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Think of what your restaurant can accomplish with quality auditing. Audits can also help brands identify (and fix) areas of non-compliance, as well as spot (and address) potential threats. These significant benefits make it clear that regular quality auditing is a must for all restaurants. Luckily, the tide is turning.
A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. Auditing Classifications : Double-check exempt versus nonexempt statuses for all employees to avoid costly fines and incorrect paychecks and tax withholdings.
A lack of preparation can lead to hefty fines, operational disruptions, and even criminal charges. Restaurants struggling to operate because workers, afraid of being detained, have quit or failed to show up for shifts. Having a clear action plan can help reduce panic and ensure operations continue smoothly.
unclear user permissions, irregular password auditing) Reliance on default settings (e.g., In conjunction with thorough preventive measures such as vulnerability scanning and penetration testing , operators are already taking more effective steps to avoiding data leakage. Train the team and roll out.
Tips for restaurant HR leaders and operators to respond more effectively—without wasting time or losing money Years ago, when I was leading HR at Potbelly, I got hit with an unemployment claim from a former team member who had clearly quit. Operators and managers are the eyes and ears on the ground—they know what happened.
However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Kitchen operations. Employees can better understand their tasks and responsibilities with structured restaurant operations.
These include: Food Costs Labor Costs Occupancy Costs Operating Costs Marketing and Promotions Expenses Every successful restaurant owner knows that tracking these isnt just a bookkeeping exercise; its how you spot opportunities to save money, collect data for better decision making, and run more efficiently. Are you overstaffed on slow days?
In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.
It takes commitment alongside some investment in specific areas of operations. Training Staff It does no good to look at waste reduction strategies for your restaurant’s operations if your staff doesn’t have a similar commitment to the concept. Therefore, training in waste reduction is essential.
Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Can you provide an example of how you’ve improved employee performance through training? Can you provide an example of how you’ve improved employee performance through training?
Restaurant operators should leverage digital tools to fight these serious – and simultaneous – threats to our food supply. Technology can boost business operations in a variety of ways. In the coming year, operators should rely on restaurant technology (ResTech) to help them: 1. Train Differently (and Better) than Ever Before.
Restaurant management and operations personnel are always on the search for proactive ways to increase operational efficiency and reduce waste while complying with local regulations. Transparency across operations allows corrective actions to take place before an incident occurs. Leveraging Digital Visibility.
Ghost kitchens allow operators to utilize commercial kitchens – sometimes in shared spaces with other brands – without the overhead of a full restaurant space and staff. Commit to ongoing training. All workers must be trained in food safety, not just upon hiring, but throughout their tenure. Audit differently.
Yet many restaurant operators remain underprepared when it comes to integrating legal and insurance considerations into their cybersecurity response plans. Because a cyber incident requires coordinated action, being prepared also means de-siloing operations among IT, operations, legal, and finance departments.
By modernizing employee task management, quick service restaurants (QSRs) can streamline routine health and safety audits. When these procedures are regularly followed, QSRs have the ability to automate additional operational processes, improving employee productivity and ultimately better serving customers.
Trust is built when company leaders demonstrate a strong commitment to food safety and provide the necessary resources – including training, tools, equipment, and support – to ensure compliance with regulations and best practices. Build Trust One of the foundational pillars of a robust food safety culture is trust.
With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so.
It’s a great tool for our overall success,” said Emily Lyall, operations manager at the Lafayette Public House , a coffee, bar, and kitchen. Independent restaurants can get help through utility energy audit and equipment rebate programs—if their state has them. Not all California restaurateurs agree. We’re very open to induction.
Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors. Are your staff sufficiently trained in how to handle your customers? Do you meet the expectations your marketing creates? The list goes on.
Between their training and from other similar clients, they should have the confidence to answer your coverage questions. Ensuring your staff are properly trained, certified, licensed and able to be covered by the appropriate insurance is essential to keeping your customers safe and protecting your business from costly fines.
Overall, automating the recall process can cut recall times in half (or more), resulting in labor and operational cost savings up to 90%. To incorporate automation into your restaurant: Audit your current recall process and identify where manual tasks create bottlenecks. Collaboration.
At its base, strengthening your food safety culture requires great communication, ongoing training and reminders, and an incentive-based system to build collaboration instead of a punitive system, which often compels employees to do the minimum. Increase Self-Assessments at Every Location. Invest in Software Solutions.
For restaurant operators, it’s important to understand what is driving this “knowledge gap” and the steps they can take to close it. Read on to learn what’s driving the food safety knowledge gap and what leaders can do to optimize how they are operating safe and hygienic restaurants.
After surviving the worst of the COVID-19 pandemic, restaurant operators are now facing record high food costs, ongoing labor shortages, inconsistencies in the supply chain, and quickly changing guest preferences. 2 – Give Employees Training and Education Opportunities. 3 – Foster Better Communication.
Technology, like SaaS-based quality and audit software, has changed the ISO compliance process significantly, making it much faster, easier, more accurate, and less of an administrative burden. Augmented reality tools are improving compliance training and helping employees better understand ISO standards and procedures.
In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience.
Number Three : Audit your time keeping. Number Four : Audit sales every half-hour in your POS system. Number Seven : Last but not least, make selection and training a priority. They’re not working, and they are milking the time clock. Make sure that your employees are punching in with the right job codes.
Quick Service Meets Compliance QSRs face significant challenges in maintaining high levels of food safety, with 28% of QSR operators citing food safety as their top challenge. Keeping Costs Low In the constant search to cut costs wherever possible, budget management is essential to the operation of quick service chains.
Lawton has 25 years of experiential operations and marketing experience spanning branded consumer products. How important is continual training? Regular Audits and Quality Checks : Conduct periodic evaluations of store performance, including mystery shopper programs, to identify and address inconsistencies.
” The COVID-19 pandemic has changed the way businesses operate, and the restaurant industry is now learning to navigate this “new normal.” This includes quality management software and auditing apps. Train Employees Regularly. Invest in Digital Tools. Educate Employees and Customers.
Regularly audit your suppliers’ practices and request documentation to confirm that they’re still in compliance. Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions. These credentials indicate adherence to high safety standards.
Here is a 10-points checklist you can use to assess your current readiness and create a suitable plan for improving electrical safety: Routine audit of all electrical devices, equipment, fixtures and wiring. Employees are trained in Fire Safety Procedures. Locating and operating breaker switches. Inspect wiring.
Prioritize Training. Conduct regular, ongoing food safety training to reiterate the importance of the new COVID-19 protocols on top of other food safety initiatives. Now is the time to implement self-audits and assessments to ensure compliance around safety and quality initiatives. and emergency personnel (e.g., Limit Crowds.
.” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. If you haven’t already, prioritize updating your restaurant’s existing policies and operating procedures in writing. Improve Team Communication.
Brands of all sizes must conduct regular safety and quality audits to ensure all locations are consistently compliant. In these traditionally in-person audits, inspectors often find issues that need to be corrected, and would tell the brand location’s operator what was wrong.
It’s ideal to conduct regular audits to make sure there aren’t unnecessary losses. For instance, if you operate in Indiana, North Carolina, or Oklahoma, they should know that happy hours aren’t allowed in those states. As such, knowledge of the law and how to train staff to comply is crucial.
10 Online Food Delivery Key Performance Indicators (KPIs) to Monitor Next, well break down the essential food delivery KPIs every restaurant should trackand how each one impacts the success of your online ordering operations. How to improve it Streamlining kitchen operations is key to reducing prep time.
Maintenance impacts multiple critical aspects of restaurant management and operations. This type of maintenance is typically the responsibility of specially trained technicians. In addition, comprehensive training for all restaurant employees and maintenance staff enhances productivity and saves time and resources in the long run.
State-wise, the answer depends on the state in which your franchise operates. While every element of a franchise agreement or disclosure document is important, the following are among the most important ones to a long-term, mutually-beneficial, and compliant franchise operation. Location Audits. Menu Consistency.
With the potential for serious financial impact, it's imperative that restaurateurs and operators pay attention to the impact cybersecurity can have on your business, and your bottom line. The most important ones for restaurateurs and operators to be aware of are: POS Data. Types of sensitive data in a restaurant. Guest Data.
When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.
Operators should set the standard of safety within their hospitality businesses by taking steps to mitigate risks within the restaurant, educating staff members about potential slip and fall hazards, and providing guidance on steps to take should a slip and fall accident occur.
Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Before you close and shift hours of operation think completely about the potential domino effect. [] NOT INVESTING IN COMPETENT EMPLOYEES. Engage them and they will become your ambassadors.
Train Managers on Compliance. Employers should train their managers on these new policies and procedures to ensure that the managers who will be handling scheduling issues understand them and are implementing them appropriately. Audit for Compliance.
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