ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

ChowNow

FEBRUARY 13, 2025

It puts you in control of your brand, helps customers find you online, and makes it easier for them to view your menu, book a table, or place an orderand thats just the beginning. The ways a website can drive more orders and reservations while cutting costs. A well-designed website does more than just make a good first impression.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Before you spend the money and roll out a dozen new tablets across your front of house and kitchen, its worth asking: Are these things actually built for the job?

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Recipe management software, on the other hand, standardizes menu items and monitors dish costs. Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. Fast forward a year later and the economy is recovering, albeit at a slow pace. Kitchen operations.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

APRIL 20, 2020

Lacking cash reserves and the resources to access money (traditional bank loans), most restaurants were forced to lay off their employees. For starters, we are modeling a smaller restaurant with less front and back of the house staff. Everyone wants to go back to their favorite restaurants for their favorite meals.

Front of House 525

Front of House Back of House Reservations Seating 525

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MARCH 28, 2025

These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. Front-of-House AI Applications One of the best things about AI is that while it helps your staff, its also giving your customers a better experience.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Personalization with Data. To meet their expectations, operators can use detailed, data-driven guest profiles. Making More Informed Decisions.

2023 474

2023 Guest Recovery Back of House Customer Service 474

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Be Transparent About Safety. Think Beyond Your Four Walls.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

JANUARY 26, 2022

On Valentine’s Day, restaurants fill up quickly with reservations from couples eager to spend a romantic night together. Create a Prix Fixe Menu. A prix fixe menu features a fixed multi-course meal that is served to all customers on a specific night, often for holidays like Christmas and Valentine’s Day.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. ." Utmost care and attention is required today."

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. From ordering food to reserving a table, they want to do things digitally. Digital service : Despite the convenience ordering online and reservation apps provide, diners still like human interaction with their transactions.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

MAY 20, 2020

You should still use it as an opportunity to go the extra mile, however, by including special menu items on this page. After all this is over, you'll stand a much better chance of retaining this new business – thus helping you get "back to normal" as quickly as possible. But thankfully, all hope is not lost.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

Modern Restaurant Management

FEBRUARY 1, 2022

While the restaurant and foodservice industry added back 1.7M While the restaurant and foodservice industry added back 1.7M Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. million by the end of 2022.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

OCTOBER 7, 2024

In 2025, more plant-based menu items will be appearing at an incredible rate of speed as well. It also means fewer chef-driven creative specials and more management-driven menu items. History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. This is a trend I hope will go away.

2025 474

2025 Loyalty Program Waste Compost 474

ChowNow

JANUARY 23, 2025

You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? Time Management: 80% of tasks completed often come from 20% of the effort. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

FEBRUARY 2, 2024

This data can be used to make informed decisions about staffing, menu changes, and promotional offers. Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Culinary Cues

MARCH 26, 2022

Again, turn to the National Restaurant Association for guidance. [] PRICING YOUR MENU BY COMPARISON. More often than not – the success of your restaurant begins with effective menu planning, proper pricing, and consistent execution. Training ALWAYS pays back in dividends. How hard can it be – right?

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. If you have a bustling restaurant, having faster table turnover is one of the best ways to increase both revenue and customer satisfaction.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

JUNE 12, 2024

and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners. The report, which surveyed 127 restaurant executives across the U.S.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

AUGUST 25, 2020

In a post COVID-19 world, restaurant design must evolve and adapt to the new normal. With the evolution of the hospitality design, Heating, Ventilation and Air Conditioning (HVAC) systems will need to adapt to the changing architecture. Additionally, restaurants will experience a significant shift in technology and customer service.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. The wonderfully diverse makeup of the restaurant workforce (49 percent of employees are minorities) presents unparalleled opportunities centered around food, especially with regard to menu development and team bonding.

Hospitality 472

Hospitality Front of House FOH Leadership 472

ChowNow

MAY 16, 2025

Its where potential customers decide if they trust you enough to place an order, reserve a table, or recommend you to a friend. Its where potential customers decide if they trust you enough to place an order, reserve a table, or recommend you to a friend.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Culinary Cues

JUNE 29, 2024

The chef invests time in building a signature menu, testing recipes, establishing plate presentations, and making sure the best ingredients are within the teams reach. MAKE the time to walk the dining room on occasion, stop at tables, offer advice on menu items and drinks, smile and thank them for choosing your restaurant.

Dine-in 345

Dine-in Customer Experience Back of House Customer Service 345

Culinary Cues

JANUARY 20, 2024

There has always been a commonsense way to build a menu knowing that in the end it is the beverage, and the bookends (appetizers and desserts) that hold the greatest opportunity for profit. A menu should thus be designed and priced to make those items seem essential. Not necessary!

Fine Dining 449

Fine Dining Back of House Food Truck Pricing 449

Culinary Cues

DECEMBER 3, 2022

I can feel the knot in that muscle move slowly from the top of my ankle to the back of my knee. My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. Can’t make it in.”

Back of House 435

Back of House Hotels Front of House Book 435

SpotOn

JANUARY 14, 2025

Restaurants weren’t always about exclusive reservations and expertly fused small plates.   “Back in the day, you were served a restorative—a soup made from barley and onion with beer or whatever herbs you had at the time,” says Gordon. ” Renee Gordon is no historian.

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

Culinary Cues

MAY 16, 2022

The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. Tom and everyone else knew that more than half of those reservations would be crammed into the 7:00 hour; so, there would be no room for mistakes and no patience for a lack of adequate mise en place. Your dictionary.

Café 439

Café Front of House Point of Sale Back of House 439

EATER

AUGUST 23, 2023

In my house, Nutella can sometimes be an easier sell. I was just back in LA for several weeks, and it’s funny, I don’t know all the places in LA anymore. There’s like two pastas on the menu, three proteins, some salads, a cheese. She has a podcast , a memoir , and has mastered the art of the Instagram story.

Reservations 245

Reservations Back of House Definition Social Media 245

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

NOVEMBER 27, 2024

AI usage has also skyrocketed, primarily in the back-of-house. Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent).

2025 221

2025 Loyalty Program 2024 Back of House 221

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352