholic drinks will still be available.
Running a bar is a lucrative business, proven by the fact that this industry is estimated to be valued at a whopping $36 billion in 2024. While this could be a rewarding venture, opening a bar is not exactly the same as opening a food business. How profitable is a bar?
This discussion will provide a roadmap for mastering the art of accounting in the world of restaurants and bars. Key Takeaways Understanding hospitality accounting is crucial for efficiency, profitability, and making informed business decisions in restaurants and bars. But, why is this so crucial to your business’s success?
T’s Brunch Bar’s four locations in Metro Atlanta feature dishes with a southern twist and charm, but owner Teneshia Murray had to learn a few lessons before finding the right blend for the elevated brunch concept. That includes making sure they compensated properly and invest in their training to keep them learning and growing.
When prepared tableside, the well-trained server or matre d would crush garlic between sister table forks, rub the interior of the bowl, use finesse to pour the right amount of olive oil, a coddled egg yolk, fresh lemon, salt and cracked pepper, and freshly grated parmigiana cheese. Food for thought.
By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. Set Out Your Goals Every restaurant or bar is different, so choosing the right POS system for yours is crucial. Contact: heather@solvid.co.uk.
The raw bar is getting pricier. At Sweet Catch, an oyster bar in Brooklyn, owner Kawana Jefferson still has a $1 oyster happy hour promotion on the menu, but when oyster prices are high, that promotion comes at a loss. Labor, too, is a factor staff have to be trained to meticulously shuck oysters, which takes skill and a lot of time.
When WWI and WWII ended – restaurants and bars were some of the first businesses to recover. When the Great Depression came to an end – restaurants and bars positioned themselves to thrive. The purpose of colleges is to teach, prepare, train and connect students with the rest of their lives. PLAN BETTER – TRAIN HARDER.
If possible, send guests to the bar while they wait 30 or more minutes for a table. If you don’t have a bar, the guests will either have to wait or come back when you have space. STEP 1 – Meet with the staff and ask if any would like to participate in a training program that will make them “server supervisors.”
Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork. Mental Health Is the New Pandemic.
More recently, as chefs have been working up seasonal menus to highlight local specialties and homegrown bars have been remixing native spirits, Sri Lanka drew millions of tourists in 2024 , announcing the islands comeback on the global stage after a few years of economic uncertainty. But its easy to find great meals if you know where to eat.
As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License. ID, Please?
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