EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. A Wonder in New York City. How does Wonder work?

Food 300

Food 2024 2023 Food Order 300

Modern Restaurant Management

JULY 21, 2025

“As the restaurant industry appears to increasingly embraces AI, the journey to full-scale transformation is still a work in progress," said Evert Gruyaert, restaurants and food service industry leader, Deloitte. "Leveraging That includes things like voice AI in drive thrus to automate the order-taking process.

Customer Experience 399

Customer Experience Employee Relations Loyalty Program Inventory 399

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

APRIL 7, 2025

One location might offer seamless mobile ordering, while another struggles with glitchy payment systems, creating inconsistencies that can frustrate customers and impact revenue. Customers crave simplified steps at the beginning and end of their food service experiences, and it’s not hard to understand why.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” That’s where the NEXT Flavor Report comes in.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 8, 2025

While there was a brief dip in consumer awareness of menu price increases in late 2024, the spring of 2025 has seen a moderate rise, affecting dining habits and consumer perceptions of value. Millennials and parents also over-index in restaurant visits, with a strong inclination toward nightlife activities and premium dining experiences.

2025 417

2025 Consumer Goods Fast Casual Seasonal Menu 417

Goliath Consulting

JULY 11, 2025

This system utilizes real-time data to forecast demand and adjust production accordingly, thereby reducing food waste and enhancing service speed ( Emerging, 2024 ). Platforms like Fourth iQ use real-time sales and staffing data to recommend optimal shift coverage ( Fourth, 2024 ). During peak hours, popular items stay stocked.

Email Marketing 221

Email Marketing 2024 Social Media Waste 221

Modern Restaurant Management

DECEMBER 26, 2024

Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. By adopting forward-thinking approaches, restaurants can thrive amid this challenging landscape.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Goliath Consulting

JUNE 28, 2025

Beyond labor savings, robotics also helps meet increasing hygiene expectations and throughput demands ( Middleby, 2024 ; FastCasual, 2021 ). P-Robo speeds up pasta preparation while maintaining consistent quality ( Goliath Consulting, 2024 ; Middleby, 2024 ). Middleby.com , 16 July 2024. Chowbus.com , 2024.

Front of House 195

Front of House Operations 2025 2024 195

Modern Restaurant Management

NOVEMBER 25, 2024

Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. They were asked to place an order from an online restaurant. Key Study Insights As participants placed orders from identical menus, RMS used eye-tracking technology to track where they focused.

Pricing 446

Pricing Food Airlines Point of Sale 446

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. Food-away-from-home spending is likely to see modest growth as softer consumer spending patterns prevail. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

OCTOBER 23, 2024

According to the 2024 Technomic Breakfast Study , waffles are seeing a surge in popularity beyond breakfast—now appearing in appetizers, snacks and even desserts with operators realizing an economic boost. “Waffle-omics” is a term we use at Golden Waffles. It’s a favorite of ours and pretty straightforward.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 13, 2025

Takeout orders increased 46 percent Shift in Guest Dining Preferences for Valentine's As restaurants prepare for Valentine's Day, new data from Tock reveals a clear shift in guest dining preferences and booking patterns. percent in 2024. Analyzing data from full-service restaurants on Feb. Prepaid bookings now represent 38.6

2024 221

2024 Fine Dining Book Reservations 221

Restaurant Business

JULY 2, 2025

All can be ordered as full-flavor but spirit-free “mock-a-ritas” as well. During the three-week Michigan test, guests ordered more drinks per visit and sales soared by 20%, with the new margarita flavors—and mock-a-ritas—contributing to the increase. Plus, we noticed people ordering more mocktails, so we made sure we offered those.”

Fast Casual 239

Fast Casual Beverage Back of House Leadership 239

Restaurant Business

JULY 25, 2025

Photo: Shutterstock Value, convenience and food quality are the three big drivers that will draw consumers into a restaurant for breakfast. The report also found that there’s a slight shift away from takeout toward dine-in visits, but when consumers opt for breakfast off-premise, online ordering and mobile payment rules.

Mobile Ordering 203

Mobile Ordering Fast Casual Leadership Consumer Goods 203

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. Make sure to add high-quality photos of your food, interior, and staff.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

APRIL 18, 2025

It’s no surprise that the fast food chains, which have over 100,000 outlets between them, see opportunities for AI efficiencies. Vulnerabilities in Voice and Vision With voice-automated ordering, there are known threats such as bad actors targeting systems with sub-human-level sound, which can be heard digitally but not by humans.

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

MAY 9, 2025

As of 2024, Paris alone boasts approximately 18,000 bistros, making up 10 percent of France’s restaurant scene. They are top spots for the best food in France. Even rural cafés in distant locales have adopted the bistro blueprint: hearty food served in a welcoming space.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Restaurant Business

JULY 3, 2025

per share for the online ordering and payment company just four years after Olo went public. per share for the online ordering and payment company just four years after Olo went public. Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing.

Leadership 267

Leadership Mobile Ordering 2025 Online Ordering 267

Modern Restaurant Management

JULY 11, 2025

According to the 2024 TouchBistro Diner Trends Report, 85 percent of diners in the U.S. The dishes in your menu that are prepared with local products tell your customers that the food is fresher, as those ingredients have a shorter distance to travel. check the restaurants’ menu online before deciding where to eat.

Menu 221

Menu Marketing Email Marketing Seasonal Menu 221

Restaurant Business

JUNE 20, 2025

But customers were asking for it, so it came up with a solution that allows it to offer delivery on its website with orders picked up curbside by Uber drivers. Consumers want to go out and spend their hard-earned money, and we think we’re taking some wallet share from fast food and fast casual.”

Delivery 238

Delivery Fast Casual Leadership Point of Sale 238

SpotOn

APRIL 1, 2025

It's a portable POS device that fits in an apron and lets servers take orders and payments at the table. Tableside ordering and payments If a server has multiple tables ready to order, they have to go to each one, write their order down, and then go to the POS to input those orders. Servers can take 1.5

Seating 98

Seating Outdoor POS Seasonal Menu 98

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs.

Food 275

Food Fast Casual Leadership Loyalty Program 275

The Rail

APRIL 30, 2025

restaurant leaders planned to use it for AI-driven guest marketing endeavors in 2024, according to market research from Restaurant365. One BBC article highlights the words of Scott Magill, owner of WhoCult Coffee + Donuts, (Bridgend, UK), who said, Food is emotional, visual, and shareable exactly what social media thrives on.

Marketing 130

Marketing Social Media Online Ordering Waste 130

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” The coffee giant is licensing the company’s order fulfillment tech while also bringing aboard Empower’s six engineers. Add these six terms to your vocabulary.

Hiring 172

Hiring Mobile Ordering Advertising Leadership 172

EATER

MARCH 27, 2025

Relying on a corporation to provide your favorite food means you have no control over it. The other problem with relying on a corporation for your favorite food is if it were to change, how would you know? The change in order suggests that they have had a change in the net weight between those different products.

Consumer Goods 349

Consumer Goods Food Supply 2019 Food Order 349

EATER

MAY 15, 2025

We have had a good role here, Habesh says, especially with Syrian restaurants and food. It took less than two weeks in December 2024 for some of Syrian President Bashar al-Assads opponents to bring down the Baathist government and remove the Assad family from over 50 years of power. Outside Vezir Han. Approximately 5.5 Refugee Agency.

Government 206

Government 2024 Customer Experience Food Order 206

Perfect Daily Grind

JUNE 13, 2025

In September 2024, the Lamastus Family Estates auction surpassed all expectations and received an incredible bid of US $13,518/kg for a honey processed Elida Aguacatillo Gesha. JAB hired bankers to attract new investors as it considers an IPO for the coffee and food to-go chain. million 60kg bags. billion in sales. topping 2021’s 88.2,

2025 158

2025 Point of Sale Café 2024 158

Restaurant Business

MARCH 10, 2025

And this trend is making inroads into the restaurant space, says Jillian Hermanowicz, VP of marketing and communications at Florida Food Products (FFP). New innovations and a stable price likely contributed to ice teas recent jump from the seventh to the third most popular beverage , according to Bev50 2024 survey.

Beverage 205

Beverage 2001 Innovation 2025 205

Restaurant Business

JULY 8, 2025

deals this week as fast-food pizza chains work to reverse stubbornly weak sales. deals this week as fast-food pizza chains work to reverse stubbornly weak sales. Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. By Jonathan Maze on Jul. price point.

Leadership 221

Leadership Point of Sale Fast Casual Email Marketing 221

Modern Restaurant Management

NOVEMBER 4, 2024

In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The

2024 221

2024 Point of Sale Franchising Franchise 221

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. As of 2024, over half of U.S. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Restaurant Business

JUNE 17, 2025

That model allows the chain to invest more labor in the kitchen, where car-friendly salads and wraps are made to order. Entrée salads can be ordered as a wrap for drivers to eat one handed, for example. Kern said Greenlane has found savings by ordering direct, rather than going through a distributor. Photo courtesy of Greenlane.

Fast Casual 159

Fast Casual Leadership Mobile Ordering Casual 159