Modern Restaurant Management

JUNE 27, 2025

percent in 2024 — falling short of the 4.1 Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78. percent in 2024, providing openings for popular brands like Raising Cane’s and Wingstop. At the same time, U.S. chain sales grew just 3.1

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Goliath Consulting

JUNE 28, 2025

Beyond labor savings, robotics also helps meet increasing hygiene expectations and throughput demands ( Middleby, 2024 ; FastCasual, 2021 ). P-Robo speeds up pasta preparation while maintaining consistent quality ( Goliath Consulting, 2024 ; Middleby, 2024 ). Middleby.com , 16 July 2024. Chowbus.com , 2024.

Front of House 195

Front of House Operations 2025 2024 195

Modern Restaurant Management

OCTOBER 28, 2024

The Numbers Don’t Lie: Budgets are rising: A whopping 78 percent of operators expect their IT budgets to grow in 2024, with nearly 20 percent forecasting a more than 10 percent jump. And technology is the key to unlocking that potential.

Point of Sale 445

Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

DECEMBER 31, 2024

Dash from the Past DoorDash unveiled their annual Dash From The Past 2024 Trends Highlights – packed with fun, unique insights from the year! Top Purchases For 2024’s Most Memorable Moments Serving Looks : After weeks of watching the pros at the US Open, consumers felt inspired to hit the courts themselves.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 17, 2025

A major milestone in our evolution came in October 2024 when Tock was acquired by American Express and began the process of working toward a unified future in hospitality with our sister brand Resy. 3 According to a guest’s lifetime reservations in Resy proprietary data, as of September 2024.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

MARCH 10, 2025

According to RMS’s 2024 survey, Dining in the Digital Age , millennials rank app-only promotions as the most valuable app feature, while Gen X and Boomers favor loyalty-based incentives. According to RMS' Q4 2024 Consumer Trends , more than one in three Gen Z consumers report purchasing more convenience store meal s.

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

APRIL 7, 2025

The 2024 State of the Restaurant Industry report revealed that 22 percent of restaurant operators plan to invest in technology like POS software, back-of-house systems, and data analytics in the near future. These standardized systems will delight customers, protect data, and empower corporate and local teams to achieve unprecedented success.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

FEBRUARY 18, 2025

Fast forward to December 2024, and Auggie’s grossed over $300,000 in a single month. If your business is not profitable, its value will likely be limited to the value of the lease and perhaps 10% of what you spent on the equipment. Quite the opposite. In our first six months, we barely grossed $200,000 in revenue.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

DECEMBER 2, 2024

One would think that, in 2024, foodborne illnesses would be a thing of the past. The reality is that, in the world of foodborne illness, it doesn't matter whether it’s 2024 or 1824. After all, our technology has evolved to be better than we ever could have predicted.

Food Safety 275

Food Safety Kitchen Safety Management Management 275

Modern Restaurant Management

DECEMBER 30, 2024

The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

APRIL 18, 2025

The Speed/Safety Showdown AI systems use significant computing power so each location implementing new applications will have to be suitably equipped, with robust back-up plans in case the new systems fail or are breached. Recognizing the Risks The big chains appear to understand the risks.

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

MAY 9, 2025

In 2024, our QSR Automations team faced evolving demands from enterprise clients that required us to rethink our approach to onboarding. I’ve learned to embrace challenges as opportunities and to analyze, adapt, and find solutions that drive long-term success.

Leadership 251

Leadership Innovation Technology 2024 251

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2025

1 Squad Goals : OpenTable data revealed a 34 percent increase in parties of more than six on Galentine’s Day (February 13) in 2024, compared to the previous year.2 titled Chili’s and Texas Roadhouse: Full-Service Success in 2024. percent year-over-year during 2024. percent during 2024 and were up 4.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 4, 2024

The study was in-field in Sept-Oct 2024. By honing in on these key groups and understanding what makes them choose a restaurant, operators can position themselves for a strong season." " Provoke Insights conducted a 15-minute survey among 1,501 Americans between the ages of 21 and 65.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

JULY 18, 2025

According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. When restaurant traffic softened and guests pulled back on discretionary spending, loyalty stepped up.

Loyalty Program 221

Loyalty Program Mobile Ordering Point of Sale Coupons 221

Perfect Daily Grind

JUNE 16, 2025

With margins and cash flow stretched thin, a machine that just roasts coffee is no longer enough; today’s roasters are increasingly demanding more from their equipment. In 2024, arabica futures increased 70% to their highest levels since 1977, while robusta prices reached all-time highs.

Equipment 153

Equipment Cash Management 2050 Pricing 153

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. Non-compliance burdens restaurants with hefty fines, lawsuits, and reputational damage, and as diners become increasingly selective about where they eat, restaurants simply can’t afford the risk.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Harbor Touch

MARCH 18, 2025

Equipment and Furniture: Deduct That Big Spend New ovens or tables can cost a chunk, often $5,000 or more. Accounting Tip: Log equipment purchases in your accounting software under equipment. Proposed changes, like the No Tax on Tips idea floated in 2024, could make tips tax-free for employees, but as of now, its not law.

Point of Sale 138

Point of Sale POS Restaurant Law Equipment 138

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Also rising? Cybersecurity threats in the restaurant industry.

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

NOVEMBER 12, 2024

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. Sadly, these events are only becoming more frequent; in 2023 alone, the U.S.

Training 473

Training Communication 2025 2024 473

Modern Restaurant Management

FEBRUARY 14, 2025

CBDCs: Not ‘If’ but ‘When’ We’ve been talking about CBDCs for a few years now, and 2024 saw significant momentum build: so far, 11 CBDCs have been launched and most European countries are engaged in initiatives and/or developing projects.

2025 275

2025 Sustainability Transportation Travel 275

Perfect Daily Grind

JUNE 19, 2025

increase in volume and a 120% rise in value compared to the same period in 2024. The supermarket chain will refurbish 150 in‑store cafés with modular seating, digital kiosks, revamped menus, and energy‑efficient equipment. Shipments in May 2025 totalled 149,000 tonnes valued at US $5,709/tonne, representing a 60.5%

2025 127

2025 Café Events Sustainability 127

Restaurant Business

JUNE 23, 2025

23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in food service — and also one of the most despised. Trending Food Spinoffs of the TikTok-famous Dubai Chocolate Bar surge on chain restaurant menus Financing How is Roark Capitals track record?

Food Supply 191

Food Supply Leadership 2025 Kitchen Safety 191

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

NOVEMBER 21, 2024

We saw this play out just weeks ago when Hurricane Milton swept through Florida in early October 2024, following closely on the heels of September's Hurricane Helene. There's something deeply reassuring about seeing the lights come back on at your local McDonald's after a hurricane tears through your community.

Technology 221

Technology Food Supply Small Business Events 221

Modern Restaurant Management

OCTOBER 15, 2024

Case in point, on August 28, 2024, Steak ‘n Shake was named in a putative class action lawsuit in the United States District Court for the Northern District of Illinois, captioned Massel v. Steak ‘n Shake, Inc.,Case 24-cv-07827.

Serving 418

Serving Restaurant Law Employee Relations Technology 418

7 Shifts

OCTOBER 22, 2024

Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. Plus, you don’t need professional equipment. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

NOVEMBER 15, 2024

The aesthetic design of the store mirrors our new brand platform, But Wait, There's Marco's ™, that launched in April 2024. Our aim was to enhance the guest experience while strengthening and streamlining operations. We aimed to bring a fresh, contemporary Marco's brand aesthetic designed for the long term.

Mobile Ordering 221

Mobile Ordering Design Customer Experience Online Ordering 221

Chowly

DECEMBER 9, 2024

Chowly 2024 Recap Growing Together with Independent Restaurant Operators 2024 has been a year of growth, innovation, and connection at Chowly. Our goal is to ensure independent restaurant operators feel equipped, informed, and inspired to tackle the challenges of todays restaurant industry with confidence.

2024 59

2024 Operations Workshop Leadership 59

Modern Restaurant Management

MARCH 11, 2025

In 2024, we launched Mad Dash, which totally changed curbside pickup. From streamlined online ordering to AI-powered personalization, restaurants that embrace tech solutions are better equipped to navigate challenges and maximize efficiency. However, the most successful operators balance automation with genuine human connection.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

JULY 11, 2025

Beyond operational speed, these systems equip business owners with real-time data to make informed decisions. Cloud-based POS systems go beyond managing daily transactions – they equip restaurants to tackle future challenges and seize opportunities. from 2024 to 2030, hitting $14.79 billion by the end of the decade.

POS 78

POS Management Management Mobile Ordering 78

Modern Restaurant Management

MARCH 11, 2025

as of December 2024, according to Homebase payroll data. In fact, more than 1,400 people became ill from contaminated food in 2024, doubling hospitalization rates compared to 2023, according to the U.S. Core indicators, like employees working and hours worked, have been bouncing back to pre-pandemic levels. PIRG Education Fund.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Perfect Daily Grind

JUNE 9, 2025

This rapid market growth also gave rise to prosumers – highly skilled and educated consumers who invest in premium equipment. In response, many people began investing in their equipment setups and high-quality coffee to prepare their favourite drinks at home.

Equipment 164

Equipment Café Innovation Consumer Goods 164