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But this technology adoption has also introduced new cybersecurity vulnerabilities. Deepfakes will level up social engineering attacks Looking ahead into 2025, other new technologies will help cyberattackers target restaurants more effectively. The restaurant experience has quickly become a digital landscape.
Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.
This devastating disease has led to the culling of over 20 million egg-laying hens in the last quarter of 2024 alone. Unlike localized contamination incidents—such as the recall of 10,800 units of Kirkland Signature Organic Pasture Raised Eggs due to Salmonella concerns in late 2024—the impact of HPAI is far-reaching.
Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. However, the rise of technology introduces new vulnerabilities, particularly in cybersecurity.
From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential. Integration headaches persist: 44 percent of restaurant IT departments still struggle to integrate legacy systems with new technologies.
We saw this play out just weeks ago when Hurricane Milton swept through Florida in early October 2024, following closely on the heels of September's Hurricane Helene. The Power of Cloud-Based Operations Perhaps the most impressive advances are in cloud technology. It's a small comfort, but sometimes those matter most.
.” How AI is Revolutionizing Restaurants , a Deloitte report based on a survey of 375 global restaurant executives in 11 countries fielded during Q4 2024, explores how operators are using AI. That said, our report found that managing risk around AI technology is a top consideration for many organizations (48 percent).
As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. The most successful restaurant chains in today's digital race understand that piecemeal technology adoption is no longer sufficient.
Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. Investing in Your People Great technology is only as strong as the people behind it.
percent in 2024 — falling short of the 4.1 Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78. percent in 2024, providing openings for popular brands like Raising Cane’s and Wingstop. At the same time, U.S. chain sales grew just 3.1
After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. It’s time to stop chasing the latest trends and double down on strategies that ensure technology and operations seamlessly work together to improve customer satisfaction.
One would think that, in 2024, foodborne illnesses would be a thing of the past. After all, our technology has evolved to be better than we ever could have predicted. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe.
In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've A major milestone in our evolution came in October 2024 when Tock was acquired by American Express and began the process of working toward a unified future in hospitality with our sister brand Resy.
Dash from the Past DoorDash unveiled their annual Dash From The Past 2024 Trends Highlights – packed with fun, unique insights from the year! Top Purchases For 2024’s Most Memorable Moments Serving Looks : After weeks of watching the pros at the US Open, consumers felt inspired to hit the courts themselves.
Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.
The constant evolution of technology is no doubt to credit. Case in point, on August 28, 2024, Steak ‘n Shake was named in a putative class action lawsuit in the United States District Court for the Northern District of Illinois, captioned Massel v. The efficiency and cost-savings to be had with biometric technology is evident.
Brands – parent of KFC, Taco Bell and Pizza Hut – is partnering with Nvidia to accelerate the development of AI technologies for its restaurants. AI is frontier technology that is still largely untested at scale; for early adopters in particular, planning for failure will be just as important as planning for success.
2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. Tech Solutions for Severe Weather Preparedness Technology is another component that can aid severe weather preparedness for restaurants.
This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.
With margins and cash flow stretched thin, a machine that just roasts coffee is no longer enough; today’s roasters are increasingly demanding more from their equipment. In 2024, arabica futures increased 70% to their highest levels since 1977, while robusta prices reached all-time highs. This means you can roast 20 kg in up to 4.5
These experiments, largely rooted in technology solutions, will be focused on increasing their efficiency while also deepening their customer relationships. Retailers with strong customer connections ad robust investments in omnichannel models, including technology, will be best positioned. ” A Year of Challenges U.S.
Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. Generative AI assistants are already helping managers with the creation and dissemination of schedules, and as the technology advances, more compliance-related use cases are bound to emerge.
Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Also rising? Cybersecurity threats in the restaurant industry.
billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.
23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in food service — and also one of the most despised. This post is sponsored by RATIONAL technology operations Restaurant Business Want breaking news at your fingertips? To learn more, click here.
Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility. Digital Payments Enabling Seamless, Smart Mobility Travel payments are undergoing a revolution, with card-based payments unlocking new levels of convenience.
More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.
The aesthetic design of the store mirrors our new brand platform, But Wait, There's Marco's ™, that launched in April 2024. Our aim was to enhance the guest experience while strengthening and streamlining operations. We aimed to bring a fresh, contemporary Marco's brand aesthetic designed for the long term.
As of 2024, over half of U.S. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. Modern guests seek technological innovation that elevates and tailors their experience while maintaining authentic human connection.
” According to a 2024 global survey by Lightspeed, 45 percent of consumers are taking part in solo sit-down meals, and a further 34 percent categorize the experience as a form of self care – citing the peace and quiet of the meal and the opportunity to partake in people-watching as top priorities to get out of the experience.
Chowly 2024 Recap Growing Together with Independent Restaurant Operators 2024 has been a year of growth, innovation, and connection at Chowly. Our goal is to ensure independent restaurant operators feel equipped, informed, and inspired to tackle the challenges of todays restaurant industry with confidence.
This rapid market growth also gave rise to prosumers – highly skilled and educated consumers who invest in premium equipment. You may also like our article on the future of espresso machine technology. In response, many people began investing in their equipment setups and high-quality coffee to prepare their favourite drinks at home.
Cloud-based POS systems are transforming the restaurant industry by addressing common challenges like outdated technology, inefficiencies, and data management issues. annually through 2030, it’s clear this technology is reshaping how restaurants operate. from 2024 to 2030, hitting $14.79 from 2024 to 2030, hitting $14.79
No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service. In 2024, we launched Mad Dash, which totally changed curbside pickup. This shift ensures that operations run smoothly, and sales revenue is optimized. These core elements never go out of style.
We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Consumer behavior shifted rapidly towards online ordering and contactless payments, making these technologies essential for survival. Innovate or die was the new mantra.
At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. These include rent, utilities, licenses, equipment, repairs, credit card processing fees—anything that's not labor or COGS. Overhead costs.
Not only is it handling the growth but it is also implementing new technology so that we can remain flexible in our customer payment options.” For example, in 2024, Leonardo’s Pizza in Gainesville, FL boosted profits by 15%, while Rusty’s Sports Bar & Grille in Arizona reduced labor costs by 20%.
The restaurant industry has been in the eye of the storm, driven by shifting consumer behaviors, rapid advancements in technology, and the race to dominate emerging formats. As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators.
Restaurant equipment will be more expensive. billion worth of commercial restaurant equipment, and they won’t be subject to tariffs (unless, of course, they export to other countries). China, meanwhile, exported $55 billion in equipment in 2024, and the tariff on Chinese imports, as of this writing, stands at 145 percent.
Under an exclusive agreement, Kaapi Solutions, a leading provider of premium coffee equipment in India, will be the sole distributor and importer of Rocket Espresso’s Sotto Banco and Doppia machines. warehouse in Riverside, Missouri, featuring hundreds of bags of specialty green coffee, a cupping lab, and roasting equipment.
Technology : Operational tech adoption is growing, with 50 percent of restaurants using automated payroll and inventory tools to improve efficiency and operators are optimistic about technology’s role in the future of the industry. “These restaurants are building sustainable business models for the future. . markets. . "We've
State of the plate: US casual dining report 2025 draws upon online surveys of 9,400 Americans aged 18+ between November 1, 2024 and March 31, 2025, as part of YouGov’s QSR CategoryView solution. Starbucks saw the biggest decline in sentiment toward its customer service in 2024 (6.2 percent in 2024.
Editor’s note For the first time since December 2024, the C price has fallen below US $3/lb. However, with Brazilian producers predicted to have sold up to 90% of their 2024 harvest, the market’s direction hinges on whether the remaining crops are as plentiful as expected. lb over the next 15 months.
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