Modern Restaurant Management

FEBRUARY 25, 2025

SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. This means most customers search for unbranded terms like “best seafood restaurant near me” rather than searching for restaurants by name. percent of searches were non-branded.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

DECEMBER 26, 2024

Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. However, the rise of technology introduces new vulnerabilities, particularly in cybersecurity.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

APRIL 14, 2025

61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. Technology that once felt futuristic is quickly becoming standard. One of the most notable shifts is the growing demand for self-service kiosks. Diners are willing to embrace voice AI.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

NOVEMBER 21, 2024

We saw this play out just weeks ago when Hurricane Milton swept through Florida in early October 2024, following closely on the heels of September's Hurricane Helene. The Power of Cloud-Based Operations Perhaps the most impressive advances are in cloud technology. It's a small comfort, but sometimes those matter most.

Technology 221

Technology Food Supply Small Business Events 221

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. The findings reveal critical insights into how dynamic pricing impacts customer behavior and what strategies might retain loyalty in a competitive market. ” 2.

Pricing 446

Pricing Food Airlines Point of Sale 446

Restaurant Business

JULY 2, 2025

Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. But not all breakfast chains chose to pass egg costs on to customers. By Joe Guszkowski on Jul. By Joe Guszkowski on Jul. Sign up here.

Pricing 236

Pricing Back of House Fast Casual 2025 236

Modern Restaurant Management

DECEMBER 31, 2024

Dash from the Past DoorDash unveiled their annual Dash From The Past 2024 Trends Highlights – packed with fun, unique insights from the year! Top Purchases For 2024’s Most Memorable Moments Serving Looks : After weeks of watching the pros at the US Open, consumers felt inspired to hit the courts themselves.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Goliath Consulting

JULY 11, 2025

This system utilizes real-time data to forecast demand and adjust production accordingly, thereby reducing food waste and enhancing service speed ( Emerging, 2024 ). Platforms like Fourth iQ use real-time sales and staffing data to recommend optimal shift coverage ( Fourth, 2024 ).

Email Marketing 221

Email Marketing 2024 Social Media Waste 221

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

JANUARY 15, 2025

The restaurant industry continued to grow in 2024 with sales forecasted to top $1 trillion for the first time in history, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report. Technology exists that can help make this task a breeze.

Audits 221

Audits Restaurant Law 2024 Customer Experience 221

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Restaurant Business

JULY 3, 2025

Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing. per share for the online ordering and payment company just four years after Olo went public. per share for the online ordering and payment company just four years after Olo went public. Sign up here.

Leadership 262

Leadership Mobile Ordering 2025 Online Ordering 262

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. But maintaining compliance is about more than reducing legal risk and the subsequent costs: it’s crucial to creating a better experience for both employees and customers.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Online Ordering and Delivery Platforms These days, online ordering isn’t just a convenience for customers; it’s an important financial asset for restaurants.

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

Modern Restaurant Management

FEBRUARY 14, 2025

Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

2025 275

2025 Sustainability Transportation Travel 275

Restaurant Business

JUNE 20, 2025

Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring. The offer allowed customers to buy an in-store meal starting at $14.99 Olive Garden parent Darden Restaurants had long resisted third-party delivery, preferring to serve customers in its restaurants and control the experience.

Delivery 229

Delivery Fast Casual Leadership Point of Sale 229

Restaurant Business

JULY 9, 2025

Philly ensures a silky, no-crack bake, so operators can easily serve up an on-trend dessert that excites customers and keeps prep simple. 09, 2025 Facebook Twitter LinkedIn Kraft Heinz Versatile, consistent, and built for culinary creativity, Philadelphia Cream Cheese is The Original that chefs trust to do it all.

Leadership 253

Leadership Back of House 2025 Food Supply 253

Modern Restaurant Management

APRIL 18, 2025

Forget data centers and distant research labs: your local quick service restaurant may soon be the frontline of AI adoption in the real world. Brands – parent of KFC, Taco Bell and Pizza Hut – is partnering with Nvidia to accelerate the development of AI technologies for its restaurants.

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Lavu

NOVEMBER 29, 2024

Accessibility in digital menus is no longer optional – it’s a legal requirement in 2024 under the ADA. Staff Training : Teach teams to assist customers and maintain accessible practices. When choosing technology providers, go for those with a track record in accessibility. adults with disabilities.

2024 78

2024 Mobile Ordering Online Ordering Customer Service 78

Restaurant Business

JULY 2, 2025

At the same time, Kahn was working on revamping the simple syrups, developing them in house and creating flavors like habanero, ginger and lavender to add complexity and more customization to the margarita lineup. Condado Tacos also carries about 80 tequilas so customers can spike a drink with their favorite brand.

Fast Casual 236

Fast Casual Beverage Back of House Leadership 236

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Agentic AI is the next wave of the technology in which AI will be able perform tasks while more or less flying solo. Edge devices can process operations faster and act as a backup if the internet fails.

Hiring 167

Hiring Mobile Ordering Advertising Leadership 167

Restaurant Business

JULY 8, 2025

08, 2025 Facebook Twitter LinkedIn Domino's will let customers get any pizza for $9.99. Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. Customers can get any kind of crust or combination of toppings. By Jonathan Maze on Jul. price point.

Leadership 212

Leadership Point of Sale Fast Casual Email Marketing 212

Restaurant Business

JUNE 23, 2025

23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in food service — and also one of the most despised. Most of all, it’s not nearly as much fun as preparing food and serving customers, the reason most people love working in food service.

Leadership 186

Leadership Food Supply 2025 Kitchen Safety 186

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. As of 2024, over half of U.S.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage. The impact?

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.

Food 272

Food Fast Casual Leadership Loyalty Program 272

Restaurant Business

JULY 9, 2025

They’re ideal for salads and grain bowls As many restaurant operators have already discovered, salads and grain bowls are extremely popular among customers as a result of their versatility and customizability, and because they make quick and healthy grab-and-go options. Here are some of the best ways you can use ancient grains on your menu.

Operations 167

Operations Leadership Email Marketing 2025 167

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.

Fast Casual 178

Fast Casual Front of House Back of House Leadership 178

Restaurant Business

JUNE 17, 2025

Every now and then, Greenlane customers might find the 6-foot, 6-inch person working the drive-thru window looks a lot like Tampa Bay Buccaneer tight end Rob Gronkowski. We like to surprise the customers, especially after we open a new location. At Greenlane, there’s no dine-in service. Photo courtesy of Greenlane.

Fast Casual 155

Fast Casual Leadership Mobile Ordering Casual 155

The Rail

APRIL 30, 2025

restaurant leaders planned to use it for AI-driven guest marketing endeavors in 2024, according to market research from Restaurant365. AI-powered tools have also been utilized in order to analyze customer feedback and engagement metrics, the article highlights.

Marketing 130

Marketing Social Media Online Ordering Waste 130

Modern Restaurant Management

NOVEMBER 19, 2024

” According to a 2024 global survey by Lightspeed, 45 percent of consumers are taking part in solo sit-down meals, and a further 34 percent categorize the experience as a form of self care – citing the peace and quiet of the meal and the opportunity to partake in people-watching as top priorities to get out of the experience.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Perfect Daily Grind

JUNE 16, 2025

They’re looking for systems equipped with high-performing software and technology, as well as comprehensive support, to help improve quality, streamline operations, and reduce costs. In 2024, arabica futures increased 70% to their highest levels since 1977, while robusta prices reached all-time highs.

Equipment 155

Equipment Cash Management 2050 Pricing 155