Modern Restaurant Management

SEPTEMBER 7, 2021

This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform. This prevents the need to request credits once overcharges have occurred. Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Audits 584

Audits Food Supply Supplies Pricing 584

Modern Restaurant Management

MAY 8, 2020

Artificial intelligence was designed to solve for specific tasks and has applications that can dramatically impact the bottom line in your restaurant, from automating features to the burger-flipping robots of the future. Like a chatbot, an IVR can learn from your requests and evolves to become more and more conversational.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Additionally, say that you went through 200 green bell peppers a week prior to the pandemic, but now you only go through 100.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

FEBRUARY 7, 2023

While perhaps a consistent feature of your daily business, they are not your employees. Continuity is invaluable when it comes to keeping track of often complicated delivery orders with specific requests and subtle differences.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

ChowNow

FEBRUARY 21, 2025

Popular platforms like OpenTable , Resy , and Yelp Guest Manager provide different levels of functionality, from simple online booking to full-scale table management with customer insights and marketing features. Focus on the core features that will have the biggest impact on your operations.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JUNE 28, 2022

The robot will increase the restaurant’s efficiency by recognizing a customer’s request from the kitchen and respond quickly and reduce the employees’ fatigue. Contactless Food Delivery- Robots Taking Over the Streets.

Delivery 575

Delivery Food Customer Service Front of House 575

Culinary Cues

NOVEMBER 17, 2020

The cook is the action person – this is the individual who actually brings ingredients together, responds to customer requests, and prepares your plate of food. A smart chef will provide opportunities for creative expression through nightly features and a cook’s input on the next wave of menus. Improvisation that is kept in check.

Seasonal Menu 547

Seasonal Menu Back of House Customer Service Front of House 547

7 Shifts

OCTOBER 22, 2024

Google found that businesses with photos receive 42% more location requests and 35% more clicks to their website. 40% of customers younger than 18 use Instagram to discover new places to eat, and posts featuring food often get higher engagement. Make sure to add high-quality photos of your food, interior, and staff.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

MARCH 16, 2020

Accept all sick requests. Provide guests with hand sanitizer and tissues upon request. How to leverage 7shifts during the COVID-19 situation If your restaurant uses 7shifts to manage labor, there are many ways you can make use of the communication and scheduling features to help you navigate the COVID-19 situation.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

NOVEMBER 19, 2021

Adding music bingo, hosting an evening featuring local fare, or simply offering a holiday special will help set your eatery up for success. In addition, 72 percent of people surveyed wrote a review of a business simply because the establishment requested feedback. Customers are eager to attend fun events, especially post-pandemic.

Marketing 474

Marketing Social Media Loyalty Program Food Supply 474

Modern Restaurant Management

APRIL 14, 2022

For example, Amazon features its own and partner messaging on the outside of packages, while Hello Fresh meal delivery includes partner offers and messaging along with a periodic “special ingredient” thrown in as a sample from various suppliers. -experience barrier through messaging or even interaction.

Retail 474

Retail Customer Experience Online Ordering Point of Sale 474

7 Shifts

JANUARY 5, 2022

7shifts is best known for its scheduling feature that saves hours of managers' time each week. Engage Features. Some of the features that make scheduling easier (and more affordable) include: Overtime alerts. Collectively, these features help restaurants schedule better - and potentially save thousands each year in the process.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Modern Restaurant Management

APRIL 5, 2022

The Melt Down, the second brand, featured handcrafted sandwiches. With most restaurant POS systems, the waiters can directly enter orders and request them to be sent to the kitchen. Using KDS for restaurants, the various orders and requests from customers can be seamlessly integrated into the restaurant's entire ordering system.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

ChowNow

MARCH 20, 2025

In this article, youll learn: How menu management software streamlines menu updates and eliminates manual errors Why outdated or inconsistent menus can impact customer satisfaction and revenue Key features to look for when choosing the right software for your restaurant Lets explore why every restaurant needs menu management software.

Menu 195

Menu Management Management Online Ordering 195

Modern Restaurant Management

APRIL 17, 2023

Order mobile app features a list of rooms and tables, orders, items, and modifiers of both the main and quick menu, search through the item list by name, follow up the order status and send them to the kitchen. After the provision of a service or purchase, the client will automatically receive a message requesting feedback.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

Modern Restaurant Management

MAY 13, 2024

However, just because most restaurant chains have hopped on the trend doesn’t mean they’ve mastered all the features diners want and need in a mobile app. Some brands’ apps even track mobile-order customers’ location to help ensure their food is fresh, whether it’s a burger or a salad.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Enter digital tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MARCH 23, 2020

Featuring unique menus that change every few days is a great way to create higher frequency return customers. For both pickup and delivery orders, you can assure customers that they can request a “no contact” experience by leaving instructions on how they’d like their food delivered. Get Creative. No Contact.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

ChowNow

FEBRUARY 28, 2025

Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. The Key Features of a Direct Online Ordering System Every strong direct online ordering system comes with key features that enhance both the customer experience and restaurant operations.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

AUGUST 3, 2021

Deploy email marketing to build a subscriber list and send news of special features and special events on a regular cadence. You’re probably already running daily or weekly specials—make sure those are widely communicated to your audience by posting them on your social channels. I really look forward to those emails!

Customer Experience 539

Customer Experience Email Marketing Social Media Online Ordering 539

EATER

JANUARY 13, 2025

This is the time to request and give really fancy chocolate, the kind of chocolate that immediately telegraphs luxury and decadence. But Im really here for the chocolate, which on Valentines Day, deservedly takes pride of place, conversation hearts and luxury vegetable bouquets notwithstanding.

Online Ordering 255

Online Ordering Bar Take-out 2025 255

7 Shifts

DECEMBER 15, 2021

Shift swapping helps restaurants build repeatable schedules week-over-week, rather than redesign an entire schedule to accommodate a reasonable time off request. All they need to do is press a button when a shift swap request comes their way. This clarity will help to limit request rejections and give employees certainty faster.

Restaurant Law 370

Restaurant Law Mobile Ordering Technology Management 370

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. Guests can use their phone via QR code to text their dining requests to the number assigned to the business and place an order, make a request, and pay.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. It enables restaurants to create unified customer profiles that feature insights on customer behavior and spend across all channels (e.g., GoTab Adds Features.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

ChowNow

MARCH 13, 2025

Maybe a delivery order for a burger gets entered without the requested extra cheese. By prioritizing these features, restaurants can ensure theyre choosing a system that truly simplifies delivery operations. Manual entry leaves room for more errors. When staff members have to key in orders manually, mistakes are inevitable.

Delivery 195

Delivery Food Food Order Point of Sale 195

Modern Restaurant Management

MAY 7, 2020

Relocating utensils and shared condiments from the beverage and cashier stations to behind the counter, available upon request. CDC will feature a link to these guidance documents on their website. Coronavirus-specific training for cleaning, food handling and hand hygiene.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

SEPTEMBER 23, 2020

In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. The sweepstakes, featuring a grand prize of $10,000 worth of state-of-the-art tech equipment for an ordering and payment system, and $1,500 worth of carryout packaging, can be found at www.smithfieldgood2go.com.

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

FEBRUARY 11, 2020

That said, restaurateurs can retain staff by letting them know their time is valued and granting time off and shift swap arrangement requests when requested. When employees request a shift change, or if they swap with another employee, restaurants do not have to pay the premium.

Restaurant Law 312

Restaurant Law Employee Relations Download Article 312

Modern Restaurant Management

APRIL 15, 2024

You can post a link to your questionnaire or use built-in tools, such as Instagram’s vote feature. Don’t ignore focusing on face-to-face requests. Another place you could host your survey is on your restaurant website. It is recommended to have a pop-up invitation or an independent page for customer feedback.

Management 490

Management Management Loyalty Program Social Media 490

7 Shifts

DECEMBER 18, 2023

It also makes it easier for your employees to request time off and address payroll concerns like missing punches. However, it doesn’t offer any restaurant-specific features. Kiosk ordering also makes it easy for customers to browse the entire menu at a glance and request order modifications as needed.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

JULY 22, 2022

With 7shift’s mobile-exclusive Find Who’s Available feature , you can stop stressing about your employees calling in sick or no-shows for their shift. During the summer, with new staff, special events, food and drink specials, vacation requests, and more, keeping the staff informed is a must! Vacation & Summer Schedules.

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

7 Shifts

AUGUST 10, 2020

Featured Resource: 7shifts Employee Scheduling. Notes like self-reminders, customer complaints, maintenance requests, or moments of staff excellence can be documented and referenced down the line. Featured Resource: Online Manager Log Book Software. Featured Resource: 7tasks Task Management Software.

Document 351

Document Restaurant Law Book Point of Sale 351

7 Shifts

JULY 31, 2020

Now with 7shifts integrating with our Toast POS system, we're able to utilize that [sales] projection feature. Did you take a look at that feature and make that the last year of sales. When we make an Announcement right now or remind people of different things, we're able to use that feature. That always is an issue.

Management 370

Management Management Document Events 370

Lavu

FEBRUARY 28, 2025

How POS Systems Enable Menu Personalization: Key Features Collecting Customer Data and Insights Creating personalized menus starts with understanding what customers want, and POS systems are built to gather and analyze this information. Modification requests : Track popular customizations to see what changes people are asking for.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

ChowNow

MARCH 7, 2025

Online Orders & Delivery Data : Shows customer preferences, order frequency, delivery locations, and any modifications or special requests. Where to find it: Your POS system, online ordering platform, or loyalty program dashboard will have built-in reporting features to help you track trends.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

7 Shifts

MAY 28, 2021

The team also takes advantage of the shift swaps feature in 7shifts, swapping about a shift every day. They also can easily request time off in the app, which the team uses around a thousand times a year. As part of the 7shifts platform, Pita Way has access to the Task Management feature. I have a hundred employees.

Communication 370

Communication 2010 Management Management 370