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This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, onlineordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.
So much data is generated at every point within a restaurant, whether fast casual or fine dining. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.
The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. Unfortunately, many already have.
. | Courtesy of Sabine Caf Rich Fox of Sabine in Seattle says leaning more casual has helped his bottom line A version of this post originally appeared on May 28, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.
Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) than they do in casual restaurants (16.5 percent at fast casual restaurants. percent, from 16.93 percent to 17.32
It’s easy to assume that a single diner is not going to bring as much revenue (or tips) to the table, but solo diners also have great flexibility in what they choose to order and the pace at which they dine. Cultivating a Personalized Experience and Welcoming Environment Casual dining or fine dining? Cuisine type?
Since most major QSR and fast casual concepts have already made significant investments in boosting their digital and off-premises offerings, many brands have the infrastructure in place to succeed but are looking for ways to keep up with the increase in demand. Because patrons are not able to dine out, call-ahead orders have increased.
In cities like New York, you’ll find eateries that mirror the bistro’s casual sophistication, while Tokyo’s intimate wine bars reflect a similar ethos of warmth and simplicity. Similarly, the rise of casual fine dining echoes the bistro’s knack for blending refinement with accessibility.
launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint and accompanying webinars are available on the company’s “Make it Now” online platform, designed to provide operators resources and solutions to help them adapt to changing industry needs.
100 percent of states have Restaurants open indoors and 98 percent of states have Bars open indoors, with some capacity measures in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. . velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020.
This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6
This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.
Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.
We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. One great thing about the online delivery market is that it produces massive amounts of data. Heloise Blaure, founder of HomeKitchenLand.com.
Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.
A restaurant’s brand identity is the cumulative effect of what your guests see, taste, smell, feel and hear at your restaurant, online, and in the world at large. A restaurant’s brand identity is the cumulative effect of what your guests see, taste, smell, feel and hear at your restaurant, online, and in the world at large.
Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor. Conversely, a casual neighborhood sandwich shop may name their sandwiches after local heroes or landmarks. Menu design.
However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy onlineordering will have the greatest impact on operations over that same time period.
Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.
Bars and nightlife businesses were among the hardest hit, with consumer interest down 81 percent. In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Singapore recognized a similar increase. In the U.K. In the U.K.
“The challenge – and opportunity – for those in the Casual/Midscale category is to be more nimble so that they can also pivot quickly in response to changing circumstances. The company reviews the increase in online search activity for a brand or product in the minutes following an ad airing.
This will enable brands to better manage off-premises orders and balance their hybrid operating models. The concept of self-service will continue to evolve as consumers become accustomed to placing orders with devices. This is a favorable trend customer-centric bars and restaurants will embrace.
Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless onlineordering, contactless payment and curbside pickup. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.
Its your chance to turn casual diners into consistent regulars, promote new menu items before they even hit the table, and build a real sense of community around your restaurant. Recipes or Cocktail How-Tos for At-Home Experiences Give your subscribers a taste of your bar or kitchen at home.
Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.
Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.
Paul Wahlberg is Chef/Co-Owner of Wahlburgers, a casual dining restaurant and bar founded by the chef and his brothers Mark and Donnie. Wahlberg : For us at Wahlburgers, we were fortunate to have already had the foundation built for onlineordering and takeout. Kyle Collins. Chef Paul Wahlberg.
Conducted in partnership with Teneo via online surveys between June 22 and July 2 in Florida, Washington and New York, the results offer insight into how the pandemic has impacted restaurants, how operators have adapted and what will bring diners back through their doors. Innovating During COVID-19.
Add a dynamic QR code link to seater receipts, allowing operators to point guests to any relevant website including digital menus, loyalty programs, COVID-19 policies, promotional offers or online payment options from the comfort of their own device.
Spanish Diner in New York supersizes their specials on a wall-sized slide frieze above the bar, inviting your eye around the well-appointed space and up to the gloss black ceiling (also the underbelly of the neighborhood’s famous High Line). Leave a spot for feedback for customers to highlight why they ordered, not just what.
People across the nation are voicing eagerness to resume their social activities, and comfortably and confidently return to their favorite bars and restaurants. Even better, customers who make their orderonline can be instantly greeted and handed their meal the moment they walk through the door.
Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process onlineorders. While that sounds amazing, Spain Wine Bar is not a mature restaurant yet and I expected it to be much higher than the previous year.
Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Forecasts: Summer (in ranking order).
The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.
Even a casual corner bistro can easily book up. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. As more restaurants have moved to online bookings, many also require a credit card deposit as a defense against no-shows.
Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Identify your audience Whether you’re running a lunchtime hotspot in the financial district or late-night takeout joint by bars and venues, knowing your customers is critical. What are they ordering?
Alcohol is a key driver of sales in the fine dining segment, with nearly two-thirds of orders including alcoholic beverages. “They’re concerned about rapidly changing consumer preferences, which demand constant diversification of their menus, and an overcrowded onlineordering and delivery market.”
Customers sit down, order from a menu, and are served by waitstaff. Cafes Cafes fall between full-service and quick-service restaurants because customers often order and pay at the counter, but they still provide some semblance of table service. They prepare food specifically for delivery through onlineorders.
Increasing self-order kiosks and touchless self-checkout terminals. Expanding mobile ordering and contactless pick-up or desk delivery. Alternative service styles for hot bars and salad bars. Zuppler launched Menu Anywhere On-Premise Contactless Ordering on the Zuppler “Menu Anywhere” Platform.
Like the coffee and wine industries, the entire beer ecosystem was upended as the COVID-19 pandemic shuttered breweries, closed bars, and scared people away from beer shops. Operations that remained open the last few months found new ways to serve customers; others are now reopening alongside bars in some states.
With new chairs, tables and barstools, the revamped restaurant boasts an upgraded bar look and feel. On the ordering side, the brand improved its signage for to-go orders and is also planning to leverage technology with the rollout of a new onlineordering system.
Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. In the wake of the recent social unrest across the country, Boston’s Pizza Restaurant & Sports Bar (Boston’s) is stepping up to help raise funds and show its support for fellow restaurant industry employees. metro area.
” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list.
Their enthusiasm for our brand coupled with their deep experience developing successful polished casual and fast-casual restaurant brands in Alberta make them the perfect partners to bring CPK into Canada for the first time. Earlier this month, Roy Rogers also opened an online store selling fun branded gear to its biggest fans.
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