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The Future of Dining in 2025 Is Smarter, Simpler, and More Personal

Modern Restaurant Management

The future of dining will center on creating smarter, simpler, and more personal experiences for customers. The innovations introduced in 2024 set the stage for progress, but 2025 is the time to move from experimentation to optimization. Here are the three trends that will shape the QSR landscape in 2025 and beyond: 1.

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2025 Restaurant Payment Trends and Predictions

Modern Restaurant Management

Mobile payment solutions such as apps like Apple Pay, Google Pay, and other mobile wallets will become even more commonplace in restaurants, allowing customers to pay via their smartphones or wearable devices. However, this increase in digital ordering and card-not-present transactions has skyrocketed their processing rates.

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2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. As more diners continue to choose online ordering, delivery platforms will become an increasingly attractive target for cyberattackers. The restaurant experience has quickly become a digital landscape.

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

percent in 2024 — falling short of the 4.1 With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78.

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Moves Modern Restaurants Are Making in 2024

Modern Restaurant Management

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? Orders come from a multitude of places.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

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Value Is the New Battleground for Loyalty

Modern Restaurant Management

based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. Diners are looking for a better overall experience, from streamlined ordering to more inviting restaurant environments. The survey of 1,500 U.S.-based For the third year in a row, consumers want more kiosks.