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What can restaurant operators do to bring in new guests and keep them coming back for more? For back of house, operators should focus on tech that drives speed, efficiency, and cost savings. In the front of house, there should be a more cautious approach to ensure customer service is always at the forefront.
Back-of-House (BOH) : Sharing with BOH staff is less common but increasingly considered to ensure equity. Tipping policies affect morale, teamwork, and the overall success of your establishment. Here's a detailed guide on how to navigate this important issue effectively. Mediation : Use a neutral party (e.g.,
Both the House and Senate have introduced versions of the bill, which, if passed, would allow tipped workers to exempt a portion of their tip income from federal taxes. A new piece of legislation has recently caught the attention of restaurant workers and employers alike: the No Tax on Tips Act. But it’s not without complications.
In those early days of European coffee houses, during the 17 th century, politics were the main source of conversation. In the American colonies, public houses, or taverns, followed suit as meeting places for the common man and self-proclaimed intellectuals. Today we are engulfed in information and misinformation.
fewer back-of-house employees and 2.8 fewer front-of-house employees. Restaurants are operating with 6.2 Learn what thriving brands are doing to address labor shortages, streamline operations, and maximize efficiency, all while increasing their bottom line.
Looking back, I was optimistic—perhaps a bit naïve—about what scaling would require. I also picked up a lot of new vocabulary—lumper, FOB, EDLP, and scan back all became part of my vernacular. Scaling an artisan food business is no easy feat. Through this relatively simple idea, High Point Creamery was born.
A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Optimizing Back-of-House OperationsBehind the scenes, AI is making significant strides in improving restaurant efficiency.
In 2025, I expect automation to keep expanding beyond back-of-house applications into more guest-facing roles. Innovative service models, such as pop-up bars with unique themes or hyper-localized menus, will keep customers coming back. As we navigate these changes, one theme stands out: innovation.
" Photo by Parker Hospitality Bringing a refined twist to a nostalgic favorite Urban Hill in Salt Lake City has a tableside s’mores experience with every element made in-house. ” Newly opened House of Yoshin in Huntington, NY. "We offer tableside prosciutto carts with three different prosciuttos. .”
Speaker: Shawn Imbeault and Geoff Loukes, Sculpture Hospitality
Back of house analytics. In the past year, we've learned that maximizing profit margins can determine whether your restaurant stays afloat when times get hard. It takes a lot of perspective and a ton of experience to optimize your net profit from within, so that's where we come in. Managing proper PAR levels.
While this uncertainty may seem like a challenge, it also offers restaurateurs the opportunity to step back and look at the factors that may be eating away at their bottom line. Owners and operators need to focus on back-of-house spending to find ways to reduce expenses. One often-overlooked area is water consumption.
This way, non-local employees can secure housing, managers have adequate time for training, and the business has ample runway to find the best employees for their needs. Restaurants added nearly 70,000 jobs this September, a sign of hope that demand will grow despite inflation-weary consumers’ pullback on restaurant spending.
Front-of-house teams juggled high guest expectations with paper logs, manual reports, and legacy systems that weren’t built to keep up with the pace of service. They’re the operational nerve center—linking the front-of-house, back-of-house, and everything in between. Real-time insights?
Around 33 to 40 percent of food goes to waste each year. A large chunk of that comes down to complex problems in global food supply chain management that most restaurants have little control over. What restaurants can do, however, is re-think how their direct food supply is managed – from transport to inventory control.
The list goes on well beyond the restaurant back of house or food and beverage related challenges. Advanced analytics and forecasting. automated procurement. you name it, tech companies (like Apicbase) are already working on it. Think, a 25-75% reduction in food waste that translates to millions of dollars in savings.
In 2018, I opened a self-serve tap house and sports bar called Auggie’s Draft Room. It’s probably not what you think, and it might even be easier than what you’re doing now. Every story deserves an unforgettable ending. Of all the concepts I’ve brought to life, this one stands out as my most successful.
Self-order and payment kiosks as well as QR code menus are streamlining front-of-house operations, improving order accuracy and speeding up service. Behind the scenes, digital kitchen solutions and automated inventory tracking are enhancing back-of-house efficiency.
As the industry began to get its feet back it immediately faced another unfortunate curve, the confluence of demographic trends. For an industry full of leaders long ago accustomed to handling staffing shortages, the past few years have but restauranteurs to the test. The next few will be no different. Beginning last year through 2027 4.1
– Salad House CEO Joey Cioffi In 2025, restaurant chains will increase their usage of connected equipment to be more responsive, resilient, and ready to meet evolving customer expectations in a data-first, efficiency-focused world. At the same time, technology is poised to play an even bigger role in the coming year.
Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. Too Much Tech Is Not a Solution. Want to be Tech-Savvy? Start with Your Staff.
From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.
Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. After all, when teams are aligned and able to provide quality service almost instantly, guests notice, appreciate the teamwork and keep coming back.
Tipping expectations have skyrocketed, and consumers are pushing back. Standardized Tip-Sharing: A Team Win Tip pooling helps level the playing field, ensuring that both front- and back-of-house staff benefit. According to a recent Bankrate survey , nearly one in three Americans think tipping has gone too far. Timing is key.
It’s also critical to have equipment that is well cared for and cleaned correctly on a regular basis. That includes food prep equipment like mixers, food processors and slicers. Fortunately, the processes don't have to be complicated or time-consuming. Staff can do this at the start or end of a shift.
Just put the knife in the back and twist it.” “Don’t jam it in there,” he would say. Charleston, South Carolina’s oyster season starts in November. There’s no snow and no glove and scarf combinations, but for my family, this was when holiday traditions would begin. Their salinity balances the smoky and semisweet flavors of red rice.
In the back of the house, rampant inflation and ongoing supply chain disruptions are cutting into margins. Simultaneously, staffing is an urgent and ongoing front-of-house concern. It is even more so for independent restaurants, which usually have one manager for all front- and back-of-house duties.
Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. And according to Technomic, Inc.,
Replacing a front-of-house employee costs an average of $1,056, while back-of-house replacement jumps to $1,491. Management replacement is even more expensive at $2,611 per position—nearly 150 percent higher than front-of-house costs.
When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.
Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news.
Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. Keeping your staff busy and happy is guaranteed to provide the feeling of fulfillment many operators in the foodservice industry don’t think about. A busy staff means productive staff, which is good for business.
The Independent Restaurant Coalition is urging Congress to reconsider a tax break on tips, saying it would further create an imbalance between servers and back-of-house workers.
I came across an old quote from Phylicia Rashad (for those my age – the lead actress in the series “Fame” from many years back) that gave me another opportunity to think about the cooks that I know and have known over the past five (nearly six) decades and why I chose to stand in front of a range. Art is the basis of human expression.”
Whether it is a server, the bartender or the dishwasher.Trash disposal must be taken care of properly.Having a clean back area by the dumpsters starts with the staff. Whether it is a server, the bartender or the dishwasher.Trash disposal must be taken care of properly.Having a clean back area by the dumpsters starts with the staff.
They then would haul those caddies through the back of the house and often through the parking lot to a dumpster, where they would pour the oil into a grease trap. “Being able to simplify operations for the back of house was the biggest reason I wanted to make the switch,” Neal said.
That’s where waffles come in: they’re high margin for the operator, crave-able and on-trend for the consumer and efficient for back-of-house. Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning.
Craft instant can be traced back to 2016, when two competing small-scale producers entered a market traditionally dominated by industry giants such as Folgers, Nescafé, and Starbucks. Here’s how it works: Roasters send beans to Swift, and Swift sends them back instant coffee. “We We tried a ton of them to find the best.
With the rising costs of goods, consumers growing more conscious of spending habits, and private equity-backed brands popping up in communities large and small, mom-and-pops are in danger of adding to the failure statistics. Today, independent restaurants can and should tap into those same tools–without the massive corporate budget.
The impact of tariffs are top of mind for many restaurant operators and a cause for anxiety. According to The Distilled Spirits of the United States (DISCUS), the most recent timeline regarding alcohol products calls for: April 2 : The U.S. April 13 : The EU’s previously imposed 25-percent tariff on American whiskeys is currently suspended.
Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Prior to the pandemic, restaurant jobs – especially those back-of house – have seen high turnover rates. fewer employees in the front-of-house and 6.2 Across the U.S.,
Dark colors in back-of-house environments provide practical benefits by concealing inevitable kitchen stains, while lighter palettes in customer-facing positions create perceptions of cleanliness and approachability. In the food service industry, branded apparel is a critical extension of your business's identity.
To further promote the social aspect, we’re also building bars towards the front of our new builds, rather than “old-school” counters placed in the back. The bar area may have once been the seat of last resort, but now, it’s often the most popular seat in the house. The bars can seat up to 18 people.
Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. ” Mix more drinks or turn more tables?
11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. By Joe Guszkowski on Jun.
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