Modern Restaurant Management

JANUARY 31, 2024

This article delves into five effective strategies to seamlessly integrate UGC into your brand's journey, highlighting how these approaches can amplify customer voices, strengthen brand loyalty, and drive meaningful engagement in an increasingly competitive market.

Social Media 508

Social Media Email Marketing Influencer Customer Experience 508

ChowNow

MAY 23, 2025

Use tactics like: Price anchoringplacing a high-priced item next to your target to make it feel like a better deal Removing dollar signs to reduce price sensitivity Write stronger menu descriptions to tap into customer preferences These menu engineering tricks may seem small, but every change will nudge guests toward more profitable menu choices.

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Menu Seasonal Menu Point of Sale Online Ordering 195

ChowNow

MARCH 27, 2025

These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability. This might seem like a small detail, but it plays a big role in the overall delivery experience and significantly impacts customer experience. What Impacts Order Volume?

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Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

DECEMBER 12, 2023

It seems almost everyone, from social media influencers to evening news anchors, is extolling the capabilities of this emerging tech. In this article, I will share my perspective on the current state of automation and why I believe it is poised for significant growth in 2024.

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Customer Service Customer Experience Social Media Innovation 507

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

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2025 Loyalty Program Operations Email Marketing 195

ChowNow

JUNE 6, 2025

And operators who don’t have one at all are missing out on a huge opportunity to tell their restaurant’s story, connect with new customers, and distinguish themselves from other restaurants in their area. Think of it as a handshake with potential new customers, a moment to say, “Here’s who we are, what we serve, and why it matters to us.”

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Social Media Fine Dining Front of House Customer Experience 195

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. In this article, you will learn: How to define your restaurants target market to guide your business decisions. Key customer factors that influence dining preferences, from demographics to behavior.

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Marketing Social Media Email Marketing Loyalty Program 195

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

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Marketing 2025 Social Media Email Marketing 195

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Its not just about looking good (though that is a part of it); its about creating an emotional connection that shapes the entire customer experience.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. High-end restaurants can charge more for the experience, leaving wiggle room for a higher food cost percentage.

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Pricing Menu Point of Sale Customer Experience 195

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. However, you can start controlling labor costs without cutting staff or sacrificing customer service.

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Operations Email Marketing Food Supply Seasonal Menu 195

ChowNow

MAY 23, 2025

In this article, youll learn: Why every operator has to monitor their restaurant profit margins Why it can be so challenging to increase your profit margins How to improve your margin numbers Lets dig into why margins, not just sales, make or break a restaurant business. Promote it in-store, on social, and in your packaging.

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Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

MARCH 19, 2025

But getting customers to order once isnt enough. With competition increasing and third-party apps controlling customer relationships, building loyalty requires a smarter approach. Customers now expect restaurants to offer takeout, and those that do it well can turn it into a powerful driver for long-term success.

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Loyalty Program Email Marketing Back of House Food Order 195

ChowNow

MAY 16, 2025

Understanding what customers order, when they order, and how often is an untapped goldmine of information for restaurant operators. Using that data can help you answer questions like: Are we pricing our bestsellers too low or overpricing items customers arent buying? What do repeat orders say about our customer preferences?

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Ordering Online Ordering Seasonal Menu Point of Sale 195

ChowNow

MAY 30, 2025

When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. Encouraging repeat visits from loyal customers? Or bring in a wave of new customers who havent tried your place yet?

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Ordering Loyalty Program Social Media Email Marketing 195

Perfect Daily Grind

SEPTEMBER 30, 2020

Many of these spaces were repurposed factories or storefronts, and had not truly been designed with customer experience in mind. . I spoke to some baristas and café owners to learn about more of the factors that influence café design. How Travel Influences Café Design. Read on to learn more.

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Café Influencer Design Social Media 209

Modern Restaurant Management

SEPTEMBER 21, 2023

When it comes to attracting customers to restaurants, local SEO is crucial and can optimize their online presence to attract more local customers. First, it's an effective way to attract local customers who are looking for restaurants. Keep your profile updated to engage your customers. What Is Local SEO?

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SEO Website Management Email Marketing Online Ordering 507

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

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Delivery Food Loyalty Program Food Order 147

ChowNow

FEBRUARY 28, 2025

Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 24, 2022

This is not only important for the safety of your employees and customers but also for your bottom line in the form of limiting liability. The presence of any detectable amount of prohibited substances in the employee’s system while at work, while on the premises of the Company or its customers, or while on company business.

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Food Safety Kitchen Safety Restaurant Law Equipment 493

Modern Restaurant Management

OCTOBER 22, 2021

Those stats demonstrate the power and influence of social media. This article will explore seven tips on using Facebook Ads to increase your market share of customers. Optimize the Landing Page Experience. You might also decide to create a custom landing page for visitors from social media.

Social Media 493

Social Media Advertising Events Customer Experience 493

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. CAFÉ Talks Podcast.

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Pricing Consumer Goods Training Small Business 442

Culinary Cues

AUGUST 19, 2023

PART ONE: An Immigrant Nation Melting Pot: America was the land of opportunity and tens of thousands came to our shores, through Ellis Island, and stood at the gates of New York ready to become American and bring their ethnic influence the country’s profile. Restaurants have always been there as an oasis for people when times are tough.

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Hotels Influencer Compost Recycling 416

The Rail

MARCH 7, 2023

Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness. In this article, we'll discuss ten ways you can promote your restaurant on social media. 13 Ways to Promote Your Restaurant on Social Media 1.

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Social Media Customer Experience Small Business Influencer 299

Modern Restaurant Management

NOVEMBER 27, 2023

Proper maintenance is also essential to customer satisfaction, retention, and word-of-mouth reputation building. This article will provide insights into restaurant maintenance strategies, best practices to implement them, and tips and tricks to drive long-term success.

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Audits Equipment Food Safety Kitchen Safety 309

ChowNow

JULY 19, 2024

It’s a strategic tool that influences diner choices, enhances their dining experience, and ultimately drives your restaurant’s success. Additionally, think about recommended pairings, special combos, or offers that can encourage customers to try more items. A well-thought-out menu is more than just a list of dishes.

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Menu Seasonal Menu Fine Dining Customer Experience 221

Perfect Daily Grind

JUNE 5, 2022

From our point of view, as designers, the espresso machine is becoming more and more of a pivotal part of the coffee experience,” he explains. Ultimately, this improves the coffee shop experience for everyone.”. Great design positively affects productivity, maintenance, communication toward the customer, and so on.”.

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Influencer Design Technology Equipment 158

7 Shifts

DECEMBER 2, 2022

The team you put together and the experience you provide to your guests has to be top—notch. Of course, tasty food, a specific dining experience, and real estate locations all have a part to play. The names resonate and describe precisely the experience you will get. Like it or not, it's how your customers will find you.

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Social Media Customer Experience Food Truck Back of House 390

Modern Restaurant Management

OCTOBER 31, 2019

If you are reading this article you are one of the brave. Allow Customers to Make Reservations Online. Adding a simple widget like Open Table’s Make a Reservation for customers brings several advantages. Promotions help get first time customers in the door. Strong enough to take the risk and I commend you!,

SEO 319

SEO Social Media Email Marketing Point of Sale 319

Perfect Daily Grind

JUNE 5, 2025

You may also like our article on whether cup scores mean anything to consumers. Given that supply chain actors in the Global North are largely in control of sensory assessment and scoring, these systems often favour them, failing to understand the flavour experiences of people in the Global South. Pointwashing often happens passively.

Pricing 80

Pricing Supplies Consumer Goods Influencer 80

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. Managing this transition effectively is a must to ensure customer satisfaction and meet customer expectations.

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Loyalty Program Customer Service Social Media Customer Experience 219

Culinary Cues

OCTOBER 24, 2022

It is a menu change that tests a chef’s ability to understand the seasonality of harvest, the connection that menu items have with the concept of the restaurant, executive cost-effective items, push the kitchen crew to enhance their skills, and excite the customer. More than 800 articles on everything about food and food people.

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Seasonal Menu Front of House Presentation Menu 346

7 Shifts

OCTOBER 22, 2019

Instagram is now reshaping the way diners consume their food, and in return restaurants have changed to accommodate the need for “ Instagrammable ” experiences. Instagram is influencing menu offerings, restaurant design, and marketing strategies. With social media, we're able to reach people around the globe—it's so important.

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Marketing Social Media SEO Consumer Goods 284

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. In December, quick service restaurant chain customer transaction declines were down -8 percent versus last year.

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2021 Fast Casual Fine Dining Point of Sale 424

Perfect Daily Grind

MAY 4, 2022

In this article, he explores why coffee delivery services in China are popular and how they are influencing the country’s wider coffee market. You may also like our article on ecommerce & coffee in China. Instead, customers place their orders through the chain’s mobile app, before opting for either pick-up or delivery.

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Delivery Mobile Ordering Customer Service Beverage 185

Perfect Daily Grind

FEBRUARY 27, 2023

You may also like our article on coffee culture in Iran. Milorad notes that specialty coffee sectors in other countries in the region, such as Oman, are also expected to experience significant growth in the next five years or so. It’s also about sharing a moment and creating an excellent experience for the customer.”

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Back of House Social Media Customer Experience 2007 212