Touch Bistro

AUGUST 11, 2021

These states and provinces demonstrate that there are some strategies you can employ to cope with rising minimum wage without firing your staff or compromising customer service. Minimum Wage Rates for 2021 by State. state minimum wage rates for 2021 and the planned increases: Alabama: $7.25/hour Here are the current U.S.

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

7 Shifts

DECEMBER 13, 2021

of employees rated sanitation efforts of ultra-high importance, with an average score of 4.1 Employees aren't satisfied with their current wages. Nearly half of all restaurant employees are hovering in the range of $11-15/hour (45.8%). 73% of those employees still receive tips. Employees want schedule flexibility.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Modern Restaurant Management

JANUARY 31, 2022

Fast Facts on Deep Fryers : The cost of servicing hot side appliances, such as deep fryers, increased 38 percent in 2021. The average cost of servicing a deep fryer is $735. The average mean time to resolution on deep fryer service requests is nine days. Trust us–your customers can taste the difference.

Customer Service 207

Customer Service Employee Relations 2021 Equipment 207

The Restaurant Times

JANUARY 21, 2021

As the global pandemic continues to claim thousands of lives, it is more important than ever for F&B businesses to keep up with the trends that will not only reshape the industry but also fulfill all the customer expectations. Trends That Will Reshape The Restaurant Industry in 2021. Off-Premise Dining. Cloud Kitchens.

2021 98

2021 Online Ordering Food Order Delivery 98

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 178

Fine Dining Kitchen Safety Customer Service Employee Relations 178

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. There are generally two approaches.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Most restaurateurs have increased the wage for their staff, in the hope that they can retain both current and new employees. Employees become more efficient once self-ordering kiosks are installed.

Ordering 236

Ordering Recruiting Employee Relations Food Order 236

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Now, tell him or her about these key areas: Your unique selling proposition which details the value you're providing customers. Don't stop there!

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

Modern Restaurant Management

FEBRUARY 28, 2022

Since the late summer of 2021, many major U.S. From the onset of these new policies, starting with New York and San Francisco in August 2021, Sense360 by Medallia has been able to utilize its unique combination of smartphone foot traffic, credit/debit spend and attitudinal survey panels to understand the impact on the restaurant industry.

Employee Relations 196

Employee Relations Dine-in Customer Experience Sustainability 196

Perfect Daily Grind

MARCH 15, 2023

In December 2021, a Starbucks in Buffalo, New York voted to become the company’s first-ever unionised store in the US. “In Why are Starbucks employees unionising in the US? However, in 1987, following alleged complaints from employees, the union was decertified. Read on to learn more.

Employee Relations 157

Employee Relations 2023 2022 2004 157

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

7 Shifts

AUGUST 27, 2021

Restaurants] can refuse service to anyone again as long as it's not for pretext or a discriminatory reason,” says Michael Duffy, partner at Monroe Moxness Berg , a Minnesota law firm that has worked with restaurants for decades. Give your employees proper training. The Difficult Questions, Answered. Looking Ahead. But is this legal?

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners. A Window into Warewashing.

Kitchen Safety 197

Kitchen Safety Front of House Food Safety Equipment 197

Modern Restaurant Management

JUNE 7, 2021

Demand is surging and finding employees has become almost impossible. Simply caving into wage inflation usually turns into a permanent adjustment, so employers are looking for creative methods to attract employees. An interesting dynamic occurred with the January 2021 benefit open enrollment period.

Employee Relations 109

Employee Relations Insurance Cash Management 2021 109

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. "While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior."

Food Safety 180

Food Safety Beverage Consumer Goods Guest Recovery 180

Hot Schedules

DECEMBER 7, 2021

T he month of September 2021 saw 4.4 While diners and other service consumers may be willing to shell out more for an experience, the nature of retail purchases mean consumers know of price hikes before even selecting an item. Reducing Employee Turnover. Making Employees Advocates. million U.S. User Switch. kKnowledge.

Retail 78

Retail Employee Relations Hotels 2022 78

Hot Schedules

SEPTEMBER 10, 2020

T he recent employee tax deferral, IRS Notice 2020-65 , seems like a good deal, right? Defer employee social security taxes during this challenging time? As with most IRS or other government-related changes, the details are a bit confusing and there is much left up to interpretation for your HR and Finance teams.

Employee Relations 147

Employee Relations 2021 Website Management 2020 147

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of your restaurant’s chosen policies in response to the pandemic — and there are a wide range of approaches — your customers need to know what they can expect when visiting your establishment. These forums give your restaurant the opportunity to control and disseminate messages to customers.

Communication 192

Communication Social Media Menu Loyalty Program 192

Foodable

MARCH 29, 2022

One of its public competitors, DoorDash, DASH on the NYSE, also has dropped roughly 40% since March 2021. In 2021, the fast casual chain opened 31 units, with 18 in suburban and residential communities, Neman said. Sweetgreen ended 2021 with 150 locations. Fast Casual Drive-Thru? Will this move continue to help the stock price

Fast Casual 105

Fast Casual Employee Relations 2021 Point of Sale 105

Modern Restaurant Management

APRIL 27, 2020

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. The guidance builds on already established best practices and available requirements that address specific health and safety concerns related to the spread of COVID-19. Employee health.

Food Safety 216

Food Safety Document Guest Recovery Download 216

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

7 Shifts

OCTOBER 15, 2020

The restaurants who received the funding agreed to pay all employees non-tipped minimum wage, plus their tips as the restaurant returns to regular operations, and agreed to serve at least 500 free meals to New Yorkers affected by COVID-19. Now, the City Council of New York City has voted to extend local law 1932-A until March 31st, 2021.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Apicbase

FEBRUARY 29, 2024

million in 2021, to $974.9 It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 million tons in 2020 and 12 million tons in 2021. 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Restaurant365

MAY 25, 2022

Order and pay for food or beverages using a self-service electronic kiosk: 61%. Online ordering for takeout or delivery services using a voice-enabled platform such as Amazon Alexa, Google Home, or iPhone’s Siri: 46%. In all types of restaurants, the main goal is to deliver an outstanding customer experience. Customer feedback.

Technology 78

Technology Mobile Ordering Social Media Online Ordering 78

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Hot Schedules

DECEMBER 13, 2020

The city of Seattle has increased employee payouts over wage and scheduling disputes from $26,000 in 2014 to almost $4 million in 2020. We can expect even more minimum wage changes in 2021. Managers receive an alert when an employee’s wage is below the minimum and automatically increases their rate when a tip shortfall is recognized.

2020 78

2020 Employee Relations 2021 Hotels 78

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

Next Restaurants

JANUARY 27, 2021

As we now move forward into 2021 , it’s more obvious than ever that digital marketing is essential in this industry. This gives your customers essential information about your business, including hours, a link to your website, and even a link to your menu. As a restaurant owner, simply surviving the year took incredible creativity.

Marketing 111

Marketing Email Marketing Online Ordering Social Media 111

Black Box Intelligence

NOVEMBER 1, 2021

October 27, 2021. Data through the week ending October 17, 2021. Dive deeper into the state of the quick service segment with our newest research: How Quick Service is Outpacing the Restaurant Industry in Sales & Traffic. Full-Service: Service Guest Sentiment Improved in Q3. October 19, 2021.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

The Restaurant Group

FEBRUARY 21, 2022

A McKinsey study of 2021 says that 50% of US consumers are now ready to explore varieties in restaurants while 82% of millennials who make more than $100,000 are ready to splurge. Restaurants must be serious about everything that is related to their brand. Let’s explore the different aspects of restaurant t brand development.

Social Media 78

Social Media Uniforms Design Employee Relations 78

Restaurant365

MAY 3, 2022

According to the National Restaurant Association, hourly wages for restaurant employees grew by 12.1% between February 2021 and February 2022. Driven by the hiring crisis, many restaurant groups are trying to woo employees with higher wages and benefits for hourly employees – both mostly unheard of prior to the pandemic.

FOH 78

FOH BOH Employee Relations Tip Distribution 78

Sling

MARCH 26, 2022

Employee retention should be high on every manager’s priority list. If it’s not, you run the risk of your best employees leaving for greener pastures. But an employee leaving doesn’t just impact you, the manager. And then there’s the inevitable effect all that stress has on employee productivity and engagement.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148