7 Shifts

AUGUST 16, 2021

But it's the good shifts, when the front of house and back of house are flowing like a symphony, when customers are delighted, and the restaurant atmosphere feels effortless—that's the best part about restaurants. The way to run great shifts is to get out ahead and schedule pre-shift meetings. What is a pre-shift meeting.

Front of House 397

Front of House Back of House Coaching Customer Service 397

Culinary Cues

JUNE 16, 2023

Next week he would graduate from high school and James the cook at his diner invited him back for dinner and a chat. It was great, but my back didn’t agree, and I eventually had to step out of that role. Last summer he had a job as a dishwasher in a local diner. Too many of his friends took the wrong fork in the road.

Kitchen Safety 327

Kitchen Safety Back of House Hotels Food Safety 327

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? It was a job and a paycheck, a signal that I wanted to take on some responsibility, and the beginning of a six-decade work ethic, but there were no pats on the back for a choice of careers.

Back of House 420

Back of House Reference Presentation Mobile Ordering 420

Modern Restaurant Management

FEBRUARY 8, 2024

Restaurant staffers clean the front and back of the house every night before closing and tidy up before opening every day. Ask for references. Make sure anyone you want to hire has well-trained staff and more importantly experienced supervisors on the job site for every job. They should be willing to share.

Specials 193

Specials Operations Hiring Front of House 193

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 108

Training Café Kitchen Safety Back of House 108

7 Shifts

APRIL 23, 2021

Imagine if you were furloughed from your job then offered it back with more responsibility and less pay; you probably wouldn't be in a hurry to return to that job either.”. As we start to welcome back workers, doing things as they were before isn't going to work—especially in hiring. Adam Ranier, Writer, Restaurant Manifesto.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Culinary Cues

OCTOBER 20, 2021

Some talented people are not the best cooks and chefs and quite often the most intelligent (using commonly referred to scales of measurement) are lacking in common sense. In the end, from my perspective, the ones who exceed their own and other’s expectations are the ones that find strength in the school of hard knocks.

Front of House 421

Front of House Uniforms Back of House Kitchen Safety 421

Modern Restaurant Management

JUNE 2, 2022

Here, using data from Intouch Insight ’s 2022 Restaurant Trends Report and ongoing consumer surveys, we’ll explore the importance of offering a mobile ordering option and why you should keep these interactions as direct as possible, as well as the key drivers that keep consumers coming back. Set the Bar. Stay Connected.

Mobile Ordering 186

Mobile Ordering Front of House Back of House Consumer Goods 186

Culinary Cues

SEPTEMBER 14, 2019

Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. I have always been blessed to count a significant number of true chefs as friends. TEACH SOMETHING NEW EVERY DAY.

Front of House 292

Front of House Communication Leadership Back of House 292

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Selection ($645.04): Restaurants invest resources into interviewing candidates, calling references, and conducting background checks. The average restaurant employee, however, change jobs every 56 days !

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

NOVEMBER 3, 2021

When you think about issues that arise in your restaurant that could cost you significant amounts of money, what first comes to mind? If you're like most restaurateurs it's things like theft (both time and material), lawsuits, spoilage, or staff turnover. Table of Contents. The cost of restaurant cybersecurity. The cost of restaurant cybersecurity.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Back-of-House and Front-of-House are an even split. Table of Contents. What about managers?

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? What is a Rotating Shift? Fixed Versus Rotating.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

NOVEMBER 17, 2020

Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. Employees can refer to evaluation forms to track their progress and set professional development goals.

Point of Sale 370

Point of Sale Download Communication Reference 370

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner. There are a lot of jobs available in the restaurant industry. But there's one thing between you and the role you want: the interview. Plus what kind of questions to ask the interviewer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Culinary Cues

NOVEMBER 25, 2019

Maybe it’s a local diner as a dishwasher or assistant to a short order cook; maybe it’s a fast food operation as a “sandwich artist” or grill person for that hamburger chain; or maybe it’s a summer snack bar where you learn to walk through all of the steps. For a few, at some point that changes. When almost all of your friends are also cooks.

Fine Dining 389

Fine Dining Food Order Uniforms Back of House 389

EATER

FEBRUARY 14, 2024

But the most important thing I have to say is that they really wanted Colin Flynn to do the styling; we refer to him around the house as the Meryl Streep of foods. Did you reference Capote’s recipe? We spoke to food stylist Tamara Reynolds about creating the restaurant — and meals — at the center of that world.

Food 115

Food Back of House Airlines Reference 115

Embrace the Suck

APRIL 26, 2020

It’s not until they’re almost gone that they wake up and try to get things back under control. A hammer on the table doesn’t build a house on its own. In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water. What the Hell is a KPI? Why Do You Need to Track Them?

Cash Management 435

Cash Management Point of Sale Inventory Bar 435

Restaurant365

JUNE 22, 2021

Training your store-level managers and your kitchen staff about food waste reduction is critical to improving overall Cost of Goods Sold (CoGS). Training your store-level managers and your kitchen staff about food waste reduction is critical to improving overall Cost of Goods Sold (CoGS). Train your store-level managers.

Compost 88

Compost Food Waste Front of House 88

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? What is a Rotating Shift? Fixed Versus Rotating.

Front of House 195

Front of House Employee Relations Back of House Take-out 195

Goliath Consulting

APRIL 28, 2020

The topic of switching to self, or in-house delivery has been a widely-debated issue among independents these past couple of years, and it will most definitely be a hot topic as restaurants begin to open their doors again. Just as the third-party delivery model has its pros and cons, so does in-house delivery.

Delivery 107

Delivery Food Back of House Franchise 107

Cheetah

OCTOBER 18, 2021

Customers who have been cooped up at home for the past two years are anxious to get back to dining out. As we get back to eating together, this is one gap that needs to be bridged. Staff have every right to demand their boss has their backs when they are being harassed or harshly criticized.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

7 Shifts

SEPTEMBER 10, 2021

They provide insights into business strategy, guide business decisions, and are a reminder of why you started. If mission statements are that important, you'd think more restaurateurs would spend time creating theirs. Unfortunately, not all restaurateurs recognize the value of a well-thought-through mission statement. The result? The good news?

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Embrace the Suck

MARCH 22, 2019

While others sit back and accept the labor market as being a challenge, innovative restaurants see this as a time to stand out. You can no longer sit back, post a few help wanted ads on the internet and “hope” some people apply. You need to play offense and stop hanging back waiting for qualified applicants to come to you.

Recruiting 249

Recruiting Social Media Back of House Hiring 249

The Restaurant Times

JUNE 30, 2021

The role requires them to be a ‘jack of all trades’ and oversee functions that are as diverse as stock management and employee training. . The role requires them to be a ‘jack of all trades’ and oversee functions that are as diverse as stock management and employee training. . The COVID-19 pandemic has hit the restaurant industry hard.

Operations 52

Operations Management Management Front of House 52

The Restaurant Times

SEPTEMBER 23, 2020

Boosting your restaurant employees’ morale not only improves retention but also helps restaurants in saving huge money on hiring and training. Train Your Restaurant Staff. Providing proper training to restaurant staff is exceptionally crucial for improving the retention rate. Promote A Healthy & Friendly Atmosphere.

Back of House 98

Back of House Document Training Hiring 98

SpotOn

FEBRUARY 13, 2024

Retaining your employees doesn’t just save you time reviewing applications , interviewing, and training but also money. While there’s always a learning curve when you start a new job, having a clear reference point can help shorten the onboarding period and help new employees hit the ground running.

Employee Relations 52

Employee Relations Restaurant Law Hiring Food Safety 52

7 Shifts

APRIL 1, 2020

Many restaurants in the United States and Canada have already had to shut down or reduce their operations to off-site dining only in order to support social distancing measures. If you are experiencing feelings of hopelessness, panic, or isolation anxiety during these difficult times, know that you are not alone.

Social Media 366

Social Media Outdoor Download Take-out 366

The Restaurant Times

MARCH 14, 2022

Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH). The FOH operations refer to activities that involve interaction with the customer, such as the waiting staff, lobby area, dining arrangement, etc. Here is the list: 1. Recruiting And Onboarding.

Management 52

Management Management FOH BOH 52

The Restaurant Times

JUNE 26, 2021

This will give you a clear structure to focus on and help you refer back in times of need to know you’re on the right track. . With so many restaurants shutting down and a high attrition rate, it is probably a good time to restaff your restaurant or bring back the old crew. Formulate A Revised Restaurant Business Plan .

Kitchen Safety 84

Kitchen Safety Food Safety Back of House Front of House 84

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. A team member gets an incentive if the person they referred gets hired. Ideally, the same manager would do the interview, onboarding, orientation, and first day of training with that team member.

Hiring 195

Hiring Training Management Management 195

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Xtra Chef

NOVEMBER 18, 2020

Incorrect or inconsistent kitchen training can lead to larger portion sizes than planned. Refires occur when a plate of food is sent back to the kitchen and needs to be remade. To forecast your par levels, refer back to past sales data. Food waste is a serious environmental and humanitarian issue. Food Spillage.

Waste 110

Waste Food Front of House Compost 110

Lavu

MARCH 30, 2020

All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. This documentation should be available for all to see in an employee handbook or posted in the back-of-house, so people can refer back to it if there is a clash of opinions regarding obligations.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

360Training

JUNE 11, 2020

Foodborne illness can happen at home, but approximately 60% of outbreaks trace back to restaurant service. They’re referred to as Potentially Hazardous Foods (or PHFs). According to the CDC, one in six Americans gets foodborne illness every year, killing over 3,000 people annually. during processing and manufacturing.

Allergens 78

Allergens Front of House Kitchen Safety Equipment 78

EATER

JANUARY 31, 2024

Jimmy Pan doing his thing. Photo courtesy of Jimmy Pan. Photo-illustration by Lille Allen Dragon’s beard candy is a staple of Chinese and Lunar New Year celebrations, but in the U.S. Every weekend for nearly three decades, Pan judiciously filled orders of the white, fluffy candy from his stall in Toronto’s chaotic, cacophonous Pacific Mall.

Social Media 123

Social Media Online Ordering Hiring Back of House 123

Restaurant Engine

FEBRUARY 24, 2021

More expensive than the resources listed so far, Restaurant Zone offerings include job listings, background, and reference checks, and even a 100-day replacement guarantee if the candidate leaves your restaurant for any reason. Their goal is to help restaurants transition back into business while managing the Covid-19 pandemic successfully.

Hiring 64

Hiring Website Management Customer Service Customer Experience 64