Modern Restaurant Management

JANUARY 3, 2024

I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit.

2024 520

2024 Social Media Customer Experience Events 520

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. From streamlining operations to enhancing customer experiences, a plethora of cutting-edge technologies are reshaping the restaurant landscape like never before. is redefining kitchen operations.

2024 368

2024 Technology Kitchen Safety Website Management 368

Modern Restaurant Management

SEPTEMBER 24, 2024

What I mean by collective success is making decisions with an eye towards maximizing the positive impact for employees and customers as well as the company’s bottom line. Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. Read the first part, here.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

NOVEMBER 26, 2024

These are indeed the table stakes when it comes to delivering premium experiences. In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over the United States. And as spending increases, so does engagement.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They

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Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 20, 2025

What if you could remove that friction from your customer experience? The next generation of messaging technology makes it possible, allowing people to order seamlessly from the text itself while still receiving an immersive brand experience. While others send plain text promotions, you can deliver an unparalleled experience.

Marketing 251

Marketing Mobile Ordering Email Marketing Communication 251

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 493

Pricing Loyalty Program Customer Experience Consumer Goods 493

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. With KDS screens, staff can monitor orders from almost any location on the premises, which can enhance efficiency and help the bar or lounge serve more customers. ” Mix more drinks or turn more tables? " A mishmash of strong digital features?

Bar 449

Bar Operations Back of House Front of House 449

7 Shifts

SEPTEMBER 9, 2024

One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building. Train your managers on how to handle conflicts between employees or between staff and customers effectively, as well.

2024 335

2024 Social Media Insurance Leadership 335

Modern Restaurant Management

JULY 31, 2024

"We anticipate a broad adoption of pumpkin items across different dining experiences, culinary styles, and dayparts," said Bryla. "We’ve in June 2024. in June 2024. Communication is key, and your seasonal offerings provide an excellent opportunity to engage with your clientele. percent from $9.01

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Seasonal Menu Point of Sale Email Marketing 2024 474

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 31, 2024

Additionally, 79 percent of adults agree working in the restaurant industry is valuable for professional development and that they still use those skills like teamwork, prioritization, communication, adaptability, and attention to detail.” ” The restaurant industry is the nation’s training ground.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Restaurant Business

JUNE 17, 2025

“Ultimately, we want merchants to be able to do their business both online with us, with the marketplace, as well as power their own interfaces, power their own in-store experiences as well,” said CFO Ravi Inukonda during the J.P. Morgan Global Technology, Media and Communications Conference last month, according to an AlphaSense transcript.

Leadership 185

Leadership Advertising 2025 Reservations 185

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Management 195

Management Management 2024 Leadership 195

Perfect Daily Grind

JUNE 15, 2025

Brands are forced to strike a balance between quality, value, and customer service. As third wave and specialty coffee proliferated in the late 2000s, the way that coffee brands communicated with their customers changed significantly. Print and offline marketing remain crucial tools. The impact of AI on SEO is most notable.

Marketing 144

Marketing Email Marketing Social Media SEO 144

7 Shifts

MAY 31, 2024

Email marketing tools Email marketing is one of the best ways to connect with your diners, welcome your new guests, and spread the word about exclusive promotions and discounts as a reward to your loyal customers. Price: Contact them for a custom quote Mailchimp If you're new to email marketing, Mailchimp is your best choice.

2024 221

2024 Marketing Email Marketing SEO 221

Modern Restaurant Management

NOVEMBER 28, 2023

Despite those impending difficulties faced, there are steps that restaurants can take to ensure they are positioned in the best possible way heading into 2024 by following these simple, yet effective, tips. That strong partnership though is not just built through a long-term deal, but by having a strong line of communication.

Supplies 275

Supplies Tip Distribution Food Supply Management 275

Hospitality Insurance Group

MAY 2, 2025

Please tell me a little bit about your background/experience, and how you chose to work in the insurance industry. Over the years, I developed extensive experience in underwriting, which eventually led me to a local agency where I served as both a Commercial Lines Account Manager and Operations Manager.

Management 148

Management Management Insurance Leadership 148

ChowNow

JANUARY 27, 2021

Restaurant email marketing is one of the most cost-effective ideas to stay top of mind, engage with your customers, and increase sales. . Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024. Feature a staff member.

Email Marketing 370

Email Marketing Marketing Online Ordering Front of House 370

Chowly

DECEMBER 9, 2024

Chowly 2024 Recap Growing Together with Independent Restaurant Operators 2024 has been a year of growth, innovation, and connection at Chowly. Through direct communication, we celebrated wins and addressed setbacks, proving that good news travels fast. Heres a look back at some key milestones that showcase our commitment.

2024 59

2024 Operations Workshop Leadership 59

Modern Restaurant Management

SEPTEMBER 16, 2020

billion by 2024. Once regional managers are trained, they can instruct general and assistant managers, who can then communicate procedures to employees at individual locations. While recycling costs have undeniably increased, demand for high quality recyclables is still growing. percent a year, and the plastic recycling market by $14.74

Recycling 383

Recycling Waste Workshop Training 383

EATER

AUGUST 20, 2024

But it’s clear that Walmart is interested in changing that image — the retailer has recently emphasized bringing more high-end offerings to its shelves, like New York-based ice cream purveyor Van Leeuwen and Motor City Pizza Company’s frozen Detroit-style pies , in an effort to attract more affluent customers.

Retail 308

Retail Point of Sale Food Supply 2023 308

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Coupons 105

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Customer Experience 104

7 Shifts

SEPTEMBER 3, 2024

What he saw surprised him: low morale, poor communication, and a transient workforce. “If Now, in 2024, gusto! It influences how we work together, treat our customers, and pay attention to detail. He understands that happy employees lead to happy customers. experience to more communities across the country," he adds.

Leadership 195

Leadership 2014 2024 Customer Service 195

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 166

POS Bar Point of Sale Front of House 166

7 Shifts

AUGUST 26, 2024

Why restaurants should still use Google Ads in 2024 While organic traffic is important, relying on it alone can take time and might not always give you the results you need right away. Google Ads can help restaurants reach hungry customers who are ready to spend. That's where Google Ads comes in.

Seasonal Menu 195

Seasonal Menu Customer Service Website Management Online Ordering 195

EATER

MARCH 21, 2023

David McNew/Getty Images The FAST Recovery Act, which sets much-needed workplace standards for fast-food workers, will be in the hands of California voters in 2024 This story was originally published on Civil Eats. During COVID, there were a lot of customers who were unhappy about masking and the enforcement fell to workers.”

Food 242

Food Food Safety Restaurant Law Franchise 242

The Rail

MARCH 27, 2024

By Emma Carter, Contributor The 2024 National Restaurant Association report shows that sales are up and restaurants are hiring. Guests are also looking for more personalized dining experiences. You can also identify a competitive advantage that would make you the preferred choice, such as your cuisine, ambiance, or customer service.

Email Marketing 130

Email Marketing Point of Sale Seasonal Menu Customer Experience 130

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. is projected to reach $353 billion by 2024, fueled by increased smartphone usage and consumer demand for convenience. Meeting these demands consistently can be challenging.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Black Box Intelligence

FEBRUARY 12, 2025

For example, menu design, loyalty programs, operational efficiencies, and improved guest experiences. But, say it offers generous portions, high-quality ingredients, and a seamless ordering experience. Customization Wins: Guests perceive greater value when they can personalize meals. Restaurants must enhance perceived value.

Pricing 52

Pricing Loyalty Program Consumer Goods 2025 52