Restaurant Business

DECEMBER 6, 2024

Product innovation remains vital for success in the bubble tea marketand the beverage industry more broadly. Recognized as a global leader in the bubble tea sector, Chatime continues to expand and build as an innovative beverage brand with over 1,400 franchise locations worldwide.

Beverage 278

Beverage 2025 Innovation Social Media 278

Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. Consumer spending in 2025 is expected to tighten as households grapple with rising credit card debt, which hit a staggering $1.14 Resiliency through Integrated Risk Management Uncertainty is the only certainty for 2025.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. For the first part, click here and for the second part, click here.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. In the front of house, there should be a more cautious approach to ensure customer service is always at the forefront.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 283

Definition Loyalty Program 2025 Fine Dining 283

Modern Restaurant Management

APRIL 14, 2025

A third of diners said their favorite restaurant changed in the past 12 months, with “better food” (46 percent) and “better value” (40 percent) cited as the leading reasons, according to Tillster’s 2025 Phygital Index Report. The survey of 1,500 U.S.-based

Loyalty Program 333

Loyalty Program 2025 Mobile Ordering Fast Casual 333

Modern Restaurant Management

JANUARY 2, 2025

In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing. Innovation Through Wine-Based Cocktails Although not having a full liquor license may seem restrictive, it actually creates opportunities for innovation.

License 472

License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. With this in mind, what can restaurant operators expect from payments in 2025?

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

MAY 20, 2025

Successful chains like Chipotle and Shake Shack and high-growth brands like Cava are leaning into the fact that value isn’t just about price—it’s the perception of value, which includes portion size, quality, customization and convenience. 2025 is poised to be the year of FCRs. FCRs thrive on these aspects.

Fast Casual 221

Fast Casual Casual 2025 Dietary Restrictions 221

EATER

NOVEMBER 27, 2024

The menu, which includes the ever-popular fry bread taco, tells a story of connection, innovation, and respect for legacy and Indigenous culinary traditions. Through thoughtful collaborations and menus steeped in Indigenous traditions, these cafes honor the past while embracing innovation.

Innovation 321

Innovation Food Truck Seasonal Menu 2004 321

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. While price may be one of the drivers of the visit, the restaurant staff must deliver on the experience expected, from taste to food variety and quality, and good service.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

MAY 1, 2025

In its latest report based on foot traffic analysis of bars and liquor stores from 2021-2025, this year saw a record number of participation across the U.S., In recent years, bars have demonstrated a more stable footprint than liquor stores, which experience a sharper decline as consumers reduce alcohol purchases.

Influencer 283

Influencer 2025 2023 2024 283

The Rail

MAY 30, 2025

By Tracie Johnson, Contributor A restaurant is a destination, an experience , and a reflection of the cultural moment -- not just a place to eat. Opening a new dining space in 2025 calls for more than just a good recipe list or architectural sense. A strong brand will emotionally link your restaurant to its patrons in 2025.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

EATER

NOVEMBER 1, 2024

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Starbucks hasn’t had a hit new drink in years Starbucks has, outside of a few new flavors and latte options, failed to successfully innovate its drink menu over the last decade or so.

Customer Experience 328

Customer Experience 2003 Point of Sale 2006 328

SpotOn

APRIL 14, 2025

SpotOn grows in popularity amongst restaurants committed to delivering unique, community-driven hospitality experiences. Recent product innovations enhance operational efficiency and guest engagement for restaurant operators. New financial insights help operators prepare for the future while improving profitability.

2025 110

2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

DECEMBER 13, 2024

As we look to 2025, a new wave of trends is already taking shape. But the real story of 2025 isn’t just about what’s on the plate; it’s about where and how food is served. But the real story of 2025 isn’t just about what’s on the plate; it’s about where and how food is served.

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

DECEMBER 16, 2024

Following a year of turbulent hiring trends , inflated expenses, and uncertain demand, 2025 could be the “year of retention” for restaurants. Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

OCTOBER 23, 2024

We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Squirrel Systems

MARCH 5, 2025

As we look ahead to 2025, the restaurant industry is poised for significant transformations driven by consumer preferences, technological advancements, and a heightened focus on sustainability. In 2025, expect to see creative plant-based options that go beyond traditional meat substitutes. Expect dishes incorporating adaptogens (e.g.,

2025 85

2025 Menu Food Fine Dining 85

Modern Restaurant Management

JULY 13, 2020

According to Grandview Research , the AI market size is projected to grow to $390 billion by 2025. The ‘New Normal’ Before we delve into how AI can drive growth, let’s first focus on the basics: Improving customer experience. Preventing customer indecision. Telling the customer what to do next.

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Maximize compliance.

Food Safety 489

Food Safety Kitchen Safety Food Supply Audits 489

Modern Restaurant Management

DECEMBER 31, 2024

2024 By the Numbers and Looking to 2025 Restaurant leaders representing more than 6,200 locations shared 2024’s top challenges and opportunities and their 2025 priorities in Restaurant365's annual industry survey.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. trillion by 2025. Another option is to text a link to pay via SMS so that customers can complete transactions on their own devices.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? Why the immense rise?

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

Rocket Fuel

JANUARY 7, 2025

In the restaurant business, AIs abilities are uniquely well-suited: mining large volumes of complex data, making and testing hypotheses on the fly, maximizing efficiency, and even interacting with customers. Now, as we enter 2025, I am excited to see them move more and faster into the real world.

2025 52

2025 Innovation Customer Service Loyalty Program 52

Modern Restaurant Management

MAY 10, 2024

There is an opportunity for QSRs to attract new customers by integrating bold, exotic flavors and ethnic cuisines into LTOs and menus. In this role, he manages the Culinary, Innovation, and Commercialization teams, and oversees R&D project implementation. How can they integrate items but still remain authentic to their brand?

Social Media 450

Social Media 2024 Seasonal Menu 2023 450

TRG Restaurant Consulting

DECEMBER 22, 2024

As we approach 2025, its crucial to understand the trends and predictions that will shape the future of dining. This guide provides an in-depth analysis of the anticipated developments in the restaurant industry for 2025, offering insights to help operators navigate the changing landscape. and 3.4%, aligning with typical annual trends.

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

Future Food

NOVEMBER 27, 2024

Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. Those who already treat themselves to high end dining experiences spend more. Streamlining or rationalisation of menus has benefits from both the customer and F&B operators’ perspective.

Hospitality 78

Hospitality 2025 Food Back of House 78

Restaurant Business

JUNE 5, 2025

05, 2025 Facebook Twitter LinkedIn Konro was the first West Palm Beach restaurant to earn a Michelin star. The experience is available with a spirit-free beverage pairing, and the restaurant’s website notes that the chef is “over five years sober.” He previously was arrested in Chicago after reportedly attacking his ex-wife.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 460

Hospitality Food Consumer Goods 2019 460