Modern Restaurant Management

DECEMBER 20, 2024

It's important for operators to ensure they are abiding by the law and compensating the creators and rights holders. What should restaurant operators know about music licensing? Why do you think so many operators are unaware of licensing fees? Are there licensing scam schemes operators should be aware of?

License 221

License Operations Fine Dining Customer Service 221

Modern Restaurant Management

MAY 27, 2025

In January 2023, Yum! Golden Corral's August 2023 network breach affected 183,000 current and former employees, with hackers accessing everything from Social Security numbers to health insurance details. This committee can ensure that legal compliance and insurance requirements are built into everyday operations.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

OCTOBER 14, 2024

For restaurants, especially those operating on thin margins, these fees can influence pricing strategies, profitability, and even operational decisions. As of October 2023, Visa charges restaurants between 2.1 In 2023, 82 percent of US consumers owned a credit card, which was up from the previous three years.

Cash Management 322

Cash Management 2023 Customer Service Influencer 322

Modern Restaurant Management

NOVEMBER 28, 2022

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. In 2023, consumers will be more cost-conscious due to inflation and limited wallet share.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504

Modern Restaurant Management

DECEMBER 27, 2022

Modern Restaurant Management (MRM) magazine contributor Izzy Kharasch of Hospitality Works offers his best planning practices for restaurant operators as we approach 2023.

2023 440

2023 Magazine Hospitality Operations 440

Modern Restaurant Management

NOVEMBER 7, 2024

Enhancing Operational Efficiency A smart supply chain is characterized by the use of “statistics to manage complexity and risk, from planning to decision-making.” From an operational efficiency standpoint, it helps reduce delays and fuel usage.

Food Supply 442

Food Supply Supplies Waste Management 442

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 474

2023 Guest Recovery Customer Service Back of House 474

Modern Restaurant Management

NOVEMBER 12, 2024

Sadly, these events are only becoming more frequent; in 2023 alone, the U.S. With extreme weather events ranking as one of the most significant risks to businesses by the World Economic Forum , now marks a critical time for restaurant owners and operators to evaluate their preparedness strategies.

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Training Communication 2025 2024 473

Modern Restaurant Management

DECEMBER 19, 2024

In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customer experience and operational efficiency to revenue generation and security.

2025 447

2025 Loyalty Program Mobile Ordering Online Ordering 447

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. This will enable brands to better manage off-premises orders and balance their hybrid operating models. Operations will continue to be simplified despite digital experiences expansion.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JANUARY 24, 2025

representing 18 percent of sales in 2023. The courses includes foundational knowledge on emerging green technologies, strategies for waste reduction, and operational efficiencies that align with sustainability goals. This is very common) All of these will affect how a gas range operates. Is the flow of gas obstructed or not?

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

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2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

OCTOBER 13, 2024

According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level. The restaurant industry is a case in point, where employment has yet to climb back from pandemic-induced losses. This is because cellular coverage can often be patchy within buildings.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

JANUARY 10, 2024

Despite positive indications, most restaurant operators are still in dire need of staff. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. Shockingly, staffing in the restaurant industry remained 3.6

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

MAY 1, 2025

For a deeper dive into what restaurant operators need to know about this trend,, Modern Restaurant Management (MRM) magazine reached out to Geoff Michener, CEO & Founder, dataplor. For instance, February 2024 saw visit numbers surpassing not only January but also the December 2023 numbers.

Influencer 282

Influencer 2025 2023 2024 282

Modern Restaurant Management

APRIL 14, 2025

61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. In 2023, 36 percent of kiosk users said they wished more restaurants offered self-service options. This highlights a key opportunity for operators to deepen loyalty by making programs more compelling.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

DECEMBER 26, 2024

While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

APRIL 7, 2025

As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. Elevate Operations from Adequate to Excellent Over a third (38 percent) of operators say their restaurant was not profitable in 2023.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

MARCH 1, 2023

So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business. So, which back of office trends should restaurant ownership and management be concerned with heading into 2023?

Front of House 428

Front of House Back of House BOH 2023 428

EATER

NOVEMBER 15, 2024

That surge is especially shocking considering that Wonder only started opening physical locations in 2023. In January of 2023, Wonder shut down its van program. January 2023: Wonder pivots away from van delivery in favor of fixed locations. February 2023: Wonder opens its first NYC location in the Upper West Side.

Food 306

Food 2024 2023 Food Order 306

Modern Restaurant Management

OCTOBER 16, 2024

In 2023, over 1.5 Operational challenges also arise as fake orders overwhelm customer support and cause supply chain issues, such as overstocking or running out of popular items due to misleading demand patterns. What should restaurant operators do to be proactive about fraud prevention? million restaurants in the U.S.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

7 Shifts

SEPTEMBER 21, 2023

The shrunken labor pool inflation, turnover, and technology, all make up the stew that operating a restaurant is in 2023. But those who are qualified to speak on the subject are the ones doing the work day in and day out trying to untangle the web that is restaurant management in 2023 and beyond.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

DECEMBER 30, 2022

Between supply chain issues, staffing challenges and increasing operation costs, restaurants have had to re-examine roles and responsibilities for employees and lean into technology to increase operational efficiency. This means investing more in infrastructure and embracing the ways that technology can fill operational gaps.

Technology 520

Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

FEBRUARY 1, 2023

And in 2023, that’s the problem most hiring managers in the restaurant industry are facing. According to CareerPlug , “ 81 percent of restaurant operators say they are short at least one position. It all comes down to your staff. Understanding these changes will be the key to achieving success.

Hiring 474

Hiring 2023 Advertising Recruiting 474

Modern Restaurant Management

APRIL 17, 2025

We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners. The pandemic forced the restaurant industry to seek out digital solutions for operations. Operations that had been stable for years needed to transform overnight.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

JUNE 30, 2023

.” This was both a technology and operational fail due to lack of proper testing/QA and employee training. Own Your Changes In March 2023, restaurants’ food prices were 8.8 App adoption and changing customer behavior are hard enough to entice. percent higher than in March 2022.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

APRIL 4, 2023

As a result, they are looking for ways to better optimize their labor operations while also maximizing business opportunities. The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term.

2023 419

2023 Customer Experience Restaurant Law Communication 419

Modern Restaurant Management

DECEMBER 9, 2024

Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023. By utilizing the data available from your POS system, you can figure out what dishes were most popular during holiday seasons and use this to chef up a storm.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

DECEMBER 27, 2022

Restaurant operators should leverage digital tools to fight these serious – and simultaneous – threats to our food supply. Technology can boost business operations in a variety of ways. In the coming year, operators should rely on restaurant technology (ResTech) to help them: 1. million tons of grain.

Food Safety 566

Food Safety Audits Food Supply Food 566

Modern Restaurant Management

JANUARY 31, 2023

“A big trend for 2023 will be curious breakfast flavor pairings – unique flavors blended into one tasty bite. She sees the nostalgia trend continuing into 2023 with a modern twist. ” Ube Goes Big Time : Pastry Chef Gemma Matsuyama sees Asian flavors like ube and matcha gaining ground in 2023.

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2023 Food Events Bar 443

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

2024 506

2024 2023 Back of House 2022 506

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Coffee in 2023. Here’s how restaurant operators can evolve with them.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

APRIL 16, 2025

A new report highlights the need to assess this spending, with operators spending 34 percent more on food than last year. Owners and operators need to focus on back-of-house spending to find ways to reduce expenses. Adjusting menu prices may have worked in the past, but it’s no longer enough to offset rising costs.

Back of House 251

Back of House Food Supply Waste Transportation 251

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023. In 2023, we experienced unprecedented shifts in consumer behavior amidst broader macroeconomic conditions like inflation.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. The report is an authoritative look at the industry and its opportunities based on a range of national surveys of restaurant owners, operators, chefs, and consumers. million by the end of 2023.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Goliath Consulting

APRIL 26, 2023

Negroni Sbagliato This drink was all the hype and will continue to be the hype in 2023. Green tea shots and liquid marijuanas are trending cocktails in 2023. The post Summer Cocktail Trends 2023 appeared first on. Read on and discover this year’s trending summer cocktails based on what bartenders and tastemakers say.

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2023 Menu Travel Take-out 387