Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. Some restaurants were slow to adopt contactless payment methods, efficient booking systems, and other tech solutions, which resulted in missed opportunities to enhance guest experiences and operational efficiency.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

DECEMBER 26, 2024

While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

OCTOBER 16, 2024

In 2023, over 1.5 Operational challenges also arise as fake orders overwhelm customer support and cause supply chain issues, such as overstocking or running out of popular items due to misleading demand patterns. What are some common fraud activities you are seeing that affect restaurants? million restaurants in the U.S.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

JANUARY 10, 2024

Despite positive indications, most restaurant operators are still in dire need of staff. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. Shockingly, staffing in the restaurant industry remained 3.6

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. This will enable brands to better manage off-premises orders and balance their hybrid operating models. Operations will continue to be simplified despite digital experiences expansion.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 27, 2022

Restaurant operators should leverage digital tools to fight these serious – and simultaneous – threats to our food supply. Technology can boost business operations in a variety of ways. In the coming year, operators should rely on restaurant technology (ResTech) to help them: 1. Focus on Sustainable Food Production.

Food Safety 566

Food Safety Audits Food Supply Food 566

Restaurant Business

MARCH 20, 2024

It’s no secret that in recent years, consumers have increasingly prioritized eco-friendliness and sustainability in various parts of their lives. From the rise in popularity of electric cars to consumers’ obsession with reusable water bottles, it’s clear that consumers want more sustainability in their day-to-day lives.

Sustainability 256

Sustainability Operations Compost Recycling 256

Modern Restaurant Management

MARCH 1, 2023

So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business. So, which back of office trends should restaurant ownership and management be concerned with heading into 2023?

Front of House 428

Front of House BOH Back of House 2023 428

EATER

OCTOBER 21, 2024

Nor has eating plant-based meat even made a significant impact on beef production, according to a 2023 report. Changing temperatures and weather patterns mean ingredients that were once common are now harder to come by , and sourcing ingredients from sustainable farms can often be more expensive. without interruptions.

Sustainability 327

Sustainability Sourcing Consumer Goods Seasonal Menu 327

Modern Restaurant Management

JANUARY 29, 2025

This dynamic has caused egg prices to surge over 38% from fall 2023 to fall 2024, with projections indicating continued volatility throughout 2025. Invest in Cage-Free Infrastructure While transitioning to cage-free systems is costly, it is a necessary step for long-term industry sustainability.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. We are a breakfast and lunch concept in Cincinnati, Ohio and we have been B Corp certified since January 2023.

Certification 221

Certification Fast Casual Front of House Government 221

EATER

APRIL 2, 2025

Lisa Becklund, FarmBar, Tulsa, OK Gabriel Kreuther, Gabriel Kreuther, New York, NY Josh Niernberg, Bin 707 Foodbar, Grand Junction, CO Cassie Piuma, Sarma, Somerville, MA Jungsik Yim, Jungsik, New York, NY Outstanding Restaurant A restaurant that demonstrates consistent excellence in food, atmosphere, hospitality, and operations.

2025 332

2025 Beverage Hospitality Leadership 332

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Coffee in 2023. Here’s how restaurant operators can evolve with them.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

APRIL 16, 2025

A new report highlights the need to assess this spending, with operators spending 34 percent more on food than last year. Owners and operators need to focus on back-of-house spending to find ways to reduce expenses. Adjusting menu prices may have worked in the past, but it’s no longer enough to offset rising costs.

Back of House 251

Back of House Food Supply Waste Transportation 251

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023. In 2023, we experienced unprecedented shifts in consumer behavior amidst broader macroeconomic conditions like inflation.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. Like the most ordered food on DoorDash of all time: French fries.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

DECEMBER 22, 2022

Rising food costs are the number one issue of concern for chefs heading into 2023, according to the survey, with 44 percent of respondents ranking it as their top worry. The results also show that, more than ever, chefs have to be nimble with every aspect of their operations. Why do you feel restaurant owners are optimistic for 2023?

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. The report is an authoritative look at the industry and its opportunities based on a range of national surveys of restaurant owners, operators, chefs, and consumers. million by the end of 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

APRIL 11, 2024

To embrace the opportunities of the new year, restaurants should prioritize three key resolutions: embracing new customer experiences, emphasizing sustainability initiatives, and revisiting fundamental aspects of their operations. Back-of-house operations also offer significant technological opportunities.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

MARCH 24, 2025

To identify the Fastest Growing Brands, the data science team ranked brands using a blended metric including net new business openings, consumer interest, and searches on Yelp in 2024 compared to 2023. For this report, we measured consumer interest in 2024 compared to 2023. What should brands take away from these results?

2024 221

2024 2023 Customer Experience Pricing 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. Technology Integration – Restaurants leveraged AI, IoT, 5G, and quantum computing to optimize operations, enhance inventory management, streamline supply chains, improve food safety, and more.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. The artistry of chefs and the creativity of restaurateurs will continue to be at the forefront, while these tools become operational enhancers.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

APRIL 11, 2023

For example, On A Roll Italian Subs, Latin Quarter Kitchen and A Pinch of Sugar, all with separate owners, operate out of the same building in Richmond, Va., through ghost-kitchen operator ChefSuite. The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable.

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

Modern Restaurant Management

FEBRUARY 20, 2023

According to a new survey by the National Restaurant Association, restaurant operators don’t think the future looks very bright. Nearly all of the operators surveyed think rising food and labor costs pose significant challenges heading into 2023, and half expect to be less profitable in 2023.

Food 419

Food 2023 Restaurant Law Customer Experience 419

Modern Restaurant Management

MARCH 11, 2025

. – Noah Glass, Founder & CEO of Olo The pandemic was a transformative period for the restaurant industry, leading to significant changes in how both restaurants and consumers operate. Technology continues to transform restaurant operations. The workforce also experienced a major reset.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. To stay ahead of the curve, restaurant operators are strategically directing their focus towards Millennial diners. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

JULY 16, 2024

." For example, Lynch said, many restaurants jumped into “gamification” during 2023 by launching Badges. Personalization engines that enable individualized loyalty experiences are key to creating and sustaining win–win experiences. "Restaurants welcome reward, birthday reward, segmentation).

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. Environmental Consciousness – Consumer awareness and desire for more sustainable options is encouraging upcycling and waste reduction efforts that are good for business and good for the planet.

2024 474

2024 Food Truck Fast Casual Allergens 474

Modern Restaurant Management

JANUARY 23, 2024

In fact, according to the Business Research Company’s 2023 Food and Beverages Global Market Report, the global industry’s market size grew over 7.3 billion in 2023 in one year alone. For example, consumers are becoming increasingly conscientious of the sustainability practices of the brands they purchase from.

Food Safety 493

Food Safety Food Supply Beverage Loyalty Program 493

Modern Restaurant Management

AUGUST 21, 2023

As an investor in some of America’s most iconic brands, I’ve identified some key elements that every food brand can focus on in 2023 to grow and scale their business. Strong Unit Economics and Profitability In 2023, investors are looking for businesses that have their fundamentals down and are disciplined in their operations.

Food 419

Food 2023 Social Media Customer Experience 419

Modern Restaurant Management

MARCH 5, 2024

Things began to change for the restaurant industry in 2023 as the script flipped from cutbacks to a growth mindset. Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. Seasonal hiring can get messy and can impede upon your daily operations. This is especially true as restaurants prepare for another uncertain holiday season.

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? In terms of operation, we are constantly discussing social media, both in good ways and bad. Mark Hoefer, General Manager, Le Bilboquet Atlanta. “Will this look good on Instagram?”

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390