Modern Restaurant Management

JANUARY 18, 2023

In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out. To do more with less in 2023 and retain loyal customers, restaurants should embrace data-driven tech tools that help them more easily create the best guest experiences.

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2023 Guest Recovery Customer Service Back of House 474

EATER

NOVEMBER 15, 2024

That surge is especially shocking considering that Wonder only started opening physical locations in 2023. Instead of a food hall in which every vendor has its own kitchen, each cooking one menu, one physical Wonder location offers the menus of multiple “ restaurants ” from one kitchen. A Wonder in New York City.

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Food 2024 2023 2025 306

Modern Restaurant Management

MAY 27, 2025

In January 2023, Yum! Golden Corral's August 2023 network breach affected 183,000 current and former employees, with hackers accessing everything from Social Security numbers to health insurance details. Consider the alarming pattern over the past three years. The Golden Corral data breach provides an instructive case study.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Ghost kitchen and virtual brands are prime strategies for this growth strategy, both of which require a thoughtful approach to menu design, production and fulfillment.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

APRIL 14, 2025

Among the report highlights: Cost-conscious diners are rolling back their spending, not cutting it out: 45 percent of surveyed diners report they are visiting restaurants less often due to rising prices, with nearly half saying they’ve decreased their dining-out budgets in the past six months. Diners are willing to embrace voice AI.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

APRIL 7, 2025

As the digital dining revolution accelerates, the most successful restaurant chains will be those that transform their fragmented tech landscape into unified enterprise platforms. Elevate Operations from Adequate to Excellent Over a third (38 percent) of operators say their restaurant was not profitable in 2023.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

EATER

OCTOBER 21, 2024

Nor has eating plant-based meat even made a significant impact on beef production, according to a 2023 report. Instead, you’ll see signage about the health benefits of plant-based eating — the “primary drivers of consumer choice are personal benefit,” says Goldman — and the menu board, designed like any one in other fast-food chains.

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Sustainability Sourcing Consumer Goods Seasonal Menu 331

Modern Restaurant Management

MARCH 24, 2025

Value-driven dining and a growing interest in regional brands are two trends uncovered in Yelp's 2025 Fastest Growing Brand s report. To identify the Fastest Growing Brands, the data science team ranked brands using a blended metric including net new business openings, consumer interest, and searches on Yelp in 2024 compared to 2023.

2024 221

2024 2023 Customer Experience Pricing 221

Modern Restaurant Management

OCTOBER 23, 2024

Restaurant operators searching for something versatile that will cross the dayparts need to look no further than their breakfast menu as waffles have been breaking out of the morning. Profitability: Waffles are a low-cost, center-of-the-plate item and one of the most profitable breakfast item menu offerings. Waffles saw a 15.4

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

OCTOBER 9, 2023

Has consumer dining behavior returned to pre-pandemic levels? While it’s understandable to believe everything is back to normal – according to our QSR monthly trends, August 2023 traffic was down just half a percent compared to 2022 – the landscape has taken a seismic shift. percent in FH 2023 compared to FH 2019.

Pricing 482

Pricing 2023 2019 2022 482

Modern Restaurant Management

JANUARY 13, 2023

In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. California Pizza Kitchen (CPK), is relaunching its popular Thank You Card promotion that rewards every guest with prizes just for dining at the restaurant. The signature cocktail also comes in a spicy version, upon request.

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2023 Menu Back of House Seasonal Menu 251

EATER

NOVEMBER 27, 2024

The menu, which includes the ever-popular fry bread taco, tells a story of connection, innovation, and respect for legacy and Indigenous culinary traditions. Through thoughtful collaborations and menus steeped in Indigenous traditions, these cafes honor the past while embracing innovation.

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Innovation Food Truck Seasonal Menu 2004 321

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

MAY 3, 2024

In fact, the market for non-alcoholic alternatives has seen consistent double-digit growth over the last five years and exceeded half a billion dollars in 2023, according to NielsenIQ. Survey Question: If you were dining out tonight, would you prefer to go to a local restaurant or chain restaurant?

Menu 373

Menu Fast Casual Beverage Social Media 373

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. The study was in-field from Autumn 2022.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. RMS dug deep into many influences on dining choices – including social media.

Loyalty Program 492

Loyalty Program Social Media Download 2023 492

Modern Restaurant Management

OCTOBER 16, 2023

More closures in 2023 could reduce the number of restaurants to about 630,000 locations. More closures in 2023 could reduce the number of restaurants to about 630,000 locations. With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

JANUARY 31, 2025

Nearly two-thirds (65 percent) say they plan to increase their number of locations in 2025, and 74 percent plan to expand their menu offerings, leaning into new experiences and experimentation to power their growth. ” A Year of Challenges U.S. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 22, 2022

Rising food costs are the number one issue of concern for chefs heading into 2023, according to the survey, with 44 percent of respondents ranking it as their top worry. Patience and grace go a long way right now, when dining out. . With restaurants tightening their menus, what items are being cut?

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

DECEMBER 31, 2024

The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality. For shifting consumer preferences, 34 percent expect more takeout and delivery in 2025, 28 percent expect greater demand for healthier options, and 24 percent expect less frequent dine-in visits.

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Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. Americas still want to dine out, so promotional deals and loyalty programs make them feel like they are being responsible with their money.”

Loyalty Program 450

Loyalty Program Customer Service Customer Experience Magazine 450

Modern Restaurant Management

JULY 31, 2024

From May 15 to July 15, SpotOn saw 1,070 “pumpkin” items added to menus across the country, with a spike of 176 items added just between July 7 and 13 alone. I’m thrilled to see our independent restaurant clients ahead of the trend, updating their menus with fall specials."

Seasonal Menu 474

Seasonal Menu Point of Sale Email Marketing 2024 474

Modern Restaurant Management

DECEMBER 13, 2023

With both restaurants and guest feeling the effects of inflation, tipping has become a topic of confusion and intrusion for diners, according to Restaurants: Consumer Trends Fall 2023/Winter 2024 , a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Loyalty Program 473

Loyalty Program Food Truck Consumer Goods Fine Dining 473

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

APRIL 9, 2024

Moving to Multichannel Dining Experiences Dining out is… back? Moving to Interactive Menu Boards Speaking of dining being back – it’s back to being… different. According to the National Restaurant Association, competition in the restaurant sector is strong. So, what’s the solution?

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 474

2024 Food Truck Fast Casual Consumer Goods 474

Modern Restaurant Management

FEBRUARY 5, 2025

MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them. Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. Toast analyzed data from restaurants on Sunday, Feb. Is Delivery Worth the Dollars?

2024 309

2024 Food Order Delivery Sports 309

EATER

MAY 5, 2025

In 2023, we hit peak restaurant collab , when every week one chef was popping up in anothers kitchen, working on a menu fusing their tastes. But somewhere, things took a wrong turn, and recently, food brands are upping the ante by pairing with brands totally outside the realm of dining and eating.

Food 264

Food Consumer Goods Email Marketing Social Media 264

Modern Restaurant Management

MAY 10, 2024

Eighty three percent of Gen Z is excited for new food and beverage trends with 25 percent expecting to dine out more this year, according to a recent Datassential report. This is coupled with the global ethnic food market projected to grow by approximately eight percent from 2023 to 2023. Does this trend have staying power?

Social Media 450

Social Media 2024 Seasonal Menu 2023 450

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Demand for Dining Out Isn’t Going Anywhere. But arguably no issue has proven to be as constant and bedeviling as the labor shortage.

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Front of House Back of House Online Ordering Food Order 528

Modern Restaurant Management

JANUARY 31, 2024

I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Even our Diner Trends Report found that a whopping 84 percent of restaurant goers always or often look up a restaurant menu ahead of time, and 79 percent always or often look at a restaurant’s website.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They champion farm-to-table movements, support local businesses and are conscious of the environmental impact of their dining choices.

Social Media 493

Social Media Customer Experience Influencer Dine-in 493

EATER

MAY 16, 2025

Led by business and life partners Silver and Cherry Iocovozzi, the Filipinx restaurant has garnered many accolades: It was a 2023 James Beard finalist for Best New Restaurant, one of Bon Appetit s 2023 Best New Restaurants, and in 2024, was named a USA Today Restaurant of the Year. The popularity of Neng Jr.s

Tourism 276

Tourism 2024 Small Business 2025 276

Modern Restaurant Management

FEBRUARY 1, 2022

Between 2023 and 2030, the industry is projected to add an average of 200K jobs each year, with total staffing levels reaching 16.5M Off-Premises Dining Enhanced by Improved Technology. The foodservice industry workforce is projected to grow by 400,000 jobs, for total industry employment of 14.9 million by the end of 2022.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

FEBRUARY 17, 2023

It also reveals the importance of loyal-to-dining customers, or as we call them, “frequent users.” Going into 2023, 45-50 percent of frequent users said they plan to use restaurant channels “more or much more” compared to just 20-23 percent of the whole respondent population. Hint: rewards help.

Loyalty Program 470

Loyalty Program Mobile Ordering Customer Service Online Ordering 470