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Cashless payment systems will encourage more point-of-sale system attacks Point-of-sale systems are a foundational component of a restaurant’s daily operations. Today’s point-of-sale systems have been outfitted with modern features, namely cashless payment systems. This attack, however, is not out of the ordinary.
The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. In 2025, the restaurant industry will continue to adapt to these payment innovations, with a focus on eliminating cash transactions and prioritizing seamless, digital payment methods.
Third-Party Vendor Risks for Restaurant Operators Modern restaurants rely on a complex network of third-party vendors – from POS systems and reservation platforms to delivery services and payment processors. Consider the alarming pattern over the past three years. In January 2023, Yum!
To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu. Although the new tool required many restaurant staffers to serve dual roles as waitstaff and technical consultants, using QR codes was a resounding success. QR codes are nothing new.
The pandemic has led to profound and, in many cases, likely long lasting, changes in the way we live, work and conduct businesses. One of the ways in which many restaurants have responded to new concerns about transmission of viruses and other contagions in their establishments has been through the adoption of QR coded menus.
“From social distancing measures to the rise of QR code menus, the way operators must now run restaurants has significantly changed since the onset of the pandemic,” says Samir Zabaneh, CEO of TouchBistro. In most cases, new menu offerings involved adding takeout and delivery options.
The rise in popularity of contactless payments can mean leaner operations, happier staff, and – most importantly – happier customers. That, in turn, forced the acceleration of adoption of contactless ordering and payment options from both the consumer and the restaurant sides of the business.
Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs). It represents a compact mobile terminal for quick order taking.
There were originally two key requirements for the ideal solution: the ability to automate our end-to-end AP process, and enhanced payment security. The pandemic added one more: the ability to manage the entire process – invoice capture, approval, and payment – remotely. So, most of us were working remotely.
Cloud-based restaurant management software solutions enable food service operators to access everything from personnel to payments to back-of-house operations and incorporate loyalty programs from any channel the customer uses in real-time. Same thing with locations – which ones are turning a profit or are draining the budget?
ViewHouse, an eatery, bar and rooftop in Colorado opened for in-store dining at all four of their locations on May 27 with a new ‘Open with Care’ campaign: a new care plan to make it safer for guests and employees in response to COVID-19. ” said Vice President Brad Manske.
Interviews were also conducted with operators and diners in China to understand what learnings might be applicable for U.S. The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application.
With strict state guidelines in place, restaurants are quickly adapting their hospitality experience to accommodate new health and safety protocols, including the physical distancing between people, the prudent use of sanitizer and facemasks, and all things touchless – including the payment process. The new normal as we know it.
Determination of employee’s rate and method of payment. In January 2020, the United States Department of Labor (USDL) announced a final ruling which updates the interpretation of “joint employer” status under the Fair Labor Standards Act (FLSA) effective March 16, 2020. Maintaining employee’s employment records.
The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships.
Every successful restaurant has one thing in common: they know exactly who they are serving. Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. What Is a Restaurant Target Market? Demographics: Who Are Your Customers? Psychographics: What Do Your Customers Care About?
By Heather Lalley on Jun. 06, 2025 Facebook Twitter LinkedIn Chipotle rose to No. 7 among the country's Top 10 restaurant chains, according to Technomic's annual Top 500 ranking. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 2, 2025. 2024 was a tough year for restaurants. The firm has taken a 5.2%
Some restaurants were slow to adopt contactless payment methods, efficient booking systems, and other tech solutions, which resulted in missed opportunities to enhance guest experiences and operational efficiency. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5 billion transactions and $67 billion in sales in 2024. labor costs at 3 percent.
This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments.
In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot. As part of the deployment, White Castle will bring the new version of Flippy, Robot-on-a-Rail (ROAR), into kitchens for testing and future integration.
Conduct a Feasibility Study. Below is a list of the potential coffee shop concepts to think about when conducting your market research. How can you conduct this research? We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant. Table of Contents. Coffee Shop Concepts.
Bankruptcy Code in the United States Bankruptcy Court for the Northern District of Texas, "This is a strategic step towards a strong future for Buca di Beppo," said Rich Saultz, President, in a statement. "While Ragini Bhalla, Head of Brand and Spokesperson at Creditsafe, conducted full financial data breakdown and analysis.
Frequent hand washing following CDC guidance and food code. In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. Aramark Creates Safety Plans. Installing plexiglass barriers at checkout.
Once data has become part of a breach, the information is open to use by bad actors or, and can be sold to 3rd parties that may conduct illegal activities such as phishing, spamming, identity theft, or unauthorized purchases. Table of Contents. The cost of restaurant cybersecurity. The cost of restaurant cybersecurity. million in 2020 alone.
According to a Bluedot survey conducted in April, 53 percent of Americans are downloading more apps to reduce contact with on-site staff. In March 2020, searches for “restaurant takeout” on Google increased 285 percent , as diners reacted to the closure of dining rooms across the country. Create a digital menu.
By Lisa Jennings on Jun. 05, 2025 Facebook Twitter LinkedIn Konro was the first West Palm Beach restaurant to earn a Michelin star. Photo courtesy of Konro. Florida chef and restaurateur Jacob Bickelhaupt has reportedly been arrested on domestic battery charges after an assault on a woman believed to be his wife at his home.
The company is consolidating those functions to improve efficiency and collaboration. Dawn Hooper , a longtime veteran of Jack in the Box, was named CFO of the burger chain after 25 years with the company. Ewan Davenport is the new president, international for CKE Restaurants Holdings Inc. Franklin, Tennessee-based CKE is the parent of Carl’s Jr.
Well show you how to leverage: Your local restaurant scene Your restaurants brand Your digital assets The community around you Then, reveal how to measure your marketing efforts so you can continuously refine your strategy and strengthen your connection with customers. Thats why a strong marketing strategy is the key to staying ahead.
Your customers can also save their payment information, minimizing friction in the checkout process. A chargeback is essentially a kind of forced refund conducted by a cardholder’s issuing bank. We can draw a straight-line connecting use of BOPUS payments in food service to the dramatic increase in chargebacks.
He replaces interim CEO Brad Richmond, who will take on a temporary advisory role and will remain on the chain’s board of directors. Tick came to BJ’s in September after a brief stint as CEO of On the Border Mexican Grill. He has been tapped to lead a revival at BJ’s after a period of sluggish sales. traffic increase to start this year.
In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Early Impact of California's Minimum Wage A new edition of The Anchor from Placer.ai, written by R.J.
From an employer’s perspective, corporate cafeterias can be an effective tool for attracting and retaining top talent. By offering a range of healthy and diverse food options, employers can create a positive work environment that fosters employee well-being and satisfaction.
Keep an eye on specific promotion codes and offers to evaluate campaign performance. Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. The key is to consistently review your POS insights and take action based on the data you uncover.
Digitized Payments. Several examples of point-of-sale technology are available to you , but the key reminder is to convert your billing system to one that can work without cash payments. Card payments through machines, QR codes, or apps are some examples through which you can initiate a billing process.
Running a bar is a lucrative business, proven by the fact that this industry is estimated to be valued at a whopping $36 billion in 2024. Even better, it is expected to grow at an annual growth rate of 5.09% in 2027. While this could be a rewarding venture, opening a bar is not exactly the same as opening a food business. How profitable is a bar?
However, we are living in exciting times with new opportunities emerging out of utter chaos. A global health pandemic, a shift in the collective consciousness, and global economic instability have spawned a slew of new business trends that are quickly becoming the norm rather than the exception. Sustainable Business Practices .
It is highly advisable to promote digital menus or enable a QR code scanning feature on the table to explore the restaurant menu. Technology can also be of great help in enforcing contactless interaction, such as using mobile ordering and menu tablets, providing digital payment options, and gathering online feedback via online mediums.
Unfortunately, less-than-reputable POS providers are out there, and understanding fees associated with taking payment from customers isn’t easy, but knowing what to look for will help. Unfortunately, if you want to accept credit and debit cards as a form of payment in your business, you’re going to experience processing fees.
From payment processing to kitchen coordination, we’ve got you covered. From payment processing to kitchen coordination, we’ve got you covered. Hardware Essentials : Touchscreen terminals, customer displays, secure payment devices, and reliable network equipment.
Your restaurant company needs to have a strong, proactive restaurant cybersecurity plan to identify risks, protect business and guest data, comply with payment card industry regulations, and react strategically if a security breach does occur. Restaurant cybersecurity is worth the investment. A professional forensic audit of your business.
Digitized Payments. Several examples of point-of-sale technology are available to you , but the key reminder is to convert your billing system to one that can work without cash payments. Card payments through machines, QR codes, or apps are some examples through which you can initiate a billing process.
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